Title: Email Not Sending on Order Status Processing
Last modified: January 13, 2024

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# Email Not Sending on Order Status Processing

 *  [waqas2081](https://wordpress.org/support/users/waqas2081/)
 * (@waqas2081)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/email-not-sending-on-order-status-processing/)
 * I have a gift card but i have to go set order status to completed for the email
   to be sent to RECIPIENT, i want it to be sent on order statuts processing as 
   it is a virtua product. I tried to auto change stuts to complete but still it
   does not work although the status changes to completed.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Femail-not-sending-on-order-status-processing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Pablo Pérez](https://wordpress.org/support/users/pperez001/)
 * (@pperez001)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/email-not-sending-on-order-status-processing/#post-17357722)
 * Hi ,
 * By default the gift is created and sent on “processing” and “completed” status
   and change this it is required to use the hook “yith_ywgc_generate_gift_card_on_order_status”.
   Please make the following test:
    - Disable your plugin except WooCommerce and our plugin
    - Change your theme to a Twenty Twenty-Three
 * Now check if the issue persist.
 * Let us know if you still have the same problem.
 *  Thread Starter [waqas2081](https://wordpress.org/support/users/waqas2081/)
 * (@waqas2081)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/email-not-sending-on-order-status-processing/#post-17358278)
 * I have tested both the options that you provided but still the same happens, 
   I have to go and manually complete the order from dashboard in order for the 
   gift card email to be send.
 *  Plugin Support [Pablo Pérez](https://wordpress.org/support/users/pperez001/)
 * (@pperez001)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/email-not-sending-on-order-status-processing/#post-17380769)
 * Hi,
 * In that we would like to know which version of WooCommerce, WordPress and PHP
   you are using so we can test an installation with your same versions that you
   have in your site. Also, let us know if you have any WooCommerce advance feature
   activated.
 * Have a great day.
 *  [teclanltd](https://wordpress.org/support/users/teclanltd/)
 * (@teclanltd)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/email-not-sending-on-order-status-processing/#post-17493275)
 * Hi there we are having the same issue as this on one of our websites using the
   Free version of the plugin (4.10.0) , WordPress 6.4.3 and PHP 8.2.16 if that 
   is any help, using the Gutenberg block based checkout.
   Gift Voucher codes are
   not created against the order (or sent out) until the order is marked “completed”,
   when we expect it to occur on processing.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Email Not Sending on Order Status Processing’ is closed to new replies.

 * ![](https://ps.w.org/yith-woocommerce-gift-cards/assets/icon-256x256.gif?rev=
   3227932)
 * [YITH WooCommerce Gift Cards](https://wordpress.org/plugins/yith-woocommerce-gift-cards/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/yith-woocommerce-gift-cards/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/yith-woocommerce-gift-cards/)
 * [Active Topics](https://wordpress.org/support/plugin/yith-woocommerce-gift-cards/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/yith-woocommerce-gift-cards/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/yith-woocommerce-gift-cards/reviews/)

## Tags

 * [checkout](https://wordpress.org/support/topic-tag/checkout/)
 * [Ecommerce](https://wordpress.org/support/topic-tag/ecommerce/)
 * [gift card](https://wordpress.org/support/topic-tag/gift-card/)
 * [WordPress](https://wordpress.org/support/topic-tag/wordpress/)

 * 4 replies
 * 3 participants
 * Last reply from: [teclanltd](https://wordpress.org/support/users/teclanltd/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/email-not-sending-on-order-status-processing/#post-17493275)
 * Status: not resolved