Title: email template problem
Last modified: September 1, 2016

---

# email template problem

 *  [homaesg](https://wordpress.org/support/users/homaesg/)
 * (@homaesg)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/email-template-problem/)
 * hi,
    I have 2 problem: 1- The {ACTION} code for unsubscribe action not work(blank
   character). 2- The template email not accepted the html code. what do I do? please
   help me. thanks for your plugin
 * [https://wordpress.org/plugins/subscribe2/](https://wordpress.org/plugins/subscribe2/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
 * (@mattyrob)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/email-template-problem/#post-7664295)
 * [@homaesg](https://wordpress.org/support/users/homaesg/)
 * I can’t think of a scenario where the {ACTION} would be blank only for unsubscriptions–
   can you give some more details.
 * What do you mean one point 2 also? That you can’t ut HTML into the template or
   that it doesn’t come through in the final email? Bear in mind tat some email 
   sent by Subscribe2 are plain text so HTML will be stripped from these.
 *  Thread Starter [homaesg](https://wordpress.org/support/users/homaesg/)
 * (@homaesg)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/email-template-problem/#post-7664440)
 * thanks for your reply,
    In the first point, for example a sentence like “You 
   are {ACTION} successfully.” in email notification is for both action -subscribe
   and unsubscribe- but the result for user for unsubscribe case is:”You are successfully.”
   and the unsubscribe word instead of {ACTION} is lost. for the subscribe case 
   there is not problem! In the 2nd point, by entering the html code in emails, 
   result for users not be properly located. for example: in email admin configuration:“
   <p style=”font-weight:bold”>Hi user</p>” result in user email: “<p style=”font-
   weight:bold”>Hi user</p>” not “**Hi user**”
 *  [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
 * (@mattyrob)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/email-template-problem/#post-7664441)
 * [@homaesg](https://wordpress.org/support/users/homaesg/)
 * Okay, the {ACTION} keyword is only used in confirmation emails -these are emails
   that require a user action to confirm a request -namely to subscribe or unsubscribe.
   On clicking the link in these emails the user is directed to your site and gets
   the “You are successfully subscribed” on your wed bite – not via an email.
 * Your second problem is possibly down to the email content type being change from
   HTML to plain text just prior to sending – check for your theme or other plugins
   making this change. To do this disable other plugins and use one of he core WordPress
   themes and see if the issue persists. If not them change the theme back and test
   again, then re-active plugins one at a time testing after each until you find
   the conflict.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘email template problem’ is closed to new replies.

 * ![](https://ps.w.org/subscribe2/assets/icon-256x256.png?rev=2318630)
 * [Subscribe2 - Form, Email Subscribers & Newsletters](https://wordpress.org/plugins/subscribe2/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/subscribe2/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/subscribe2/)
 * [Active Topics](https://wordpress.org/support/plugin/subscribe2/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/subscribe2/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/subscribe2/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
 * Last activity: [9 years, 9 months ago](https://wordpress.org/support/topic/email-template-problem/#post-7664441)
 * Status: not resolved