Empty content since last update!

  • Resolved onoufr

    (@onoufr)


    11 years, 3 months ago

    Even though I am a paying customer I post here since the paying customer support takes tooooo long to respond.

    Since the Feed-to-Post update yesterday I get empty contents in my posts. The plugin seems that it doesnt get the description tags of the rss feed. Tried the trimming options but nothing worked. It seems like it cannot get the content.

    Please provide solution ASAP since the site and the plugin are used professionally and everyday with empty posts I am losing traffic (lost 60%! yesterday) and I get emails from my advertisers saying that they want to take down their ads. Please debug your updates carefully and increase the support during post-update days. I have paid for a service not a product.

    https://ww.wp.xz.cn/plugins/wp-rss-aggregator/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jean

    (@jeangalea)

    11 years, 3 months ago

    Please contact us on [email protected], we reply within a few hours at max. Refer to this post please.

    Thread Starter onoufr

    (@onoufr)

    11 years, 3 months ago

    It’s been nearly 9 hours since I have this problem and submitted a premium support ticket. And every hour that goes by I am losing traffic and revenue. Are you aware of the problem with the empty content? is it a bug? Are you going to fix it soon?

    Plugin Author Mark Zahra

    (@markzahra)

    11 years, 3 months ago

    Hi,

    As I mentioned to you in the previous forum entry, this bug has since been fixed and the update released. We apologise for any inconvenience caused.

Viewing 3 replies - 1 through 3 (of 3 total)

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