Title: Empty orders!
Last modified: August 31, 2016

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# Empty orders!

 *  Resolved [gielhier](https://wordpress.org/support/users/gielhier/)
 * (@gielhier)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/empty-orders/)
 * Hello,
    I’ve just installed WP E-commerce and everything is set. But I have the
   following problem:
 * When I place an order, it is saved as an empty order, with no products!
    Customer
   gets a confirmation e-mail, but with an empty list of ordered products. And when
   I look in the Sales dashboard, I see the order, but it says: 0 products. When
   I open the order, I see the customer information, but not any products he ordered.
 * How can I solve this?
    Please help!
 * [https://wordpress.org/plugins/wp-e-commerce/](https://wordpress.org/plugins/wp-e-commerce/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Mihai Joldis](https://wordpress.org/support/users/misulicus/)
 * (@misulicus)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/empty-orders/#post-7176407)
 * Can you look if you have an error log ?
 *  Thread Starter [gielhier](https://wordpress.org/support/users/gielhier/)
 * (@gielhier)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/empty-orders/#post-7176408)
 * Hello,
    thanks for the reply. Where can I find the error logs?
 *  [Mihai Joldis](https://wordpress.org/support/users/misulicus/)
 * (@misulicus)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/empty-orders/#post-7176413)
 * You probably might have one in the main directory where wp-config.php is or under
   wp-content/ if you have debug enabled in the wp-config file.
 * If not try asking your hosting provider.
 *  Thread Starter [gielhier](https://wordpress.org/support/users/gielhier/)
 * (@gielhier)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/empty-orders/#post-7176478)
 * Thank for the reply. I’ve checked my error log, but nothing about this error 
   is logged. I think because it isn’t a PHP-error.
    Placing an order goes well,
   the only problem is that the orders are empty and I can’t see which products 
   are ordered. Please see [http://imgur.com/ZrW2lwt](http://imgur.com/ZrW2lwt) 
   and [http://imgur.com/velaIP9](http://imgur.com/velaIP9)
 * Can you help me?
 *  [Mihai Joldis](https://wordpress.org/support/users/misulicus/)
 * (@misulicus)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/empty-orders/#post-7176503)
 * Shoot me an email at [mihai@wpecommerce.org](https://wordpress.org/support/topic/empty-orders/mihai@wpecommerce.org?output_format=md)
   for further debugging.
 *  [whitelamp](https://wordpress.org/support/users/whitelamp/)
 * (@whitelamp)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/empty-orders/#post-7176510)
 * Have a look at the fix here:
    [https://wordpress.org/support/topic/sagepay-error?replies=3](https://wordpress.org/support/topic/sagepay-error?replies=3)

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Empty orders!’ is closed to new replies.

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 * 6 replies
 * 3 participants
 * Last reply from: [whitelamp](https://wordpress.org/support/users/whitelamp/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/empty-orders/#post-7176510)
 * Status: resolved