Title: email cannot send
Last modified: August 11, 2020

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# email cannot send

 *  Resolved [yuvarajpragmatic](https://wordpress.org/support/users/yuvarajpragmatic/)
 * (@yuvarajpragmatic)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/email-cannot-send/)
 * if i try to send test mail i got like this error
 * Following error occurred when attempting to send test email:
    SMTP connect() 
   failed. [https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting](https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [joelalexandersson](https://wordpress.org/support/users/joelalexandersson/)
 * (@joelalexandersson)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/email-cannot-send/#post-13240742)
 * Same here. Worked before.
 *  [Sanjeev Aryal](https://wordpress.org/support/users/sanzeeb3/)
 * (@sanzeeb3)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/email-cannot-send/#post-13241539)
 * Hi [@joelalexandersson](https://wordpress.org/support/users/joelalexandersson/),
   [@yuvarajpragmatic](https://wordpress.org/support/users/yuvarajpragmatic/),
 * Thanks for reaching out! Please share a full error log recorded when you send
   a test email from WP Mail SMTP > Email Test? Here’s a [screenshot](https://a.supportally.com/bLK2IP)
   for the option to get a full error log. This will give us an idea of what might
   be going on.
 * You might also want to read the troubleshooting guide the error message is pointing
   to.
 * Thanks 🙂
 *  [joelalexandersson](https://wordpress.org/support/users/joelalexandersson/)
 * (@joelalexandersson)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/email-cannot-send/#post-13241750)
 * I get:
 * 504 Gateway Time-out
    The server didn’t respond in time.
 * when I click send.
 *  Thread Starter [yuvarajpragmatic](https://wordpress.org/support/users/yuvarajpragmatic/)
 * (@yuvarajpragmatic)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/email-cannot-send/#post-13241943)
 * [https://prnt.sc/tya586](https://prnt.sc/tya586)
 *  [pirulee](https://wordpress.org/support/users/pirulee/)
 * (@pirulee)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/email-cannot-send/#post-13245327)
 * This appears to be an issue with WordPress 5.5, they have changed their mailing
   class, which at the time is not compatible with this plugin. Roll back to WordPress
   5.4 and wait for the developer to release a patch.
 *  Plugin Author [Gregor Capuder](https://wordpress.org/support/users/capuderg/)
 * (@capuderg)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/email-cannot-send/#post-13247653)
 * Hi [@pirulee](https://wordpress.org/support/users/pirulee/),
 * yes, WordPress has updated the PHPmailer class to version 6 and our plugin is
   using this new class if you are using WP version 5.5, so this class update should
   not be an issue.
 * – Which version of our plugin are you all using?
    – Which version of WordPress
   are you all using?
 * Could you please all try to send a test email in WP Mail SMTP -> Settings -> 
   Email Test. When it fails click on the “Click here to view the full Error Log
   for debugging”: [https://a.supportally.com/bLK2IP](https://a.supportally.com/bLK2IP)
   and copy/paste the debug log here, so we can see what is causing the issue.
 * [@yuvarajpragmatic](https://wordpress.org/support/users/yuvarajpragmatic/) the
   screenshot you posted does not look like the debug log from our plugin… Where
   is this screenshot taken from?
 * Take care!
 *  Thread Starter [yuvarajpragmatic](https://wordpress.org/support/users/yuvarajpragmatic/)
 * (@yuvarajpragmatic)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/email-cannot-send/#post-13247702)
 * [https://prnt.sc/tyrf84](https://prnt.sc/tyrf84)
    this screen from our site Easy
   WP SMTP Settings. and my wordpress version 5.5, plugin version is 1.4.1
 *  Plugin Author [Gregor Capuder](https://wordpress.org/support/users/capuderg/)
 * (@capuderg)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/email-cannot-send/#post-13247745)
 * Hi [@yuvarajpragmatic](https://wordpress.org/support/users/yuvarajpragmatic/),
 * you are using the [Easy WP SMTP plugin](https://wordpress.org/plugins/easy-wp-smtp/).
   Please contact their support.
 * You opened this post in the support forum for WP Mail SMTP plugin 🙂
 * Take care!

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘email cannot send’ is closed to new replies.

 * ![](https://ps.w.org/wp-mail-smtp/assets/icon-256x256.png?rev=1755440)
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## Tags

 * [testmail](https://wordpress.org/support/topic-tag/testmail/)

 * 8 replies
 * 5 participants
 * Last reply from: [Gregor Capuder](https://wordpress.org/support/users/capuderg/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/email-cannot-send/#post-13247745)
 * Status: resolved