Title: Email – WP Data Access – ERROR
Last modified: December 6, 2022

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# Email – WP Data Access – ERROR

 *  Resolved [istarion](https://wordpress.org/support/users/istarion/)
 * (@istarion)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/email-wp-data-access-error/)
 * Is it possible to configure the contents of the “WP Data Access – ERROR” email
   I receive when an error is generated to include specific details of the error?
   Presently I am just getting a blank email.
    -  This topic was modified 3 years, 6 months ago by [istarion](https://wordpress.org/support/users/istarion/).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Passionate Programmer Peter](https://wordpress.org/support/users/peterschulznl/)
 * (@peterschulznl)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/email-wp-data-access-error/#post-16267552)
 * Hi [@istarion](https://wordpress.org/support/users/istarion/),
 * Thank you for reaching out.
 * There is no message available when a network related issue occurs. Only database
   related error are logged. Sorry! This is a know bug. We are working on a solution.
 * Are there any known network related limitations for your server?
 * Thanks,
    Peter
 *  Thread Starter [istarion](https://wordpress.org/support/users/istarion/)
 * (@istarion)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/email-wp-data-access-error/#post-16275593)
 * Hi Peter. I brought this issue up with Siteground’s hosting service technical
   support and there investigation into the problem showed no connection errors 
   in the MySQL logs. They also tested the connection string parameters that I am
   using and were successfully able to connect both locally and from another remote
   host.
 * Could the issue be with rdb:wpdafreeyouniquedata.com?
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [3 years, 6 months ago](https://wordpress.org/support/topic/email-wp-data-access-error/#post-16275628)
 * “Using Premium Data Explorer,” (from another post)
 * You’re using a commercial/premium plugin, so please use their official support
   channel. We feel they are best equipped to support their products.
 * [https://wpdataaccess.com/](https://wpdataaccess.com/)
 * **Commercial products are [not supported in these forums](https://make.wordpress.org/support/trouble/section-1-getting-started/what-is-not-supported).**
 *  Plugin Contributor [Kim L](https://wordpress.org/support/users/kimmyx/)
 * (@kimmyx)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/email-wp-data-access-error/#post-16275649)
 * Hi [@istarion](https://wordpress.org/support/users/istarion/),
 * As this error seems to be related to Premium Data Services, kindly email us here
   with more details: [https://wpdataaccess.com/contactform/](https://wpdataaccess.com/contactform/)
 * Or by clicking on the Premium Support icon in the WP Data Access dashboard.
 * Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Email – WP Data Access – ERROR’ is closed to new replies.

 * ![](https://ps.w.org/wp-data-access/assets/icon-256x256.png?rev=3299063)
 * [WP Data Access – App Builder for Tables, Forms, Charts, Maps & Dashboards](https://wordpress.org/plugins/wp-data-access/)
 * [Support Threads](https://wordpress.org/support/plugin/wp-data-access/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-data-access/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-data-access/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-data-access/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Kim L](https://wordpress.org/support/users/kimmyx/)
 * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/email-wp-data-access-error/#post-16275649)
 * Status: resolved