Title: Email notification issues
Last modified: August 30, 2016

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# Email notification issues

 *  Resolved [michfm](https://wordpress.org/support/users/michfm/)
 * (@michfm)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/email-notification-issues/)
 * I am having a hard time on how to fix email notification issues. When someone
   place an order, they get an auto email saying that the order is processing even
   though I haven’t processed it yet. And when I process or ship the order, the 
   emails do not get sent. I would really appreciate if someone will help me fix
   the issue. Thank you in advance.
 * [https://wordpress.org/plugins/woocommerce/](https://wordpress.org/plugins/woocommerce/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [jchaps21](https://wordpress.org/support/users/jchaps21/)
 * (@jchaps21)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/email-notification-issues/#post-6279689)
 * Processing orders are automatically sent as soon as payment has been successful.
   I’m not sure of a way to stop that.
 * You can mark an order as ‘completed’ when you’ve shipped it, which will send 
   a shipment email to the customer. You can customise the wording of these emails.
 * If emails aren’t being received, try the Mandrill plugin. We use this because
   no emails from WC were being received, but this quickly and easily fixed the 
   problem.
 *  [Filipe Seabra](https://wordpress.org/support/users/filiprimo/)
 * (@filiprimo)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/email-notification-issues/#post-6279733)
 * Hi, michfm. When an order is placed what is its first status? Is it ‘on-hold’?
   Is it ‘pending’?
    By default, WooCommerce only sends the processing order e-mail,
   automatically, in two situations: When the order status goes from ‘pending’ to‘
   processing’ and ‘pending’ to ‘on-hold’. That means if you want to send an e-mail,
   automatically, when the order goes from ‘on-hold’ to ‘processing’ you will have
   to do some coding or install a plugin that does that. The code below did not 
   work for you?
 *     ```
       /**
        * Disable action that sends e-mail to customer warning that his/her order is processing,
        * as this is not true, because when the status changes from pending to on-hold,
        * the order is not processing yet.
        *
        * @return 	void
        */
       function woocommerce_email_sending($email_class){
       	remove_action('woocommerce_order_status_pending_to_on-hold_notification', array($email_class->emails['WC_Email_Customer_Processing_Order'], 'trigger'));
       	add_action('woocommerce_order_status_on-hold_to_processing_notification', array($email_class->emails['WC_Email_Customer_Processing_Order'], 'trigger'));
       }
       add_action('woocommerce_email', 'woocommerce_email_sending');
       ```
   
 *  Thread Starter [michfm](https://wordpress.org/support/users/michfm/)
 * (@michfm)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/email-notification-issues/#post-6279797)
 * Hi, Filipe. Thank you for your response! The first status when someone placed
   an order is on-hold, but WooCommerce sends out an email that their order is processing
   even though I haven’t processed it yet. The code you provided works! The complete
   order email is also working now. Thanks for your help! 🙂
 *  [Filipe Seabra](https://wordpress.org/support/users/filiprimo/)
 * (@filiprimo)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/email-notification-issues/#post-6279798)
 * Great.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Email notification issues’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [Filipe Seabra](https://wordpress.org/support/users/filiprimo/)
 * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/email-notification-issues/#post-6279798)
 * Status: resolved