Hi @lsingh!
That’s strange.
Have you tried the recommendations outlined here?
https://woocommerce.com/document/email-faq/#h-check-if-emails-are-sent-but-not-received
If that doesn’t work; did this behavior start after an update?
If so, the cause of this could be a conflict with your theme or with another plugin.
To be sure, please run a conflict test by temporarily switching your theme back to Storefront, disable all plugins except WooCommerce, and repeating the action that is causing the problem. If that solves it, then re-enable all plugins one-by-one, until you find the one creating the conflict.
You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
Let us know how it goes for you!
Thread Starter
lsingh
(@lsingh)
@judagutor Hi, I have followed the above articles and still emails are going to the spam folder, should be set up an SMTP or anything else?
and why it was working well before? Not sure what happened. We didn’t change anything so far.
Hi @lsingh,
You’d probably need to set authentication methods on your email service provider. These are the parameters you’d want to set to make your email trustworthy in the eyes of spam filters.
DKIM (Domain Key Identified Mail)
SPF (Sender Policy Framework)
DMARC
I’d suggest that you reach out to your email service provider support team for further assistance with this.
Thanks.
Hi there,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Cheers!
Thread Starter
lsingh
(@lsingh)
@judagutor @rainfallnixfig
Go Daddy doesn’t provide DKIM, SPF, and DMARC records.
Thanks
Hi @lsingh,
Just to clarify, WooCommerce’s job is to send emails using the wp_mail() function which is a core function of WordPress.
Once the email has been generated and sent, WooCommerce has no way of checking if the email ends up in the inbox or spam folders. This is something you need to bring to the attention of your email service provider who can offer solutions for you.
If GoDaddy is your email provider I’d suggest that you reach out to GoDaddy support directly.
Thanks.
