Title: Empty Error Message Emails
Last modified: August 24, 2016

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# Empty Error Message Emails

 *  Resolved [amq](https://wordpress.org/support/users/amqlit/)
 * (@amqlit)
 * [11 years ago](https://wordpress.org/support/topic/empty-error-message-emails/)
 * Everything is the latest version.
 * I am getting a lot of these empty error messages, and not sure what they mean:
 * DoExpressCheckoutPayment API call failed.
 * Error Code:
    Error Severity Code: Short Error Message: Detailed Error Message:
 * [https://wordpress.org/plugins/paypal-for-woocommerce/](https://wordpress.org/plugins/paypal-for-woocommerce/)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [11 years ago](https://wordpress.org/support/topic/empty-error-message-emails/#post-6097505)
 * That would mean that for some reason calls are happening that are getting a blank
   response back from PayPal. So it’s failing, which triggers the email, but there
   isn’t any error detail to provide in that email since no response came back.
 * Are you getting any successful orders at all or is everything failing?
 *  Thread Starter [amq](https://wordpress.org/support/users/amqlit/)
 * (@amqlit)
 * [11 years ago](https://wordpress.org/support/topic/empty-error-message-emails/#post-6097507)
 * Yes i am getting successful orders through here and there.
 * I get these emails every day, a few at a time for the past 3 months.
    But today
   i am getting alot, sometimes the order is a blank “Guest” which is the MSN bot’s
   ip. Other times, its an actual person with a name/email which is stuck in “pending”
   and the order never finishes.
 * Just today i got a whole bunch of them
    Sometimes they are from “wordpress@MYSITE.
   com” other times they are from “no-reply@MYSITE.com” <– my set email
 * The above error and this one alternates:
 * SetExpressCheckout API call failed.
 * Error Code:
    Error Severity Code: Short Error Message: Detailed Error Message:
 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [11 years ago](https://wordpress.org/support/topic/empty-error-message-emails/#post-6097509)
 * Yeah, I was going to mention that it could be crawlers hitting that script and
   triggering those which would result in empty messages. That shouldn’t be happening
   too much, though.
 * Do you have logging enabled in the plugin? Can you check the log file to see 
   if it’s showing any errors or empty results around the same times you’re getting
   these emails?
 *  Thread Starter [amq](https://wordpress.org/support/users/amqlit/)
 * (@amqlit)
 * [11 years ago](https://wordpress.org/support/topic/empty-error-message-emails/#post-6097512)
 * I have Enable logging /wc-logs/paypal_express.log ticked, but there is no file
   in that folder.
 * I just disabled and re-enabled it.
 *  Thread Starter [amq](https://wordpress.org/support/users/amqlit/)
 * (@amqlit)
 * [11 years ago](https://wordpress.org/support/topic/empty-error-message-emails/#post-6097520)
 * Just got 2 new error messages, check error log, the file still doesn’t exist.
 * I have /wc-logs @ 777 permissions so not sure why nothing is there
 *  Thread Starter [amq](https://wordpress.org/support/users/amqlit/)
 * (@amqlit)
 * [11 years ago](https://wordpress.org/support/topic/empty-error-message-emails/#post-6097533)
 * Got this one now:
 * DoExpressCheckoutPayment API call failed.
 * Error Code: 10419
    Error Severity Code: Error Short Error Message: Express Checkout
   PayerID is missing. Detailed Error Message: Express Checkout PayerID is missing.
 * No log file still
 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [11 years ago](https://wordpress.org/support/topic/empty-error-message-emails/#post-6097616)
 * WooCommerce moved the logs to /wp-content/uploads/wc-logs/. Check there and see
   if you find it.
 * Do you have any caching or CDN services set up in WP or on the server directly?
   It sounds like you could have a conflict going on with that sort of thing.
 * Please look into that sort of thing and let me know, and also that other location
   for the log files.
 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/empty-error-message-emails/#post-6097853)
 * I have not heard back from you on this, so I’m going to go ahead and close this
   thread. Let me know if you’re still having trouble, though.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Empty Error Message Emails’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/paypal-for-woocommerce_dce4f5.svg)
 * [PayPal for WooCommerce](https://wordpress.org/plugins/paypal-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/paypal-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/paypal-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/paypal-for-woocommerce/reviews/)

 * 8 replies
 * 2 participants
 * Last reply from: [angelleye](https://wordpress.org/support/users/angelleye/)
 * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/empty-error-message-emails/#post-6097853)
 * Status: resolved