Title: Empty Modal
Last modified: October 17, 2016

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# Empty Modal

 *  [awesomania](https://wordpress.org/support/users/awesomania/)
 * (@awesomania)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/empty-modal/)
 * I’m a first time user and think I’ve done everything necessary to configure the
   plugin, but when I try to insert a File Away shortcode into a page, nothing shows
   up in the modal window except for the close icon. What am I missing?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/)
 * (@thomstark)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/empty-modal/#post-8319358)
 * Please send screenshots of your table and the modal. Also send a screenshot of
   your javascript error console, if there are any errors in it before or after 
   opening the modal.
 * You can post the screenshots here or email them to fileaway.plugin at gmail dot
   com
 * Also include your shortcode.
 * Thanks.
 *  Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/)
 * (@thomstark)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/empty-modal/#post-8319403)
 * OK. So your shortcode generator modal is empty.
 * You have one or two other plugins that are creating javascript errors on the 
   page, which are preventing File Away’s javascript from loading. In your admin.
   min.js file, it is referencing something called “Bloodhound” that is not defined.
 * You have another javascript file called measureIt.js that is looking for a “create”
   property of an undefined object.
 * Try disabling the relevant plugins until those errors go away, to see if your
   File Away shortcode generator then works. If so, contact the authors of those
   plugins/theme to seek resolution. If not, let me know.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Empty Modal’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/file-away_e3e2e1.svg)
 * [File Away](https://wordpress.org/plugins/file-away/)
 * [Support Threads](https://wordpress.org/support/plugin/file-away/)
 * [Active Topics](https://wordpress.org/support/plugin/file-away/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/file-away/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/file-away/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [thomstark](https://wordpress.org/support/users/thomstark/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/empty-modal/#post-8319403)
 * Status: not resolved