Title: Email errors Last modified: April 9, 2024 --- # Email errors * Resolved [pierremichaux](https://wordpress.org/support/users/pierremichaux/) * (@pierremichaux) * [2 years, 1 month ago](https://wordpress.org/support/topic/email-errors-4/) * We have a lot of issues with WP Mail lately. The last error message was mentioning we had 200 emails per hour sent by Woocommerce…this is fake information. We don’t have that. We checked email deliverability from [admin@rutzu.com](https://wordpress.org/support/topic/email-errors-4/admin@rutzu.com?output_format=md) and no issues. The issues really are linked to WP Mail, I don’t know how we can improve the deliverability from WordPress. We are using email logs to measure the deliverability and a lot of fails although we don’t have errors on the server. Thanks for your help, Pierre * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Femail-errors-4%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [Nukak Asanansi](https://wordpress.org/support/users/nasanansi/) * (@nasanansi) * [2 years, 1 month ago](https://wordpress.org/support/topic/email-errors-4/#post-17563761) * Hi [@pierremichaux](https://wordpress.org/support/users/pierremichaux/), * Thanks for reaching out. * **WooCommerce Emails** * Regarding the 200 WooCommerce emails, please know that the WP Mail SMTP plugin doesn’t only contain emails that you send manually. * After setup, WP Mail SMTP controls **all sent emails** from your WordPress site. * Whenever your website executes the [wp_mail()](https://developer.wordpress.org/reference/functions/wp_mail/) function, it will count as an email notification. * These emails could be: * – WordPress/WooCommerce user registration emails – WordPress/WooCommerce reset password emails– Form email notifications (for example, contact forms, quotation forms, payment forms created using the WPForms plugin, Contact Form 7, Gravity Forms, or similar plugins)– WooCommerce Order notification emails – WordPress comment management emails (comment moderation/comment published)– WordPress plugin notifications (Eg: update notifications, etc) * These are not necessarily sent to your inbox or generated manually but they are also controlled by WP Mail SMTP once it’s configured on your site. * **Email Deliverability Fails** * Regarding these, can you please share some more details? Like what action did you take? What are you expecting and what actually happened? * If you can share an example or screenshot also, that would help. (Please do not share any sensitive information as this is public forum) * I look forward to hearing from you so I can help with the resolution. * Thanks! 🙂 - This reply was modified 2 years, 1 month ago by [Nukak Asanansi](https://wordpress.org/support/users/nasanansi/). * Thread Starter [pierremichaux](https://wordpress.org/support/users/pierremichaux/) * (@pierremichaux) * [2 years, 1 month ago](https://wordpress.org/support/topic/email-errors-4/#post-17643391) * Hi Nukak, Thank you so much for your reply. I understand the counter includes all what you describe…but we don’t have a high number of sales, contact forms, etc…so never we should reach 200 an hour…moreover, our activities were even more busy a couple of months ago…and never that message came…I am attaching a few screenshots, our settings but also error messages we see displayed in a plugin called EMAIL LOGS. Weird thing after testing a contact form….mail OK to admin, NOK to client…at the very same time…one OK, another one NOK…Screenshots are in this wetransfer link [https://we.tl/t-4ljiVGcZsi](https://we.tl/t-4ljiVGcZsi) Thank you, Pierre * [Nukak Asanansi](https://wordpress.org/support/users/nasanansi/) * (@nasanansi) * [2 years, 1 month ago](https://wordpress.org/support/topic/email-errors-4/#post-17694586) * Hi [@pierremichaux](https://wordpress.org/support/users/pierremichaux/), * I sincerely apologize for the delay in getting back to you. * Unfortunately, I was unable to access the screenshots in the URL you shared. Are you able to upload them to an image viewing site like imgur.com instead of sharing a file to download? * Please let me know. Thanks 🙂 * Thread Starter [pierremichaux](https://wordpress.org/support/users/pierremichaux/) * (@pierremichaux) * [2 years, 1 month ago](https://wordpress.org/support/topic/email-errors-4/#post-17698023) * Hi Nukak, …yes wetransfer is only valid for 7 days…I am submitting the screenshots again here. [https://we.tl/t-RL6IkqRPEB](https://we.tl/t-RL6IkqRPEB)Thank you, Pierre * [Nukak Asanansi](https://wordpress.org/support/users/nasanansi/) * (@nasanansi) * [2 years, 1 month ago](https://wordpress.org/support/topic/email-errors-4/#post-17700297) * Hi [@pierremichaux](https://wordpress.org/support/users/pierremichaux/), * Thanks for the additional details provided. * Please bear in mind that WP Mail SMTP does not generate emails. * The purpose of WP Mail SMTP is to help in the email delivery by acting as a bridge to ensure emails from your site are transferred to your SMTP mailer. From there, the SMTP mailer handles the delivery. * For example, you have an email is generated from WooCommerce -> sending of the notification email is triggered -> this email goes to the WP Mail SMTP plugin- > WP Mail SMTP plugin routes this email to the mailer -> mailer will send and deliver it further. So, emails from your site will be sent by mailing service instead of your web host’s server. * This is the process by which emails are sent from your site. So if you suspect that more emails are being sent than what is expected, the first place to check would be the source of the emails. Since the email logs show the source, I suggest you check with the support team of the plugin shown to generate these emails as they should be able to investigate this for you. * WP Mail SMTP only acts as a bridge for email delivery – not the email originator. * I hope this helps with some clarification. Thanks 🙂 Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Email errors’ is closed to new replies. * ![](https://ps.w.org/wp-mail-smtp/assets/icon-256x256.png?rev=1755440) * [WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin](https://wordpress.org/plugins/wp-mail-smtp/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-mail-smtp/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-mail-smtp/) * [Active Topics](https://wordpress.org/support/plugin/wp-mail-smtp/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-mail-smtp/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-mail-smtp/reviews/) ## Tags * [deliver](https://wordpress.org/support/topic-tag/deliver/) * [emails](https://wordpress.org/support/topic-tag/emails/) * [Failed](https://wordpress.org/support/topic-tag/failed/) * 5 replies * 2 participants * Last reply from: [Nukak Asanansi](https://wordpress.org/support/users/nasanansi/) * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/email-errors-4/#post-17700297) * Status: resolved