Title: Email problem
Last modified: August 21, 2016

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# Email problem

 *  Resolved [sfmexx](https://wordpress.org/support/users/sfmexx/)
 * (@sfmexx)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/email-problem-5/)
 * hi
 * I have installed your cool plugin on my domain xyz.com
 * problem is now, that emails only will be sent or reach my defined mail recipient,
   if the senders mail contains my domain string “@xyz.com”
 * senders mqailadresses like gmail, hotmail or everything else expekt [@xyz](https://wordpress.org/support/users/xyz/).
   com doesnt work.
 * why?
 * thanks
 * [http://wordpress.org/plugins/clean-and-simple-contact-form-by-meg-nicholas/](http://wordpress.org/plugins/clean-and-simple-contact-form-by-meg-nicholas/)

Viewing 1 replies (of 1 total)

 *  [megnicholas](https://wordpress.org/support/users/megnicholas/)
 * (@megnicholas)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/email-problem-5/#post-3965956)
 * Hi there,
 * The plugin uses the wordpress function `wp_mail()` to send the email. Once the
   mail is sent there is obviously no control as to what happens to it afterwards.
 * Do you get the same behaviour when an email is sent after a new comment is added
   or a new user?
 * Also check in your spam and junk mail folders it may have gone there. Sometimes
   gmail puts emails straight to archive but I have only seen this happen when the
   domain for both the sender and the recipient are the same.
 * Another possibility is a conflict with your theme or another plugin. Perhaps 
   something else is placing a WordPress action or filter which can change the behaviour
   of `wp_mail()`? I would deactivate everything, and revert to default theme, then
   try to send mail and if it works ok add back slowly to find the cause.
 * Good luck with troubleshooting and do let me know how you get on.
 * Thanks, Meg

Viewing 1 replies (of 1 total)

The topic ‘Email problem’ is closed to new replies.

 * ![](https://ps.w.org/clean-and-simple-contact-form-by-meg-nicholas/assets/icon-
   256x256.png?rev=2552365)
 * [Contact Form Clean and Simple](https://wordpress.org/plugins/clean-and-simple-contact-form-by-meg-nicholas/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/clean-and-simple-contact-form-by-meg-nicholas/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/clean-and-simple-contact-form-by-meg-nicholas/)
 * [Active Topics](https://wordpress.org/support/plugin/clean-and-simple-contact-form-by-meg-nicholas/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/clean-and-simple-contact-form-by-meg-nicholas/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/clean-and-simple-contact-form-by-meg-nicholas/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [megnicholas](https://wordpress.org/support/users/megnicholas/)
 * Last activity: [12 years, 10 months ago](https://wordpress.org/support/topic/email-problem-5/#post-3965956)
 * Status: resolved