Title: empty mails under Roundcube
Last modified: September 14, 2018

---

# empty mails under Roundcube

 *  [marties](https://wordpress.org/support/users/marties/)
 * (@marties)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/empty-mails-under-roundcube/)
 * i, the emails i receive and read under the webmail (roundcube, don’t know which
   version) of the french adsl provider Free ([https://webmail.free.fr/](https://webmail.free.fr/))
   seems to be empty, the subject is readable but the body seems empty; if i read
   the same email with Rainloop or Thunderbird it’s ok.
    Also posted on [github’s roundcube](https://github.com/roundcube/roundcubemail/issues/6448)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [marties](https://wordpress.org/support/users/marties/)
 * (@marties)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/empty-mails-under-roundcube/#post-10694968)
 * According to Aleksander Machniak the message has incorrect text/plain part
 * > As you can see the message has incorrect text/plain part. The link there will
   > not be handled properly, as no HTML is expected there. The HTML part is fine,
   > though. Anyway, it works on my Roundcube installation.
 *  [Wysija](https://wordpress.org/support/users/wysija/)
 * (@wysija)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/empty-mails-under-roundcube/#post-10707282)
 * Hi there [@marties](https://wordpress.org/support/users/marties/),
 * Can you confirm which MailPoet version you have installed, please? We can then
   try and replicate this.
 * Thanks!
 *  Thread Starter [marties](https://wordpress.org/support/users/marties/)
 * (@marties)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/empty-mails-under-roundcube/#post-10707303)
 * Hi,
    thanks for taking time i’m running the fresh new 3.10.1, just tested it 
   again and same empty body.
 *  [PSOJJG](https://wordpress.org/support/users/psojjg/)
 * (@psojjg)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/empty-mails-under-roundcube/#post-10722930)
 * I have the same problem (subject readable but content empty) with a user having
   a Free mail.
    Have you got an answer from MailPoet team ?
 *  Thread Starter [marties](https://wordpress.org/support/users/marties/)
 * (@marties)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/empty-mails-under-roundcube/#post-10723721)
 * hi,
    unfortunately no answers, no moves… i guess they’re working on it
 *  [SITEWEB44](https://wordpress.org/support/users/siteweb44/)
 * (@siteweb44)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/empty-mails-under-roundcube/#post-10908023)
 * I have the same problem (subject readable but content is empty) with a user having
   a mail from the french provider free.fr
    I’m using the last mailpoet3 sending
   with Mailpoet service Phil
    -  This reply was modified 7 years, 6 months ago by [SITEWEB44](https://wordpress.org/support/users/siteweb44/).
    -  This reply was modified 7 years, 6 months ago by [SITEWEB44](https://wordpress.org/support/users/siteweb44/).

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘empty mails under Roundcube’ is closed to new replies.

 * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564)
 * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailpoet/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailpoet/)
 * [Active Topics](https://wordpress.org/support/plugin/mailpoet/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailpoet/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailpoet/reviews/)

 * 6 replies
 * 4 participants
 * Last reply from: [SITEWEB44](https://wordpress.org/support/users/siteweb44/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/empty-mails-under-roundcube/#post-10908023)
 * Status: not resolved