Walk trough this email troubleshooter, it will help you identify the problem:
Email Troubleshooting Flowchart
Thread Starter
yancho
(@yancho)
Hi xnau
i have now proceeded to another bug. the email to the newly registered is being sent but not to the admin. the thanks page which has the [pdb_signup_thanks] shortcode is not displaying any info from the shortcode.
Any idea what to do pls?
I don’t know what your specific problem is. I suggest you take a close look at your configuration for any problems there.
Hello,
I’m using Version 1.5.4.9 of your very useful plugin.
It was working before. I have a problem since several months: all seems working, but I receive the email for new registration but the email is empty and the new person don’t receive the email with his link. In the database, a new record is created but the email field is also empty.
I have already check all parameters several times. Email process seems working but I don’t understand why but the email is not saved in the field.
Maybe is a known issue or maybe you can help me?
Thanks in advance.
Regards.
My site is not critical and I can be a potential beta tester if required.
Hi again,
I installed the plugin in a new local wordpress site.
Same result! I’m using WordPress 4.0.
Michaël.
After several tests: I added a mandatory field “pseudo” in sign-up screen with “email” field. It seems working now. The “email” field alone didn’t work now as before. Probably normal following an update of the plugin.
Sorry for my post, maybe it can help someone.
Have a good week-end.
Michaël.
Thread Starter
yancho
(@yancho)
Hi Michael,
Can you please elaborate on the “pseudo” field. What do you mean by pseudo? The plugin is not sending any emails for me 🙁 It is very frustrating!
Hello,
In fact, I just added additional fields and now it’s working. Before, it was only email field for sign-up and I don’t know why but the email was not sent (I received blank field). However it was working before. Now I added name and firstname fields with email field and I receive correctly the values of three fields. Now the confirmation email is sent to the new participant.
I hope that it can help you. It’s a good plugin but I agree that the configuration and email process are a little difficult to understand.
Regards,
Michaël.
Thread Starter
yancho
(@yancho)
hi michael
my issue is that i have other fields yet I am receiving NO emails :S
I have 5 pages for this plugin:
– One for the list of members ([pdb_list sort=”true” filter=’approved=yes’])
– One to display one record ([pdb_single])
– One for datas input ([pdb_record])
– One for the registration ([pdb_signup])
– One for the registration confirmation ([pdb_signup_thanks])
The two last pages are for the registration process. I’m using email field for registration and confirmation process.
Maybe you can also test the plugin alone without others plugins.
Regards,
Michaël.
