Title: Email Builder not loading
Last modified: June 13, 2019

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# Email Builder not loading

 *  Resolved [jakoblieser](https://wordpress.org/support/users/jakoblieser/)
 * (@jakoblieser)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/email-builder-not-loading/)
 * Hi,
    I´m getting this error when I try to edit a woocommerce email template in
   the wp html editor.
 * Uncaught SyntaxError: Unexpected token u in JSON at position 0
    at JSON.parse(
   <anonymous>) at Object.haet_mailbuilder.add_content_element (mailbuilder.js?ver
   =2.9:52) at Object.haet_mailbuilder.read_serialized_content (mailbuilder.js?ver
   =2.9:74) at HTMLDocument.<anonymous> (mailbuilder.js?ver=2.9:207) at i (load-
   scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-
   ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,backbone,wp-util,&load[]
   =wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=5.2.1:2) at Object.
   fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,
   utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,underscore,
   backbone,wp-util,&load[]=wp-backbone,media-models,moxiejs,plupload,wp-plupload&
   ver=5.2.1:2) at Function.ready (load-scripts.php?c=0&load[]=jquery-core,jquery-
   migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,
   underscore,backbone,wp-util,&load[]=wp-backbone,media-models,moxiejs,plupload,
   wp-plupload&ver=5.2.1:2) at HTMLDocument.J (load-scripts.php?c=0&load[]=jquery-
   core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-
   ui-sortable,underscore,backbone,wp-util,&load[]=wp-backbone,media-models,moxiejs,
   plupload,wp-plupload&ver=5.2.1:2)
 * What can I do to solve this?
    Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Femail-builder-not-loading%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Hannes Etzelstorfer](https://wordpress.org/support/users/haet/)
 * (@haet)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/email-builder-not-loading/#post-11634757)
 * Do you use WP HTML Mail 2.9.0.1 and WP HTML Mail WooCommerce 2.9.1.1?
 *  Thread Starter [jakoblieser](https://wordpress.org/support/users/jakoblieser/)
 * (@jakoblieser)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/email-builder-not-loading/#post-11635603)
 * Yes, both are the current versions.
 *  Plugin Author [Hannes Etzelstorfer](https://wordpress.org/support/users/haet/)
 * (@haet)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/email-builder-not-loading/#post-11635822)
 * Can I have access to your site to have a closer look?
    You can send credentials
   to support at codemiq dot com We can handle the rest of the conversation there(
   also in German if you prefer)

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Email Builder not loading’ is closed to new replies.

 * ![](https://ps.w.org/wp-html-mail/assets/icon-256x256.png?rev=1730334)
 * [Email Template Designer - WP HTML Mail](https://wordpress.org/plugins/wp-html-mail/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-html-mail/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-html-mail/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-html-mail/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-html-mail/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-html-mail/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Hannes Etzelstorfer](https://wordpress.org/support/users/haet/)
 * Last activity: [6 years, 12 months ago](https://wordpress.org/support/topic/email-builder-not-loading/#post-11635822)
 * Status: resolved