Title: Email Error Last modified: September 8, 2022 --- # Email Error * Resolved [lemsic](https://wordpress.org/support/users/lemsic/) * (@lemsic) * [3 years, 9 months ago](https://wordpress.org/support/topic/email-error-17/) * Hello, I am having a problem with the forminator plugin. When the form is submitted, users are getting the following error: An error occurred while processing the form. Please try again. This is even though the forms are actually being submitted. I tried changing the settings from AJAX to Page reload, and turning off Load form using Ajax option. I even checked the box Prevent page caching on form pages and disabled my caching software. I also changed my SMTP service to Brand, but nothing seems to work. Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [Jair – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport15/) * (@wpmudevsupport15) * [3 years, 9 months ago](https://wordpress.org/support/topic/email-error-17/#post-15991113) * Hi [@lemsic](https://wordpress.org/support/users/lemsic/), * I hope you are doing well today! * Please share with us an export of the form and link to the page where the form is, so that we can check further. * You can find more info on how to export the form here : [https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export](https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export) * After exporting, please share the code using a service such as [https://pastebin.com](https://pastebin.com) which is free to use. * Please always make sure to use such service to share the code and don’t post the code here directly as it will most likely be unusable. * Kind regards, Zafer * Thread Starter [lemsic](https://wordpress.org/support/users/lemsic/) * (@lemsic) * [3 years, 9 months ago](https://wordpress.org/support/topic/email-error-17/#post-15993068) * Export: [https://pastebin.com/zg44HMK2](https://pastebin.com/zg44HMK2) Link: [https://database.lemsic.org/nt-headshots/](https://database.lemsic.org/nt-headshots/) * Sorry for the late response. * Plugin Support [Dimitris – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support6/) * (@wpmudev-support6) * [3 years, 9 months ago](https://wordpress.org/support/topic/email-error-17/#post-15996038) * Hello [@lemsic](https://wordpress.org/support/users/lemsic/) * I wasn’t able to replicate it in a clean testing site where I imported your form. * On your site when I submitted the form though, I noticed the following error in the console log of the browser: `POST https://yourdomain.com/wp-admin/admin- ajax.php 500` * Could you please enable WP_DEBUG log and check what’s the reported error message there? Here’s how: [https://wordpress.org/support/article/debugging-in-wordpress/#example-wp-config-php-for-debugging](https://wordpress.org/support/article/debugging-in-wordpress/#example-wp-config-php-for-debugging) If you’re having issues locating the relevant lines, please make sure you submit at least once more after enabling the WP_DEBUG, and then strip any sensitive information from /wp-content/debug.log file, upload it to a service like Pastebin/ Dropbox and share a public link here for us. * Thank you, Dimitris - This reply was modified 3 years, 9 months ago by [Dimitris - WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support6/). * Thread Starter [lemsic](https://wordpress.org/support/users/lemsic/) * (@lemsic) * [3 years, 9 months ago](https://wordpress.org/support/topic/email-error-17/#post-15997833) * After contacting my website host, we activated WP_DEBUG. However, no debug error messages were recorded even after submitting the form multiple times. * Thread Starter [lemsic](https://wordpress.org/support/users/lemsic/) * (@lemsic) * [3 years, 9 months ago](https://wordpress.org/support/topic/email-error-17/#post-15997846) * I recently updated my website’s pHp to 8.0 around the time this problem started. Could that be the cause? * Plugin Support [Jair – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport15/) * (@wpmudevsupport15) * [3 years, 9 months ago](https://wordpress.org/support/topic/email-error-17/#post-15999442) * Hi [@lemsic](https://wordpress.org/support/users/lemsic/), * I hope you are doing well today! * Did you add debug defines like below code into the wp-config.php and still there was no debug.log file under /wp-content directory? * ``` define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true ); define( 'WP_DEBUG_DISPLAY', false ); ``` * I think it is worth trying to downgrade PHP to 7.4.30 to test, if the issue started after this change as even if our plugins are compatible with 8.0 you may have other plugins/theme interfering with that. * Kind regards, Zafer * Thread Starter [lemsic](https://wordpress.org/support/users/lemsic/) * (@lemsic) * [3 years, 9 months ago](https://wordpress.org/support/topic/email-error-17/#post-15999592) * Downgrading worked! Thank you! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Email Error’ is closed to new replies. * ![](https://ps.w.org/forminator/assets/icon-256x256.gif?rev=3443182) * [Forminator Forms – Contact Form, Payment Form & Custom Form Builder](https://wordpress.org/plugins/forminator/) * [Frequently Asked Questions](https://wordpress.org/plugins/forminator/#faq) * [Support Threads](https://wordpress.org/support/plugin/forminator/) * [Active Topics](https://wordpress.org/support/plugin/forminator/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/forminator/unresolved/) * [Reviews](https://wordpress.org/support/plugin/forminator/reviews/) * 7 replies * 3 participants * Last reply from: [lemsic](https://wordpress.org/support/users/lemsic/) * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/email-error-17/#post-15999592) * Status: resolved