Title: Empty log Last modified: February 25, 2025 --- # Empty log * Resolved [dartnf](https://wordpress.org/support/users/dartnf/) * (@dartnf) * [1 year, 3 months ago](https://wordpress.org/support/topic/empty-log/) * Good morning everyone, * In my installation the log is empty even if there is pagination the system show“ No matching records found”, and every new request is counted but not visibile. How can I solve this? * When try to delete everything the system get a message back “Error deleting logs”. * How can I solve? * Thanks * ![](https://i0.wp.com/france.promotion.nsk-dental.com/wp-content/uploads/sites/ 3/2025/02/test.png?ssl=1) Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [M Aqib Khan](https://wordpress.org/support/users/aqibkhan9/) * (@aqibkhan9) * [1 year, 3 months ago](https://wordpress.org/support/topic/empty-log/#post-18326867) * Hello [@dartnf](https://wordpress.org/support/users/dartnf/) , * We hope this message finds you well. * Thank you for reaching out to our Support team. To help us assist you effectively, could you please share any additional information, or even a screencast video demonstrating the problem, would be invaluable in helping us understand and resolve it for you. * Additionally, ensure that you have logging enabled, by navigating to Post SMTP Settings> Logging tab. Also, Delivery Mode is set to “Log Email & Send” in the Advanced tab. * We look forward to your response and the opportunity to assist further. * Warm regards, Support Team – WP Experts * Thread Starter [dartnf](https://wordpress.org/support/users/dartnf/) * (@dartnf) * [1 year, 3 months ago](https://wordpress.org/support/topic/empty-log/#post-18326893) * Hi, is all active as you indicated and I attached a screenshot on the previous message. * Thanks! * Plugin Support [M Aqib Khan](https://wordpress.org/support/users/aqibkhan9/) * (@aqibkhan9) * [1 year, 3 months ago](https://wordpress.org/support/topic/empty-log/#post-18327176) * Thank you so much for confirming. Could you please share Diagnostic Test Report from Post SMTP. * Thread Starter [dartnf](https://wordpress.org/support/users/dartnf/) * (@dartnf) * [1 year, 3 months ago](https://wordpress.org/support/topic/empty-log/#post-18327483) * Hi, where can I find or enable Diagnostic Test Report? * Plugin Support [M Aqib Khan](https://wordpress.org/support/users/aqibkhan9/) * (@aqibkhan9) * [1 year, 3 months ago](https://wordpress.org/support/topic/empty-log/#post-18327504) * To access the Diagnostic Test Report, simply navigate to the Post SMTP dashboard and find it under the Troubleshooting section on the right hand side. * Thread Starter [dartnf](https://wordpress.org/support/users/dartnf/) * (@dartnf) * [1 year, 3 months ago](https://wordpress.org/support/topic/empty-log/#post-18327510) * Thanks, here’s the report: * ```wp-block-code Mailer: postsmtpHostName: ****cURL Version: 7.55.1OpenSSL Version: OpenSSL/1.0.2kOS: Linux WEB01 4.14.72-73.55.amzn2.x86_64 #1 SMP Thu Sep 27 23:37:24 UTC 2018 x86_64PHP: Linux 7.4.33 ja_JP.UTF-8PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=YesWordPress: Multisite 5.9.10 en_US UTF-8WordPress Theme: YOOtheme NSK PromoWordPress Plugins: WPML Multilingual CMS, WPML SEO, Check & Log Email - Easy Email Testing & Mail logging, Chronopost Label Manager V. 2, Conditional Fields PRO, Contact Form 7 Multilingual, Contact Form 7, Cookie banner plugin for WordPress – Cookiebot CMP by Usercentrics, Disable Comments, Email Log, Flamingo, Generate PDF using Contact Form 7, Contact Form 7 Multi Step Pro, PixelYourSite PRO, PixelYourSite Super Pack, PublishPress Future, Post SMTP, Yoast SEO, WPML String Translation, Essentials YOOtheme ProWordPress wp_mail Owner: /var/www/vhosts/ger_promotion/promotion.nsk-dental.com/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.phpWordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args, CheckEmail\Core\Check_Email_Logger->log_email, EmailLog\Core\EmailLogger->log_email, CheckEmail\Core\Check_Email_From_Handler->override_valuesWordPress wp_mail_from Filter(s): CheckEmail\Core\Check_Email_From_Handler->set_wp_mail_fromWordPress wp_mail_from_name Filter(s): CheckEmail\Core\Check_Email_From_Handler->set_wp_mail_from_nameWordPress phpmailer_init Action(s): fix_phpmailer_messageid, wpcf7_phpmailer_initPostman: 3.1.2Postman Sender Domain (Envelope|Message): nsk.fr | nsk-dental.comPostman Prevent Message Sender Override (Email|Name): No | NoPostman Active Transport: Default (smtp:none:none://localhost:25)Postman Active Transport Status (Ready|Connected): No | YesPostman Deliveries (Success|Fail): 2047 | 0 ``` * Plugin Support [M Aqib Khan](https://wordpress.org/support/users/aqibkhan9/) * (@aqibkhan9) * [1 year, 2 months ago](https://wordpress.org/support/topic/empty-log/#post-18358425) * Hello [@dartnf](https://wordpress.org/support/users/dartnf/) * Thank you so much for sharing the requested information. It seems that your WordPress& PHP versions are outdated which is why you are facing these issues. Updating your WordPress & PHP version will resolve your issue. * I believe this questions your concern. If you face any trouble feel free to open a new thread with us. * Warm regards, Support Team – WP Experts Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Empty log’ is closed to new replies. * ![](https://ps.w.org/post-smtp/assets/icon-128x128.gif?rev=3209655) * [Post SMTP – Complete Email Deliverability and SMTP Solution with Email Logs, Alerts, Backup SMTP & Mobile App](https://wordpress.org/plugins/post-smtp/) * [Frequently Asked Questions](https://wordpress.org/plugins/post-smtp/#faq) * [Support Threads](https://wordpress.org/support/plugin/post-smtp/) * [Active Topics](https://wordpress.org/support/plugin/post-smtp/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/post-smtp/unresolved/) * [Reviews](https://wordpress.org/support/plugin/post-smtp/reviews/) * 7 replies * 2 participants * Last reply from: [M Aqib Khan](https://wordpress.org/support/users/aqibkhan9/) * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/empty-log/#post-18358425) * Status: resolved