Email notification to agent created

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  • Thread Starter maxguerra

    (@maxguerra)

    6 years, 6 months ago

    …adding an email custom field in New ticket form and sending notification to the address specified would be good as well….

    I tried using Macros in Additional Recipients but no luck….

    Is there any way?

    Thx a lot. Mx.

    Plugin Contributor Nikhil G

    (@nsgawli)

    6 years, 6 months ago

    Hello @maxguerra,

    We are going to add a feature as you can add additional recipients while creating a ticket. The create ticket notification will be sent to added emails. This feature is in the development queue and will be available in future versions.

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