Title: Empty shop – Cache
Last modified: December 24, 2025

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# Empty shop – Cache

 *  Resolved [mlcpro](https://wordpress.org/support/users/mlcpro/)
 * (@mlcpro)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/empty-shop-cache/)
 * I have exactly the same problem as in [this article](https://wordpress.org/support/topic/shop-catalog-disappearing-randomly/).
 * Absolutely all my WooCommerce stores are affected. Randomly, products on the “
   shop” page disappear. The problem is solved by clearing the cache on the hosting
   side, but the downside is that I have to do this every day.
 * It’s a real problem : if a customer visits the store and doesn’t see any products,
   I risk losing a sale.
 * I’ve even seen this problem on other WooCommerce stores that aren’t mine. I’ve
   disabled and deleted all caching plugins, and I’ve also disabled the cache on
   the hosting side, but nothing works.
 * I’m desperate.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fempty-shop-cache%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 11 replies - 1 through 11 (of 11 total)

 *  [LovingBro (woo-hc)](https://wordpress.org/support/users/lovingbro/)
 * (@lovingbro)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/empty-shop-cache/#post-18766717)
 * Hi [@mlcpro](https://wordpress.org/support/users/mlcpro/),
 * I can see how disruptive this is, especially when products randomly disappear
   from the shop page and clearing the host cache is the only short term workaround.
   That kind of behavior can directly impact sales, so it makes sense that this 
   feels urgent and frustrating, and I want to help you get to the bottom of it.
 * When the shop page appears empty but products still exist in the admin, this 
   is very often tied to cached queries or stale WooCommerce lookup tables rather
   than the products themselves being deleted. Even when caching plugins are removed,
   server level caching or object caching can still serve outdated results.
 * A few things that are worth checking carefully;
   First, confirm whether your host
   is running object caching such as Redis or Memcached. If so, WooCommerce pages
   like the shop, product category pages, and any URLs using product queries should
   be excluded from caching. Many hosts enable this automatically, and it can still
   affect WooCommerce even when page cache is disabled.
 * Second, try regenerating WooCommerce product lookup tables. These tables power
   the shop and catalog queries, and if they get out of sync the shop can appear
   empty. You can do this by going to WooCommerce, Status, Tools, and running the
   tools to regenerate product lookup tables and clear WooCommerce transients. More
   details here: [https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/tools/#product-lookup-tables](https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/tools/#product-lookup-tables)
 * Third, check whether WP Cron is running reliably on your sites. If cron jobs 
   are blocked or delayed by the host, WooCommerce background tasks that rebuild
   caches and lookup tables may never complete. Your host can usually confirm this
   quickly.
 * Finally, since this is affecting multiple stores, I would strongly recommend 
   opening a ticket with your hosting provider and asking them specifically about
   WooCommerce compatibility, object caching, and whether any aggressive cache rules
   are applied to product archive queries.
 * If you are able to share your WooCommerce system status report, that would help
   confirm whether object cache or cron issues are showing up. You can paste it 
   using [https://pastebin.com](https://pastebin.com) and share the link here.
 * Let’s see how it goes, and we will keep working through this with you.
 *  Thread Starter [mlcpro](https://wordpress.org/support/users/mlcpro/)
 * (@mlcpro)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/empty-shop-cache/#post-18766754)
 * Thank you for your prompt reply.
 * 1: Regarding the first point, the hosting provider confirmed that they had not
   enabled the default object cache.
 * 2: I regenerated the lookup tables, but I saw no improvement.
 * Here is the [system report](https://pastebin.com/dvxmyhkk) for the store in question
 *  [Moses M. (woo-hc)](https://wordpress.org/support/users/mosesmedh/)
 * (@mosesmedh)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/empty-shop-cache/#post-18766828)
 * Thank you for getting back [@mlcpro](https://wordpress.org/support/users/mlcpro/),
 * I’ve encountered a similar issue a few months ago, and after reviewing your system
   status report, it seems to support my suspicion. At the time, the affected site
   was also hosted with either Hostinger or HostGator. I can’t recall exactly which
   one.
 * Could you please confirm whether all the websites you mentioned that are experiencing
   this issue are hosted with Hostinger or HostGator?
 * On your own site, please also temporarily disable the following plugins and monitor
   the issue again for a while:
    - Hostinger AI by Hostinger, version 3.0.20
    - Hostinger Tools by Hostinger, version 3.0.56
 * When you reply, please go to WooCommerce > Status > Logs, check for any fatal
   error logs, open them, and share their contents using pastebin.com.
 *  Thread Starter [mlcpro](https://wordpress.org/support/users/mlcpro/)
 * (@mlcpro)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/empty-shop-cache/#post-18766834)
 * Hi [@mosesmedh](https://wordpress.org/support/users/mosesmedh/),
 * Yes, I can confirm that all sites are hosted with Hostinger. I’ve deactivated
   the requested extensions, but the problem persists. I’ll clear the cache as usual
   and wait to see if it reappears.
 * I don’t have a “status” tab in the WooCommerce section.
 *  [Moses M. (woo-hc)](https://wordpress.org/support/users/mosesmedh/)
 * (@mosesmedh)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/empty-shop-cache/#post-18766875)
 * Thank you for the clarification [@mlcpro](https://wordpress.org/support/users/mlcpro/),
 * I believe this issue might be related to Hostinger, as the previous cases I’ve
   seen all appear to involve Hostinger or Hostigator.
 * You can go ahead and clear the cache, then continue monitoring the situation 
   with those plugins disabled.
 * Could you provide a screenshot of what appears in your menus when you hover over
   WooCommerce? You can use snipboard.io to share the screenshot.
 *  Thread Starter [mlcpro](https://wordpress.org/support/users/mlcpro/)
 * (@mlcpro)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/empty-shop-cache/#post-18767229)
 * Hi [@mosesmedh](https://wordpress.org/support/users/mosesmedh/),
 * Yes of course, [here](https://snipboard.io/KaHshC.jpg)
 *  [LovingBro (woo-hc)](https://wordpress.org/support/users/lovingbro/)
 * (@lovingbro)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/empty-shop-cache/#post-18767235)
 * Hi [@mlcpro](https://wordpress.org/support/users/mlcpro/),
 * Thank you for sharing the screenshot, this helps confirm what you are seeing 
   in your WooCommerce menu and gives us a clear path for the next step so we can
   continue narrowing this down together.
 * To get the logs, please follow the same path you used earlier when you shared
   the system status report. In your WordPress dashboard, go to WooCommerce, then
   click on État. Once the État page loads, you should see additional tabs or menu
   items at the top of that screen. Click on the third option called Logs. On the
   Logs page, look through the list for any fatal error logs, especially recent 
   ones that line up with the times the shop page appears empty.
 * When you find a relevant log, open it, copy its contents, and share it with us
   using [https://pastebin.com](https://pastebin.com/), then post the pastebin link
   here. This will allow us to see if there are underlying errors causing the catalog
   to intermittently disappear.
 * Once you share the logs, we can review them and advise on the most appropriate
   next steps.
 *  Thread Starter [mlcpro](https://wordpress.org/support/users/mlcpro/)
 * (@mlcpro)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/empty-shop-cache/#post-18767394)
 * The bug has just reappeared, even with Hostinger plugins disabled.
 *  [Moses M. (woo-hc)](https://wordpress.org/support/users/mosesmedh/)
 * (@mosesmedh)
 * [5 months, 1 week ago](https://wordpress.org/support/topic/empty-shop-cache/#post-18767941)
 * Thank you for the update [@mlcpro](https://wordpress.org/support/users/mlcpro/),
 * To help us better understand your setup, please share the fatal error log as 
   previously requested by my colleague.
 * > To get the logs, please follow the same path you used earlier when you 
   > shared
   > the system status report. In your WordPress dashboard, go to WooCommerce, then
   > click on État. Once the État page loads, you should see additional tabs or 
   > menu items at the top of that screen. Click on the third option called Logs.
   > On the Logs page, look through the list for any fatal error logs, especially
   > recent ones that line up with the times the shop page appears empty.
 * If language is making things a bit difficult, you can change your profile language
   to English for easier navigation. To do this, go to **Users > Profile** and select
   English as your preferred language. Once updated, you’ll be able to follow the
   instructions more easily, such as navigating to **WooCommerce > Status > Logs**.
 *  Thread Starter [mlcpro](https://wordpress.org/support/users/mlcpro/)
 * (@mlcpro)
 * [5 months ago](https://wordpress.org/support/topic/empty-shop-cache/#post-18778958)
 * Hello,
   You were right [@mosesmedh](https://wordpress.org/support/users/mosesmedh/),
   I’m pleased to announce that I’ve officially resolved my problem. How?
 * I changed hosted.
 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [5 months ago](https://wordpress.org/support/topic/empty-shop-cache/#post-18778998)
 * Hi there!
 * That’s great news!
 * Thanks for the update, and I’m glad to hear the issue is now resolved. Great 
   to hear everything’s working perfectly now! Your feedback helps us improve and
   reach more users. If you have a moment, we’d be incredibly grateful if you could
   share your experience by leaving a review here:[https://wordpress.org/support/plugin/woocommerce/reviews/#new-post](https://wordpress.org/support/plugin/woocommerce/reviews/#new-post)

Viewing 11 replies - 1 through 11 (of 11 total)

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## Tags

 * [cache](https://wordpress.org/support/topic-tag/cache/)
 * [empty](https://wordpress.org/support/topic-tag/empty/)

 * 11 replies
 * 4 participants
 * Last reply from: [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * Last activity: [5 months ago](https://wordpress.org/support/topic/empty-shop-cache/#post-18778998)
 * Status: resolved