Email – WP Data Access – ERROR

  • Resolved istarion

    (@istarion)


    3 years, 6 months ago

    Is it possible to configure the contents of the “WP Data Access – ERROR” email I receive when an error is generated to include specific details of the error? Presently I am just getting a blank email.

    • This topic was modified 3 years, 6 months ago by istarion.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Passionate Programmer Peter

    (@peterschulznl)

    3 years, 6 months ago

    Hi @istarion,

    Thank you for reaching out.

    There is no message available when a network related issue occurs. Only database related error are logged. Sorry! This is a know bug. We are working on a solution.

    Are there any known network related limitations for your server?

    Thanks,
    Peter

    Thread Starter istarion

    (@istarion)

    3 years, 6 months ago

    Hi Peter. I brought this issue up with Siteground’s hosting service technical support and there investigation into the problem showed no connection errors in the MySQL logs. They also tested the connection string parameters that I am using and were successfully able to connect both locally and from another remote host.

    Could the issue be with rdb:wpdafreeyouniquedata.com?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    3 years, 6 months ago

    “Using Premium Data Explorer,” (from another post)

    You’re using a commercial/premium plugin, so please use their official support channel. We feel they are best equipped to support their products.

    https://wpdataaccess.com/

    Commercial products are not supported in these forums.

    Plugin Contributor Kim L

    (@kimmyx)

    3 years, 6 months ago

    Hi @istarion,

    As this error seems to be related to Premium Data Services, kindly email us here with more details: https://wpdataaccess.com/contactform/

    Or by clicking on the Premium Support icon in the WP Data Access dashboard.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

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