Title: Empty backups Last modified: October 13, 2020 --- # Empty backups * Resolved [bindebale](https://wordpress.org/support/users/bindebale/) * (@bindebale) * [5 years, 7 months ago](https://wordpress.org/support/topic/empty-backups/) * Hi, * I’ve got a problem with the plugin. When I start a backup everything goes smoothly, I even get a message that’s completed. However, when I try to restore it, I receive a message, that there is no such file (FTP folder is also empty). I’ve sent that files are being created successfully, however for some reason at the end they are emptied. I’ve tried with different PHP versions, but that wasn’t’ the case. * Here you can find a log: [https://pastebin.com/UbRRQ8AJ](https://pastebin.com/UbRRQ8AJ) * Best wishes, Kuba Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/) * (@bcrodua) * [5 years, 7 months ago](https://wordpress.org/support/topic/empty-backups/#post-13532166) * Hi, * thanks for sending the log. * I can’t seem to find any issues from the log that you sent. Can you please click the “rescan remote storage” link in the backup/restore tab to refresh the backup list. * Do you still see the backup that you are trying to restore? * Regards, Bryle * Thread Starter [bindebale](https://wordpress.org/support/users/bindebale/) * (@bindebale) * [5 years, 7 months ago](https://wordpress.org/support/topic/empty-backups/#post-13537975) * Backups are displayed, but still, I can’t download them or restore 🙁 Here you can find a video from the process: [https://drive.google.com/file/d/1tJ1HAQjOHQUwaLJy2FuwOyFMssK5jT5u/view?usp=sharing](https://drive.google.com/file/d/1tJ1HAQjOHQUwaLJy2FuwOyFMssK5jT5u/view?usp=sharing) And here is the log for this file: [https://pastebin.com/E9Prkq5d](https://pastebin.com/E9Prkq5d) * What’s more, this issue happened also on another site (changing backup location to Google Drive helped) * Best, Kuba * Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/) * (@bcrodua) * [5 years, 7 months ago](https://wordpress.org/support/topic/empty-backups/#post-13538835) * Hi, * Please can you change the file permission for the video file? I can’t seem to access. * Thanks, Bryle * Thread Starter [bindebale](https://wordpress.org/support/users/bindebale/) * (@bindebale) * [5 years, 7 months ago](https://wordpress.org/support/topic/empty-backups/#post-13539218) * Sorry, now it should be okay 🙂 * Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/) * (@bcrodua) * [5 years, 7 months ago](https://wordpress.org/support/topic/empty-backups/#post-13541547) * Hi, * Can you download a new copy of the backup and upload in the same tab by clicking the “Upload backup file” link. Then run a new restoration. * Do you still get the same issue if you do that? * Regards, Bryle * Thread Starter [bindebale](https://wordpress.org/support/users/bindebale/) * (@bindebale) * [5 years, 7 months ago](https://wordpress.org/support/topic/empty-backups/#post-13553003) * Hi, * I can’t download any copy, as there is an error “No such file” * Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/) * (@bcrodua) * [5 years, 7 months ago](https://wordpress.org/support/topic/empty-backups/#post-13555831) * Hi, * Apologies for the delay. * Just to confirm, if you check the file directly from your “wp-content/updraft” folder, is the file still present? * Regards, Bryle * Thread Starter [bindebale](https://wordpress.org/support/users/bindebale/) * (@bindebale) * [5 years, 7 months ago](https://wordpress.org/support/topic/empty-backups/#post-13556278) * It is present, but it has 0kb size (but during the process it has a normal size– it just somehow empties at the end of the backup) * Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/) * (@bcrodua) * [5 years, 7 months ago](https://wordpress.org/support/topic/empty-backups/#post-13561469) * Hi, * Please can you update to the latest version 1.16.31? See if you still continue to experience the same issue. * Best Wishes, Bryle * Thread Starter [bindebale](https://wordpress.org/support/users/bindebale/) * (@bindebale) * [5 years, 7 months ago](https://wordpress.org/support/topic/empty-backups/#post-13600846) * Hi, * I’ve updated to 1.16.33, but the problem still occurs 🙁 It happens on two sites, on different servers * Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/) * (@bcrodua) * [5 years, 6 months ago](https://wordpress.org/support/topic/empty-backups/#post-13659705) * Hi, * Apologies for the late reply. * Does the latest version 1.16.34 fixes the issue? * Regards, Bryle * Thread Starter [bindebale](https://wordpress.org/support/users/bindebale/) * (@bindebale) * [5 years, 6 months ago](https://wordpress.org/support/topic/empty-backups/#post-13697674) * Updated to 1.16.36 and unfortunately still nothing 🙁 * Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/) * (@bcrodua) * [5 years, 5 months ago](https://wordpress.org/support/topic/empty-backups/#post-13755364) * Hi, * Sorry for my late reply * Please check latest version 1.16.41. We’ve released a series of updates due to some bugs. * Thanks, Bryle Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Empty backups’ is closed to new replies. * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200) * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/) * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq) * [Support Threads](https://wordpress.org/support/plugin/updraftplus/) * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/) * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/) * 13 replies * 2 participants * Last reply from: [bcrodua](https://wordpress.org/support/users/bcrodua/) * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/empty-backups/#post-13755364) * Status: resolved