Hi @avd123
Thanks for reaching out & I apologize for the trouble!
Please kindly know that the WP Mail SMTP plugin bridges a connection between your WordPress site and your mailer service. This connection ensures that you are sending emails using an authenticated email account or domain, thereby increasing the chances of your emails reaching your recipient’s inbox.
It seems you followed the corresponding setup guide https://wpmailsmtp.com/categories/docs/mailers/ and your emails are being sent but, there are also some external factors that can impact your deliverability or “sender reputation/score”.
To check your email deliverability, you can send a test email from your WordPress site (WP Mail SMTP -> Tools), to the email address provided by this online tool.
Check if you get any on-screen errors or warnings at this point.
After that, check the results of your test, and you will get a report with information on what needs to be improved/fixed.
Alternatively, I suggest you configure a different mailer on your site to confirm if the issue could be specific to your site, mailer, or a deliverability issue.
I hope this helps, Thanks!
