Title: Empty notification email Last modified: November 13, 2024 --- # Empty notification email * Resolved [lupoitalico](https://wordpress.org/support/users/lupoitalico/) * (@lupoitalico) * [1 year, 7 months ago](https://wordpress.org/support/topic/empty-notification-email/) * Hi, on my website there are “WPForms Lite” and “WP Mail SMTP” working fine but confirmation email are empty. I can read the field’s names but not their values… something like * FIELDNAME1: {field_id=”1″} * FIELDNAME2: {field_id=”2″} * In the log I get this error: * ******************************** * Cached data: Invalid JSON * Array ( [class] => WPForms\Admin\Builder\TemplatesCache [request_url] => [https://wpforms.com/templates/api/get/](https://wpforms.com/templates/api/get/)[ code] => [headers] => Array ( ) [content_length] => 0 [body] => [json_result] => Invalid JSON [cache_file] => templates.json [remote_source] => [https://wpforms.com/templates/api/get/](https://wpforms.com/templates/api/get/)) * ******************************** * I tried to change the template to PLAIN TEXT but nothing happens... * What can I do? * Thank you. Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [Ralden Souza](https://wordpress.org/support/users/rsouzaam/) * (@rsouzaam) * [1 year, 6 months ago](https://wordpress.org/support/topic/empty-notification-email/#post-18136624) * Hi [@lupoitalico](https://wordpress.org/support/users/lupoitalico/), * Thanks for reaching out! * This is an unknown issue, so we’ll need more details to try reproducing it and provide further assistance. * When you get a chance, please share the details from **WPForms > Tools > System Info** ([screenshot](https://a.supportally.com/i/pYiTDC)). This information may help us better understand the issue you’re experiencing. * Thanks! * Thread Starter [lupoitalico](https://wordpress.org/support/users/lupoitalico/) * (@lupoitalico) * [1 year, 6 months ago](https://wordpress.org/support/topic/empty-notification-email/#post-18137577) * Hi, these are the infos: * ```wp-block-code ### Begin System Info ### ``` * — WPForms Info * Pro: Nov 12, 2024 at 10:11am (GMT) Lite: Oct 21, 2024 at 7:46am (GMT)Lite Connect: Backup is not enabled * — Site Info * Site URL: [https://www.delfinoinfissi.it](https://www.delfinoinfissi.it) Home URL: [https://www.delfinoinfissi.it](https://www.delfinoinfissi.it)Multisite: No * — WordPress Configuration * Version: 6.7 Language: it_ITUser Language: it_ITPermalink Structure: /%postname%/ Active Theme: ArcHub 1.2.7Show On Front: pagePage On Front: Homepage (#8149)Page For Posts: UnsetABSPATH: /home/nekdpfnk/public_html/Table Prefix: Length: 5 Status: AcceptableWP_DEBUG: DisabledWPFORMS_DEBUG: Not setMemory Limit: 40MRegistered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completedRevisions: Enabled * — WordPress Uploads/Constants * WP_CONTENT_DIR: /home/nekdpfnk/public_html/wp-content WP_CONTENT_URL: [https://www.delfinoinfissi.it/wp-content](https://www.delfinoinfissi.it/wp-content) UPLOADS: Not setwp_uploads_dir() path: /home/nekdpfnk/public_html/wp-content/ uploads/2024/11wp_uploads_dir() url: [https://www.delfinoinfissi.it/wp-content/uploads/2024/11](https://www.delfinoinfissi.it/wp-content/uploads/2024/11) wp_uploads_dir() basedir: /home/nekdpfnk/public_html/wp-content/uploadswp_uploads_dir() baseurl: [https://www.delfinoinfissi.it/wp-content/uploads](https://www.delfinoinfissi.it/wp-content/uploads) * — Must-Use Plugins * Elementor Safe Mode: 1.0.0 * — WordPress Active Plugins * Admin and Site Enhancements (ASE): 7.5.2 ArcHub Core: 1.2.7ArcHub Elementor Addons: 1.2.7ArcHub Portfolio: 1.0BIALTY – Bulk Image Alt Text (Alt tag, Alt Attribute) with Yoast SEO + WooCommerce: 2.0.2Contact Form 7: 6.0Elementor: 3.24.5 (needs update – 3.25.6)Elementor Pro: 3.24.4 (needs update – 3.25.3)Feed Them Social– Social Media Feeds, Video, and Photo Galleries: 4.3.2GDPR Cookie Compliance: 4.15.5Liquid GDPR Box: 1.0.2Rank Math SEO: 1.0.232Slider Revolution: 6.6.20SVG Support: 2.5.8Widget Options: 4.0.7WPForms Lite: 1.9.2.1WP Mail SMTP: 4.2.0 * — WordPress Inactive Plugins * Campi Moduli Italiani: 2.2.4 Classic Editor: 1.6.5Classic Widgets: 0.3Code Snippets: 3.6.5.1Content Aware Sidebars: 3.20Content Aware Sidebars Pro: 3.11.1Duplicate Page: 4.5.4Flow-Flow Lite: 4.7.5LiteSpeed Cache: 6.5.2 * — Webserver Configuration * PHP Version: 7.4.33 MySQL Version: 5.5.5Webserver Info: LiteSpeed * — PHP Configuration * Memory Limit: 512M Upload Max Size: 256MPost Max Size: 256MUpload Max Filesize: 256MTime Limit: 300Max Input Vars: 100000Display Errors: N/A * — PHP Extensions * cURL: Supported fsockopen: SupportedSOAP Client: InstalledSuhosin: Not Installed * — Session Configuration * Session: Disabled End System Info ### * ———————————- * Thank you! * Plugin Support [Ralden Souza](https://wordpress.org/support/users/rsouzaam/) * (@rsouzaam) * [1 year, 6 months ago](https://wordpress.org/support/topic/empty-notification-email/#post-18143094) * Hi [@lupoitalico](https://wordpress.org/support/users/lupoitalico/), * Thanks for the details! * I was able to reproduce the issue, and it appears the issue is caused by the quotation marks you’re using. For your reference, I created [this screencast](https://a.supportally.com/v/BGhd7y). * As shown in the screencast, I recommend using the smart tags from the **“Show Smart Tags”** feature to prevent issues. * I hope this helps! If you have any additional questions, please feel free to let me know. * Thread Starter [lupoitalico](https://wordpress.org/support/users/lupoitalico/) * (@lupoitalico) * [1 year, 6 months ago](https://wordpress.org/support/topic/empty-notification-email/#post-18143217) * Hi, thank you very much. I already did it, I tried all the cases (single fields and {all_fields}) without success but yesterday I found a plugin incompatibility( Campi Modulo Italiani). After deactivation it works fine. I’m sorry to have wasted time, I had read about the compatibility between this useful plugin and WPForms but it didn’t go well… Thank you very much for the support! Have a nice day! * Plugin Support [Ralden Souza](https://wordpress.org/support/users/rsouzaam/) * (@rsouzaam) * [1 year, 6 months ago](https://wordpress.org/support/topic/empty-notification-email/#post-18145292) * Hi [@lupoitalico](https://wordpress.org/support/users/lupoitalico/), * It’s great to hear you were able to identify the cause of the issue, and thanks for letting us know. * If you need any further assistance with WPForms Lite, don’t hesitate to reach out. We’re always here to help. * Thanks, and have a great day! Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Empty notification email’ is closed to new replies. * ![](https://ps.w.org/wpforms-lite/assets/icon.svg?rev=3254748) * [WPForms - Easy Form Builder for WordPress - Contact Forms, Payment Forms, Surveys, & More](https://wordpress.org/plugins/wpforms-lite/) * [Frequently Asked Questions](https://wordpress.org/plugins/wpforms-lite/#faq) * [Support Threads](https://wordpress.org/support/plugin/wpforms-lite/) * [Active Topics](https://wordpress.org/support/plugin/wpforms-lite/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wpforms-lite/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wpforms-lite/reviews/) * 5 replies * 2 participants * Last reply from: [Ralden Souza](https://wordpress.org/support/users/rsouzaam/) * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/empty-notification-email/#post-18145292) * Status: resolved