Title: Email issue when using child theme
Last modified: August 21, 2016

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# Email issue when using child theme

 *  [rcards](https://wordpress.org/support/users/rcards/)
 * (@rcards)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/email-issue-when-using-child-theme/)
 * I am using the newest version of WordPress and the newest version of WooCoomerce.
   I am also using the Rustik theme – kinda. I followed the instructions on wordpress.
   org on how to create and modify child themes. So I have a child-theme named Rustik-
   child.
 * I know you don’t support other themes or woo commerce, but this is a place that
   will have access to people that may know the answer to my question about using
   child themes. So please do not close this message.
 * I am wondering if when using child themes, should I copy everything over from
   the parent theme that is not a css file? Like I have noticed that whenever I 
   use the Rustik theme, EVERYTHING works!!! haha But, when I change to the Rustik-
   child theme, my customers do not get ANY order status emails. They get a new-
   user registration email (if they are a new user), but thats it.
 * So, I looked in the woocommerce directory under the Rustik theme directory and
   there is an emails folder with all the different email php files in it. When 
   I look in the woocommerce directory under the Rustik-child theme directory, there
   is an emails folder with ONLY the new user registration php file located in it.
   So I copied the entire rustik/woocommerce/emails folder to the rustik-child/woocommerce/
   emails folder in hopes that this would let the Rustik-child theme handle ALL 
   customer emails. But, it didn’t…
 * Matter of fact, somehow all those email files that I copied over to the rustik-
   chil/woocommerce/emails folder were deleted somehow (not me). Guess which one
   wasn’t deleted? Yep, the new user registration php file. Which is the only email
   a new user gets when using the Rustik-Child theme.
 * How do themes and child themes work? Should I be moving all my custom code over
   to the child themes folder? Do I have to include some sort of functions php file
   with an import function or something to make the app use the settings in the 
   child theme folder?

Viewing 1 replies (of 1 total)

 *  [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * (@wpyogi)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/email-issue-when-using-child-theme/#post-3972501)
 * This is WooCommerce (or Rustik theme) issue and you already posted on WooCommerce.
   Rutik is not a theme supported here. Perhaps you should consider using another
   theme that’s supported better.
 * Also, not all themes work with child themes so that’s a possible issue as well.

Viewing 1 replies (of 1 total)

The topic ‘Email issue when using child theme’ is closed to new replies.

## Tags

 * [child theme](https://wordpress.org/support/topic-tag/child-theme/)
 * [customer emails](https://wordpress.org/support/topic-tag/customer-emails/)
 * [customer invoice](https://wordpress.org/support/topic-tag/customer-invoice/)
 * [php](https://wordpress.org/support/topic-tag/php/)
 * [Themes](https://wordpress.org/support/topic-tag/themes/)

 * 1 reply
 * 2 participants
 * Last reply from: [WPyogi](https://wordpress.org/support/users/wpyogi/)
 * Last activity: [12 years, 10 months ago](https://wordpress.org/support/topic/email-issue-when-using-child-theme/#post-3972501)
 * Status: not resolved

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