Title: Email Update Error
Last modified: August 30, 2016

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# Email Update Error

 *  [bruhman](https://wordpress.org/support/users/bruhman/)
 * (@bruhman)
 * [10 years, 12 months ago](https://wordpress.org/support/topic/email-update-error/)
 * I am trying to add email information within the order tracking settings.
    When
   I go to save the changes I get the following error:
 * “Forbidden
 * You don’t have permission to access /wp-admin/admin.php on this server.
 * Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument
   to handle the request.”
 * I need this fixed ASAP so I can send out status updates on change.
 * [https://wordpress.org/plugins/order-tracking/](https://wordpress.org/plugins/order-tracking/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [10 years, 12 months ago](https://wordpress.org/support/topic/email-update-error/#post-6228279)
 * Hi Bruhman,
 * Which version of the plugin are you using? And could you specify which email 
   fields you’re referring to? Is this in the email settings or in an order setting?
 *  Thread Starter [bruhman](https://wordpress.org/support/users/bruhman/)
 * (@bruhman)
 * [10 years, 12 months ago](https://wordpress.org/support/topic/email-update-error/#post-6228283)
 * The most recent version and it is in the email info tab… Where you add a send
   from email, name, message, etc.
    It is currently empty so when I update orders
   no one gets emails. When I go to add info and save it I get the error I mentioned
   above.
 *  Plugin Contributor [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/email-update-error/#post-6228306)
 * Hi bruhman,
 * Was this working for you in a previous version? It sounds like there might be
   a permission problem with one of the folders in your WordPress install? Is this
   a general problem when changing options as well?
 *  Thread Starter [bruhman](https://wordpress.org/support/users/bruhman/)
 * (@bruhman)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/email-update-error/#post-6228310)
 * I did not use this before or have it in a previous version. I can add orders 
   and change the status but that is the only other thing I have tried to do. I 
   want to add email info so when I change the status customers are updated.
    Please
   let me know how to fix this asap. Would be perfect if it worked. Maybe reinstall?
 *  Plugin Author [Rustaurius](https://wordpress.org/support/users/rustaurius/)
 * (@rustaurius)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/email-update-error/#post-6228333)
 * Hi Bruhman,
 * Maybe reinstalling could fix the problem. The other thing to check would be that
   the file “admin.php” in your WordPress install has “write” privileges. Are you
   able to save options on the “Options” tab?

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Email Update Error’ is closed to new replies.

 * ![](https://ps.w.org/order-tracking/assets/icon-128x128.png?rev=1803956)
 * [Order Tracking - WordPress Status Tracking Plugin](https://wordpress.org/plugins/order-tracking/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/order-tracking/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/order-tracking/)
 * [Active Topics](https://wordpress.org/support/plugin/order-tracking/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/order-tracking/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/order-tracking/reviews/)

## Tags

 * [emails](https://wordpress.org/support/topic-tag/emails/)
 * [settings](https://wordpress.org/support/topic-tag/settings/)
 * [status](https://wordpress.org/support/topic-tag/status/)
 * [Updates](https://wordpress.org/support/topic-tag/updates/)

 * 5 replies
 * 3 participants
 * Last reply from: [Rustaurius](https://wordpress.org/support/users/rustaurius/)
 * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/email-update-error/#post-6228333)
 * Status: not resolved