Title: Emails bouncing
Last modified: January 10, 2025

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# Emails bouncing

 *  Resolved [Jonas Grumby](https://wordpress.org/support/users/ss_minnow/)
 * (@ss_minnow)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/emails-bouncing/)
 * Is there a way to change the email address that reports go to? Mine are going
   to my Gmail address, which is the site admin address, and Gmail is rejecting 
   them saying that they are not authenticated. They end up in the system (main)
   email account for my hosting plan as undeliverable. Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * (@wfpeter)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/emails-bouncing/#post-18241615)
 * Hi [@ss_minnow](https://wordpress.org/support/users/ss_minnow/), thanks for getting
   in touch.
 * I have seen overly sensitive spam filters with hosting plans fail and that sounds
   like what’s happening here as the server is keeping hold of them rather than 
   delivering. I’ve not seen Gmail outright reject an attempt to send emails their
   way but rather deal with them when they arrive. You should be able to configure
   your email server’s mail handler to always allow messages based on a rule, such
   as always allow from **wordpress @ yoursite . com**, or always allow subject 
   lines containing the word “Wordfence” as two examples that might help. Your host
   may need to assist if you’re unsure how to modify that from your control panel.
 * If they’re hitting the spam box _after_ the mail server has processed them, such
   as when you POP/SMTP deliver to another inbox such as Gmail, you should just 
   be able to add the email address to your address book so it’s considered a safe
   sender in future.
 * If none of that seems to help, you could change **Wordfence > All Options > General
   Wordfence Options > Where to Email Alerts** to an alternative address to see 
   if they’re handled any differently.
 * Let us know how you get on,
   Peter.
 *  Thread Starter [Jonas Grumby](https://wordpress.org/support/users/ss_minnow/)
 * (@ss_minnow)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/emails-bouncing/#post-18243225)
 * Thanks Peter. The message says:
 * Your email has been blocked because the sender is
       unauthenticated. 550-5.7.26
   Gmail requires all senders to authenticate with    either SPF or DKIM. 550-5.7.26
   550-5.7.26  Authentication results:    550-5.7.26  DKIM = did not pass 550-5.7.26
   SPF [s118.servername.online]    with ip: [23.83.219.8] = did not pass 550-5.7.26
   550-5.7.26  For    instructions on setting up authentication, go to 550 5.7.26
   [https://support.google.com/mail/answer/81126#authentication](https://support.google.com/mail/answer/81126#authentication)
   98e67ed59e1d1-2f5589a7690si12389071a91.148 – gsmtp (in reply to end of DATA  
   command)
 * Since I’m on a shared server and don’t have access to all of the configuration
   options, I’ll try the latter and see how it goes.
 *  Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * (@wfpeter)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/emails-bouncing/#post-18243677)
 * Thanks [@ss_minnow](https://wordpress.org/support/users/ss_minnow/), let us know
   how your tests go.
 * The message above suggests you need to add Google Workspace SPF and DKIM records
   to your domain name. Your host may be able to help with this. Refer to this help
   article more info: [https://support.google.com/a/answer/33786](https://support.google.com/a/answer/33786)
 * Thanks,
   Peter.

Viewing 3 replies - 1 through 3 (of 3 total)

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## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)
 * [reports](https://wordpress.org/support/topic-tag/reports/)
 * [scans](https://wordpress.org/support/topic-tag/scans/)

 * 3 replies
 * 2 participants
 * Last reply from: [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * Last activity: [1 year, 4 months ago](https://wordpress.org/support/topic/emails-bouncing/#post-18243677)
 * Status: resolved