Title: Email notification problems
Last modified: January 27, 2021
---
# Email notification problems
* Resolved [graficadora](https://wordpress.org/support/users/graficadora/)
* (@graficadora)
* [5 years, 4 months ago](https://wordpress.org/support/topic/email-notification-problems-2/)
* Hello,
* The plugin works great, but is causing some email conflict as I detailed next:
- Is sending duplicate receipt (Order Details) everytime that status order change(
even this notification is manually send).
- Is blocking another emails such as Processing, Complete Order, Notes to Customer,
Cancelled Order. And maybe failed orders (not tested).
- Pre-order admin email is not working.
* Is happening this to someone else? I deactivated my theme and all non-essential
plugins and still happens.
Viewing 5 replies - 1 through 5 (of 5 total)
* [Niloy](https://wordpress.org/support/users/niloybrightvessel/)
* (@niloybrightvessel)
* [5 years, 4 months ago](https://wordpress.org/support/topic/email-notification-problems-2/#post-13965528)
* Hi [@graficadora](https://wordpress.org/support/users/graficadora/) ,
thanks
for letting us know about these issues. i will check them and let you know the
update. btw, the last point _Pre-order admin email is not working._ is only available
for the Pro version.
* [davethedon](https://wordpress.org/support/users/davethedon/)
* (@davethedon)
* [5 years, 4 months ago](https://wordpress.org/support/topic/email-notification-problems-2/#post-13966027)
* Apologies if hijacking is frowned upon, but I just wanted to weigh in here with
a similar report. In /src/Checkout.php unhook_woocommerce_original_emails(),
it unhooks the Customer Note email, so any Customer Notes added won’t go out.
I had to comment it out.
* Was it intended to completely stop Customer Note emails going out across the
board, and if so, out of curiosity, what was the reason for that?
* Best,
Dave
* Thread Starter [graficadora](https://wordpress.org/support/users/graficadora/)
* (@graficadora)
* [5 years, 4 months ago](https://wordpress.org/support/topic/email-notification-problems-2/#post-13969542)
* Thanks Niloy, we’ll consider to use the premium version for the site.
* And thanks for your tip Dave, I commented this lines:
* ```
// Unhook and remove WooCommerce default emails.
// add_action( 'woocommerce_email', [$this, 'unhook_woocommerce_original_emails'] );
// New order notification only for "Pending" Order status
// add_action( 'woocommerce_order_status_pre-ordered', [$this, 'newPreOderNotification'] );
// add_action( 'woocommerce_thankyou', [$this, 'sendOrderEmail'], 9999, 1 );
// $email_customer_invoice = WC()->mailer()->get_emails()['WC_Email_Customer_Invoice'];
```
* And as far as I tested is working perfect 👌
Stopped sending the duplicate receipt,
and now the client is receiving the rest of emails (Processing, Complete Order,
Notes to Customer). Not Cancelled is not sending though (admin notification).
* [davethedon](https://wordpress.org/support/users/davethedon/)
* (@davethedon)
* [5 years, 4 months ago](https://wordpress.org/support/topic/email-notification-problems-2/#post-13971478)
* Hi graficadora,
* If the Cancelled email is enabled, just make sure you’re not removing the action
elsewhere (like in your functions.php) or if any plugins are doing it. If you
go to /woocommerce/includes/class-wc-emails.php and find the function (on 166
at the time of writing) send_transactional_email, before the call to do_action_ref_array(
line 170 at the time of writing), put in the following (crude but effective):
* ```
if ($_SERVER['REMOTE_ADDR'] === "your ip address"){
echo '' . current_filter() . '_notification has action:
';
var_export(has_action(current_filter() . '_notification'));
}
```
* You can also choose to mail yourself the output instead of echoing it, but restricting
it to your IP will mean it won’t affect your customers. You should then trigger
a Cancelled email on a test order and you should see the output.
* Best,
Dave
* [Niloy](https://wordpress.org/support/users/niloybrightvessel/)
* (@niloybrightvessel)
* [5 years, 4 months ago](https://wordpress.org/support/topic/email-notification-problems-2/#post-13985464)
* Hi [@davethedon](https://wordpress.org/support/users/davethedon/) ,
Thanks for
your query.
* > the original WooCommerce emails are conflict with the preorder logic.
> Hooks
> for sending emails during store events – After more testing, this can be removed
> if it doesn’t conflict with the logic.
* so, if you found that those hooks are not in conflict with preorder logic you
can simply comment them. we will also test it and remove those lines if we found
that not conflict.
Thanks
Viewing 5 replies - 1 through 5 (of 5 total)
The topic ‘Email notification problems’ is closed to new replies.
* 
* [Pre-Orders for WooCommerce](https://wordpress.org/plugins/pre-orders-for-woocommerce/)
* [Frequently Asked Questions](https://wordpress.org/plugins/pre-orders-for-woocommerce/#faq)
* [Support Threads](https://wordpress.org/support/plugin/pre-orders-for-woocommerce/)
* [Active Topics](https://wordpress.org/support/plugin/pre-orders-for-woocommerce/active/)
* [Unresolved Topics](https://wordpress.org/support/plugin/pre-orders-for-woocommerce/unresolved/)
* [Reviews](https://wordpress.org/support/plugin/pre-orders-for-woocommerce/reviews/)
* 5 replies
* 3 participants
* Last reply from: [Niloy](https://wordpress.org/support/users/niloybrightvessel/)
* Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/email-notification-problems-2/#post-13985464)
* Status: resolved