Title: Email Sync does not work
Last modified: September 29, 2019

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# Email Sync does not work

 *  Resolved Anonymous User 14018805
 * (@anonymized-14018805)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/email-sync-does-not-work/)
 * Hi,
    I connected my email account with IMAP, however I cannot see emails when
   a user write to me.
 * There something I’m not understanding about this?
 * Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Mehedi Hasan](https://wordpress.org/support/users/thebengalboy/)
 * (@thebengalboy)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/email-sync-does-not-work/#post-11980865)
 * Hello @blackster000
 * You need to have both the SMTP and IMAP connected.You can enable SMTP under: **
   Dashboard-> WPERP-> Settings -> Emails -> SMTP**
 * And connect the IMAP from **Dashboard-> WPERP -> Settings -> CRM -> Email Connectivity-
   > IMAP Connection**
 * You can use the Gmail connection as well rather than the IMAP, in that case, 
   you’ll need to have ‘lees secure mode’ enabled of your Gmail account.
 * Thanks
 *  [alphonse](https://wordpress.org/support/users/mktgmgr101/)
 * (@mktgmgr101)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/email-sync-does-not-work/#post-12116535)
 * We only use gmail connection if our email is based on gmail system right? I used
   the webserver’s SMTP/IMAP connection.. still no synching.. any suggestions? thanks
 *  [Mehedi Hasan](https://wordpress.org/support/users/thebengalboy/)
 * (@thebengalboy)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/email-sync-does-not-work/#post-12117445)
 * Hello [@mktgmgr101](https://wordpress.org/support/users/mktgmgr101/)
 * It requires both to be connected. SMTP is being used for outgoing emails and 
   the IMAP or Gmail connection is for the inbound emails.
 * Thanks
 *  [alphonse](https://wordpress.org/support/users/mktgmgr101/)
 * (@mktgmgr101)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/email-sync-does-not-work/#post-12117477)
 * thanks mehedi.. sorry it is me also that sent you an email using alphonse..@etnmultimedia..
   i replied and sent you the login creds..
 * Thanks.. 🙂
 *  [Mehedi Hasan](https://wordpress.org/support/users/thebengalboy/)
 * (@thebengalboy)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/email-sync-does-not-work/#post-12120866)
 * Hello [@mktgmgr101](https://wordpress.org/support/users/mktgmgr101/)
 * Thanks for contacting us. We’ll get your issue resolved very soon 🙂
 * Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Email Sync does not work’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [Mehedi Hasan](https://wordpress.org/support/users/thebengalboy/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/email-sync-does-not-work/#post-12120866)
 * Status: resolved