Title: Empty Export Files Last modified: October 7, 2019 --- # Empty Export Files * Resolved [mtdimich](https://wordpress.org/support/users/mtdimich/) * (@mtdimich) * [6 years, 8 months ago](https://wordpress.org/support/topic/empty-export-files/) * Hello, I don’t know if this is after a latest update, but I have a couple school groups that I use this plugin for their sites, so after the summer I came back to create a report and now it downloads an empty file where there should definitely be records. I’ve double checked that I do have the proper filters selected. * I have the following version: Wordpress: WooCommerce 3.7.0 WooCommerce Simply Order Export 3.0.12 WooCommerce Simply Order Export Add-on: 3.5 * Have those been tested? Viewing 14 replies - 1 through 14 (of 14 total) * Plugin Author [Ankit Gade](https://wordpress.org/support/users/wpgurudev/) * (@wpgurudev) * [6 years, 8 months ago](https://wordpress.org/support/topic/empty-export-files/#post-12017855) * Hi, * Sorry for inconvenience. * Could you please do following for me? * 1. Go to WooCommerce > Settings > Order Export, select the fields you intend to export by checking those fields. * 2. Click Save Settings button at the bottom of the screen. * 3. Once those fields are saved, try to export for intended period. * Let me know if this helps. * Regards, * Thread Starter [mtdimich](https://wordpress.org/support/users/mtdimich/) * (@mtdimich) * [6 years, 7 months ago](https://wordpress.org/support/topic/empty-export-files/#post-12027663) * Hi there, Thanks for the response. What you described is the process I used. I’ve been exporting reports successfully for multiple years. This is new behavior this year. However, I followed the steps again with screenshots to show you what I’m seeing. * [checkboxes](http://farmingtonchoir.com/wp/wp-content/uploads/2019/10/Screen-Shot-2019-10-14-at-8.12.54-AM.png) * [date range](http://farmingtonchoir.com/wp/wp-content/uploads/2019/10/Screen-Shot-2019-10-14-at-8.13.02-AM.png) * [Blank Spreadsheet](http://farmingtonchoir.com/wp/wp-content/uploads/2019/10/Screen-Shot-2019-10-14-at-8.12.54-AM.png) * [Proof there are actual orders](http://farmingtonchoir.com/wp/wp-content/uploads/2019/10/Screen-Shot-2019-10-14-at-8.13.25-AM.png) * What do you think is next? * Plugin Author [Ankit Gade](https://wordpress.org/support/users/wpgurudev/) * (@wpgurudev) * [6 years, 7 months ago](https://wordpress.org/support/topic/empty-export-files/#post-12027677) * Hi, * Thanks for responding. * Plugin recently went some underlying changes which may need to re-save the settings. Could you please let me know if you re-saved the settings and tried exporting? If yes, do you have any development/staging site where I can test this issue? * Thread Starter [mtdimich](https://wordpress.org/support/users/mtdimich/) * (@mtdimich) * [6 years, 7 months ago](https://wordpress.org/support/topic/empty-export-files/#post-12052204) * Yes I did save the settings before exporting. * I don’t have a staging site at the moment, but i’ll create one and get in touch. * Plugin Author [Ankit Gade](https://wordpress.org/support/users/wpgurudev/) * (@wpgurudev) * [6 years, 7 months ago](https://wordpress.org/support/topic/empty-export-files/#post-12106342) * Please let me know if you have managed to create staging site so that I can assist you with the issue? * Thread Starter [mtdimich](https://wordpress.org/support/users/mtdimich/) * (@mtdimich) * [6 years, 7 months ago](https://wordpress.org/support/topic/empty-export-files/#post-12107461) * I will. Thank you for checking in. I just got really busy these past couple weeks. I will create one hopefully this weekend! * [martin916](https://wordpress.org/support/users/martin916/) * (@martin916) * [6 years, 6 months ago](https://wordpress.org/support/topic/empty-export-files/#post-12144951) * Hello Did this query have a resolution ? I have just completed a batch of plugin updates following the WordPress update and I am returning empty files also. I use Simply Order Export and the extra add on. I have saved changes on both the main and advanced tabs but still return files with just the header data. If you would like me to make a separate support request then please say so. Yours Martin * Plugin Author [Ankit Gade](https://wordpress.org/support/users/wpgurudev/) * (@wpgurudev) * [6 years, 6 months ago](https://wordpress.org/support/topic/empty-export-files/#post-12145164) * Hi Martin, * Could you please let me know the version of * – WooCommerce, – WooCommerce Simply Order Export – WooCommerce Simply Order Export Add-on * plugins you are using on your site? * Also, please go to WooCommerce > Status > System Status, click “Get System Report” and copy the report. * Please send me the report so that I can assist you further. * [martin916](https://wordpress.org/support/users/martin916/) * (@martin916) * [6 years, 6 months ago](https://wordpress.org/support/topic/empty-export-files/#post-12145293) * Thanks for such a swift response. * Woo 3.8.0 Simply OE 3.0.12 Add on 3.5 * System report * ` ### WordPress Environment ### * WordPress address (URL): [https://dorsetperennials.co.uk](https://dorsetperennials.co.uk) Site address (URL): 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See: How to create a child theme WooCommerce Support: ✔ * ### Templates ### * Overrides: Avada/woocommerce/cart/cart.php Avada/woocommerce/checkout/form-pay. php Avada/woocommerce/checkout/review-order.php Avada/woocommerce/checkout/thankyou. php Avada/woocommerce/loop/loop-start.php Avada/woocommerce/single-product/add- to-cart/variable.php Avada/woocommerce/single-product/short-description.php Avada/ woocommerce/single-product/tabs/additional-information.php Avada/woocommerce/ single-product/tabs/description.php * ### Action Scheduler ### * Complete: 7 Oldest: 2019-10-25 11:11:18 +0000 Newest: 2019-11-16 11:26:18 +0000 * Pending: 0 Oldest: – Newest: – * Canceled: 0 Oldest: – Newest: – * In-progress: 0 Oldest: – Newest: – * Failed: 0 Oldest: – Newest: – * Thank you Martin * Plugin Author [Ankit Gade](https://wordpress.org/support/users/wpgurudev/) * (@wpgurudev) * [6 years, 6 months ago](https://wordpress.org/support/topic/empty-export-files/#post-12149163) * Hi Martin, * Could you please update the add-on plugin to version 3.8 as this is the current version for the add-on plugin which undergone many of the changes under the hood and is compatible with Simply Order Export plugin’s latest version? * Please let me know if updating the add-on plugin resolves your issue. * Regards, Ankit G. * [martin916](https://wordpress.org/support/users/martin916/) * (@martin916) * [6 years, 6 months ago](https://wordpress.org/support/topic/empty-export-files/#post-12150199) * Hello Ankit * Thanks fo looking at this. Can you point me to where to download the updated add on as wordpress isn’t providing an update link. * best wishes Martin * Plugin Author [Ankit Gade](https://wordpress.org/support/users/wpgurudev/) * (@wpgurudev) * [6 years, 6 months ago](https://wordpress.org/support/topic/empty-export-files/#post-12150205) * Hi Martin, * Please refer this link: [https://github.com/ankitrox/WooCommerce-Simply-Order-Export-Add-on-Doc/wiki/6.-How-to-update-the-add-on-plugin](https://github.com/ankitrox/WooCommerce-Simply-Order-Export-Add-on-Doc/wiki/6.-How-to-update-the-add-on-plugin) * [martin916](https://wordpress.org/support/users/martin916/) * (@martin916) * [6 years, 6 months ago](https://wordpress.org/support/topic/empty-export-files/#post-12151139) * Ankit * Many thanks. I have now updated and the files are being created correctly. Thank you also for your brilliant plugin. We sell plants, each one of which needs an identifying label. I use the export file to import into my own label printing program, which then automatically generates the correct labels. * All the best Martin * Plugin Author [Ankit Gade](https://wordpress.org/support/users/wpgurudev/) * (@wpgurudev) * [6 years, 6 months ago](https://wordpress.org/support/topic/empty-export-files/#post-12153040) * Hi Martin, * I am glad to know that your issue has been resolved. * For any subsequent queries, feel free to open ticket in support forum. * I would also request you to find some time reviewing and rating this plugin here: [https://wordpress.org/support/plugin/woocommerce-simply-order-export/reviews/](https://wordpress.org/support/plugin/woocommerce-simply-order-export/reviews/) * Best regards, Ankit G. Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Empty Export Files’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-simply-order-export_339898. svg) * [WooCommerce Simply Order Export](https://wordpress.org/plugins/woocommerce-simply-order-export/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-simply-order-export/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-simply-order-export/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-simply-order-export/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-simply-order-export/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-simply-order-export/reviews/) ## Tags * [empty file](https://wordpress.org/support/topic-tag/empty-file/) * 14 replies * 2 participants * Last reply from: [Ankit Gade](https://wordpress.org/support/users/wpgurudev/) * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/empty-export-files/#post-12153040) * Status: resolved