Title: Empty credentials, please try again.
Last modified: December 13, 2017

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# Empty credentials, please try again.

 *  Resolved [heArt-coder](https://wordpress.org/support/users/heart-coder/)
 * (@heart-coder)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/empty-credentials-please-try-again/)
 * Having an error on “Bulk Optimizing” no matter what the options is.
 * “Empty credentials, please try again.”
 * Tryed deactivating all the other plugins.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fempty-credentials-please-try-again%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [WD Support](https://wordpress.org/support/users/wdsupport/)
 * (@wdsupport)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/empty-credentials-please-try-again/#post-9781496)
 * Hi,
 * Please note, that there has been a temporary issue that has already been fixed.
 * Please, accept our apologizes for inconvenience.
 * Could you please try again?
 * Thanks. Have a nice day.
    -  This reply was modified 8 years, 5 months ago by [WD Support](https://wordpress.org/support/users/wdsupport/).
 *  [tom284](https://wordpress.org/support/users/tom284/)
 * (@tom284)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/empty-credentials-please-try-again/#post-9805194)
 * I have the same issue on [http://happyrides.eu](http://happyrides.eu) – “Empty
   credentials, please try again.” Right after installation of your plugin. Could
   you please help me too?
    -  This reply was modified 8 years, 5 months ago by [tom284](https://wordpress.org/support/users/tom284/).
 *  [WD Support](https://wordpress.org/support/users/wdsupport/)
 * (@wdsupport)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/empty-credentials-please-try-again/#post-9805844)
 * Hi,
 * Please, make sure that you have the last version of the plugin. If you have the
   last version of the plugin, please contact us using [this form](https://web-dorado.com/support/contact-us.html)(
   select “I have a pre-sales question” and the form will appear).
 * Please, mention the URL of this forum topic in your message. We will provide 
   a solution as soon as possible and share it here as well.
 * Thanks. Have a nice day.
 *  [tom284](https://wordpress.org/support/users/tom284/)
 * (@tom284)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/empty-credentials-please-try-again/#post-9805901)
 * Hi, thank you! After downloading latest version directly from Webdorado the plugins
   work perfectly!
    Tomas
 *  [ad5inc](https://wordpress.org/support/users/ad5inc/)
 * (@ad5inc)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/empty-credentials-please-try-again/#post-10162995)
 * Hi! I’m having the same issue as [@heart-coder](https://wordpress.org/support/users/heart-coder/)(
   posted from 3 months ago) regarding the Empty credentials in Image Optimizer.
   What is the solution?
    Thanks!
 *  [WD Support](https://wordpress.org/support/users/wdsupport/)
 * (@wdsupport)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/empty-credentials-please-try-again/#post-10165286)
 * Hi,
 * In the case you use the last version of the plugin and still face the issue please
   contact our support team using the following email address: [support@web-dorado.com](https://wordpress.org/support/topic/empty-credentials-please-try-again/support@web-dorado.com?output_format=md)
 * Please, mention the URL of this forum topic in your message. We will provide 
   a solution as soon as possible and share it here as well.
 * Thanks. Have a nice day.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Empty credentials, please try again.’ is closed to new replies.

 * ![](https://ps.w.org/image-optimizer-wd/assets/icon-256x256.png?rev=2911205)
 * [Image Optimizer by 10web - Image Optimizer and Compression plugin](https://wordpress.org/plugins/image-optimizer-wd/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/image-optimizer-wd/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/image-optimizer-wd/)
 * [Active Topics](https://wordpress.org/support/plugin/image-optimizer-wd/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/image-optimizer-wd/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/image-optimizer-wd/reviews/)

 * 6 replies
 * 4 participants
 * Last reply from: [WD Support](https://wordpress.org/support/users/wdsupport/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/empty-credentials-please-try-again/#post-10165286)
 * Status: resolved