Title: Emails Missing From Log
Last modified: June 18, 2025

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# Emails Missing From Log

 *  Resolved [jimcoo](https://wordpress.org/support/users/jimcoo/)
 * (@jimcoo)
 * [11 months, 3 weeks ago](https://wordpress.org/support/topic/emails-missing-from-log/)
 * 1. The version of the plugin: 1.14.0
   2. Your browser and operating system: Safari
   18.3.1 on Mac 15.3.23. Screenshots or videos: N/A4. Be as descriptive as possible
   of what your issue is:I am receiving emails from my site that are not being logged.
   Most all emails are correctly being logged, but there are 2 messages in particular
   that used to get logged and now are no longer showing up. The last time they 
   were logged was two weeks ago. The first is a New User Email sent from the Studiocart
   plugin when a new user is created on WordPress. The second is a New Member Registration
   email from the Wishlist Member plugin when a user registers for a certain level
   in Wishlist Member. Since this is affecting two different plugins and two different
   kinds of emails, I don’t think this is a conflict with the plugin. In fact, Wishlist
   Member also sends an email to the site admin at the same time it sends the New
   Member Registration email, and that email is still getting correctly logged. 
   I don’t know why the email to the admin is logged but the email to the user is
   not.
 * How can I fix this? Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [jimcoo](https://wordpress.org/support/users/jimcoo/)
 * (@jimcoo)
 * [11 months, 3 weeks ago](https://wordpress.org/support/topic/emails-missing-from-log/#post-18518579)
 * Actually, I figured it out. Those 2 messages had emojis in them. Not sure why
   that prevented the emails from logging, but when I removed the emojis, the messages
   were logged again. I had updated those messages two weeks ago and added the emojis,
   which is what made me think of it since the timing matched when they stopped 
   getting logged. 
   My issue is resolved, although, it would be nice to be able 
   to include emojis and still have the messages logged.
 *  Plugin Support [Darshana](https://wordpress.org/support/users/darshanaw/)
 * (@darshanaw)
 * [11 months ago](https://wordpress.org/support/topic/emails-missing-from-log/#post-18546598)
 * Hi [@jimcoo](https://wordpress.org/support/users/jimcoo/),
 * Thank you for taking the time to provide additional details about the issue, 
   and we’re glad to hear that you were able to resolve it.
 * We attempted to reproduce the issue on our end but we couldn’t. Our developers
   believe it’s possible that you may have experienced a conflict with a third-party
   plugin.
 * If possible, could you please provide the exact emojis that caused the issue?
   This will allow us to test it on our end and inform our developers about the 
   problem.
 * Thank you!
 *  Thread Starter [jimcoo](https://wordpress.org/support/users/jimcoo/)
 * (@jimcoo)
 * [11 months ago](https://wordpress.org/support/topic/emails-missing-from-log/#post-18546859)
 * Sure it was the finger point emoji: 👉
 *  Plugin Support [Darshana](https://wordpress.org/support/users/darshanaw/)
 * (@darshanaw)
 * [11 months ago](https://wordpress.org/support/topic/emails-missing-from-log/#post-18550097)
 * Hi [@jimcoo](https://wordpress.org/support/users/jimcoo/),
 * Thank you for the additional information!
 * I have shared it with our developers, and I will update you as soon as I receive
   more information from them.
 * Thank you again!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Emails Missing From Log’ is closed to new replies.

 * ![](https://ps.w.org/wp-mail-logging/assets/icon-256x256.jpg?rev=2562296)
 * [WP Mail Logging](https://wordpress.org/plugins/wp-mail-logging/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-mail-logging/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-mail-logging/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-mail-logging/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-mail-logging/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-mail-logging/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Darshana](https://wordpress.org/support/users/darshanaw/)
 * Last activity: [11 months ago](https://wordpress.org/support/topic/emails-missing-from-log/#post-18550097)
 * Status: resolved