Title: Empty feed Last modified: May 10, 2024 --- # Empty feed * Resolved [Walter Lopez](https://wordpress.org/support/users/lopwalj/) * (@lopwalj) * [2 years, 1 month ago](https://wordpress.org/support/topic/empty-feed-16/) * I am experiencing an issue where the XML file is empty. I see this issue reported [here](https://wordpress.org/support/topic/empty-xml-file-2/) and [here](https://wordpress.org/support/topic/xml-feed-is-empty/). * Narrowed it down to the **get_feed_products** method in the **FeedGenerator** class. The problem is that the **wc_get_products** function returns 0 products( an empty array), caused because the **parent_exclude** query argument is an empty array. * WordPress 6.5.3 WooCommerce 8.8.3Pinterest for WooCommerce 1.3.24 Viewing 7 replies - 1 through 7 (of 7 total) * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [2 years, 1 month ago](https://wordpress.org/support/topic/empty-feed-16/#post-17746456) * Hello [@lopwalj](https://wordpress.org/support/users/lopwalj/), * Thanks for reaching out. * I’m sorry to hear you are facing issues with your XML files. Can you please share with us a screenshot of your /wp-admin part of your site? * You will need to go to “Marketing > Pinterest” then send as a screenshot of the 3 tabs. Here’s how to make a screenshot: [https://wordpress.com/support/make-a-screenshot/](https://wordpress.com/support/make-a-screenshot/) * You can use a screenshot sharing software like [https://snipboard.io/](https://snipboard.io/) and paste the link here. * Thread Starter [Walter Lopez](https://wordpress.org/support/users/lopwalj/) * (@lopwalj) * [2 years, 1 month ago](https://wordpress.org/support/topic/empty-feed-16/#post-17747625) * Hello [@ckadenge](https://wordpress.org/support/users/ckadenge/), thanks for looking into this. * **Catalog tab (before query args change)**: [https://snipboard.io/iMF4QO.jpg](https://snipboard.io/iMF4QO.jpg) ** Settings tab**: [https://snipboard.io/ZR7LcV.jpg](https://snipboard.io/ZR7LcV.jpg)** Catalog tab (after query args change)**: [https://snipboard.io/Xh6a9W.jpg](https://snipboard.io/Xh6a9W.jpg) * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [2 years, 1 month ago](https://wordpress.org/support/topic/empty-feed-16/#post-17748039) * Hello [Walter Lopez](https://wordpress.org/support/users/lopwalj/) * Thanks for your reply. * To confirm, were you able to fix the issue by changing the query arguments of the **get_feed_products** method in the **FeedGenerator** class? * It would be helpful if you could share a screenshot of the changes you made. I will try to recreate this issue on my end. * Also, could you send me a copy of your site’s **System Status Report**? You can find it via WooCommerce > Status.Select Get system report and then Copy for support. * Once you’ve done that, you can paste the text in [https://gist.github.com](https://gist.github.com) After that, you can paste the Gist link here in your reply. * Looking forward to your response. 🙂 * Best regards. * Thread Starter [Walter Lopez](https://wordpress.org/support/users/lopwalj/) * (@lopwalj) * [2 years ago](https://wordpress.org/support/topic/empty-feed-16/#post-17774050) * Hello [@doublezed2](https://wordpress.org/support/users/doublezed2/), thanks for your reply. * Yes, I changed the query arguments of the **get_feed_products** method in the** FeedGenerator** class; specifically removed the **parent_exclude** argument which is an empty array returned by the **get_excluded_products_by_parent** method. You can find the screenshot of my change here: [https://snipboard.io/3Cd04P.jpg](https://snipboard.io/3Cd04P.jpg). * You can also find the **System Status Report** here: [https://pastebin.com/sRKDrdYn](https://pastebin.com/sRKDrdYn) * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [2 years ago](https://wordpress.org/support/topic/empty-feed-16/#post-17778326) * Hello [Walter Lopez](https://wordpress.org/support/users/lopwalj/) * Thank you for your reply. * I have reviewed your site’s SSR and noticed that there are a few plugins such as Rank Math, that might interfere with the default functionality of the Pinterest for WooCommerce plugin. * Just to make sure could you disable other plugins and then check if the issue occurs. If you are not comfortable with disabling plugins on the live site, I suggest using a Staging site. * Please let me know how it goes. 🙂 Appreciate your cooperation. * Best regards. * Thread Starter [Walter Lopez](https://wordpress.org/support/users/lopwalj/) * (@lopwalj) * [2 years ago](https://wordpress.org/support/topic/empty-feed-16/#post-17779118) * [@doublezed2](https://wordpress.org/support/users/doublezed2/) thanks for your reply. * I tested with the **Rank Math plugin** deactivated and the generated feed is empty. * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [2 years ago](https://wordpress.org/support/topic/empty-feed-16/#post-17781678) * Hello [Walter Lopez](https://wordpress.org/support/users/lopwalj/) * Thank you for your reply and for deactivating the Rank Math plugin. * It appears the problem is caused by a conflict with some other plugin. So to make sure, could you disable all other plugins except WooCommerce and Pinterest for WooCommerce? * This conflict test will allow us to pinpoint the issue and then find a solution for it. Appreciate your cooperation and I will look forward to your results. 🙂 * Best regards. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Empty feed’ is closed to new replies. * ![](https://ps.w.org/pinterest-for-woocommerce/assets/icon.svg?rev=2619817) * [Pinterest for WooCommerce](https://wordpress.org/plugins/pinterest-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/pinterest-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/pinterest-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/pinterest-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/pinterest-for-woocommerce/reviews/) * 7 replies * 3 participants * Last reply from: [Zee](https://wordpress.org/support/users/doublezed2/) * Last activity: [2 years ago](https://wordpress.org/support/topic/empty-feed-16/#post-17781678) * Status: resolved