Title: Email encoder: Can’t split string, backtrace: no PHP error
Last modified: December 13, 2024

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# Email encoder: Can’t split string, backtrace: no PHP error

 *  Resolved [davemspan](https://wordpress.org/support/users/davemspan/)
 * (@davemspan)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/email-encoder-cant-split-string-backtrace-no-php-error/)
 * Hello.
 * We have this error message in backend settings: “Nov 01 2024 13:18:11: Email 
   encoder: Can’t split string, backtrace: no PHP error”.
 * What does it mean and how do we dismiss it?
 * Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/email-encoder-cant-split-string-backtrace-no-php-error/#post-18196464)
 * Hello,
 * Please, deactivate the plugin with the “Complete deactivation” option enabled
   and then activate it again.
    1. Enter the Antispam by Cleantalk plugin settings. (WordPress Dashboard -> Settings-
       > Antispam by Cleantalk -> Advanced settings)
    2. Check the “Complete deactivation” option at the bottom of the page and save 
       changes.
    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
    4. Then activate it.
    5. Proceed to the plugin’s settings. (See item 1.)
 * If the error occurs again, please contact us through our private Ticket System:
   [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 *  Thread Starter [davemspan](https://wordpress.org/support/users/davemspan/)
 * (@davemspan)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/email-encoder-cant-split-string-backtrace-no-php-error/#post-18196521)
 * Yep. That worked. Classic I.T. solution. Turn it off, then turn it on again 🙂
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/email-encoder-cant-split-string-backtrace-no-php-error/#post-18196540)
 * You’re right ) But the error may return if the reason cause hasn’t been removed.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Email encoder: Can’t split string, backtrace: no PHP error’ is closed
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 * 3 replies
 * 2 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/email-encoder-cant-split-string-backtrace-no-php-error/#post-18196540)
 * Status: resolved