Title: Empty Term Error when adding a new category
Last modified: May 16, 2024

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# Empty Term Error when adding a new category

 *  Resolved [kingofwebdev](https://wordpress.org/support/users/kingofwebdev/)
 * (@kingofwebdev)
 * [2 years ago](https://wordpress.org/support/topic/empty-term-error-when-adding-a-new-category/)
 * Hi 
   I have contacted woocommerce via a ticket and they have been pretty useless.
   They have pointed me here as they clearly did not want to help.I am using the
   free woocommerce plugin.When i try to add a new category to my store i get an“
   empty term” error.I have made sure all fields are filled. Have updated wordpress
   and all plugins. I have disabled all plugins incase of conflict and nothing works.
 * ![](https://wordpress.org/a1797f28-fdae-4843-bf47-aa34c234dd67)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Afzal (woo-hc)](https://wordpress.org/support/users/afzalpansuvi/)
 * (@afzalpansuvi)
 * [2 years ago](https://wordpress.org/support/topic/empty-term-error-when-adding-a-new-category/#post-17767330)
 * Hi [@kingofwebdev](https://wordpress.org/support/users/kingofwebdev/),
 * I understand you’re experiencing issues with adding a new category. Since you’re
   using the free version of WooCommerce, our forum is the best place to get assistance.
   However, if you have a paid license, you can contact our team directly for more
   personalized support
 * To help you better, could you please provide a **screenshot of the error message**
   you’re seeing? This will give us a clearer picture of what might be going wrong.
   In the meantime, try switching to a default theme like **Twenty Twenty-One** 
   to check for theme conflicts, and use **WooCommerce > Status > Tools > ‘Clear
   Transients’** to check for database issues.
 * Looking forward to your response so we can get this sorted out for you.
 *  Thread Starter [kingofwebdev](https://wordpress.org/support/users/kingofwebdev/)
 * (@kingofwebdev)
 * [2 years ago](https://wordpress.org/support/topic/empty-term-error-when-adding-a-new-category/#post-17767365)
 * [@afzalpansuvi](https://wordpress.org/support/users/afzalpansuvi/) I’ve already
   done all this via the woocommerce website support page and was told to come here
   as they were not interested in helping.
 * Screenshot below.
 * ![](https://i0.wp.com/www.sunnysideskinclinic.co.uk/wp-content/uploads/2024/05/
   Screenshot-2024-05-20-at-11.19.21.png?ssl=1)
 * Clearing **WooCommerce transients** made no difference and showed no error. Showed
   success message.
 * Same with changing the theme.
    -  This reply was modified 2 years ago by [kingofwebdev](https://wordpress.org/support/users/kingofwebdev/).
    -  This reply was modified 2 years ago by [kingofwebdev](https://wordpress.org/support/users/kingofwebdev/).
 *  Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * (@shameemreza)
 * [2 years ago](https://wordpress.org/support/topic/empty-term-error-when-adding-a-new-category/#post-17769907)
 * Hi [@kingofwebdev](https://wordpress.org/support/users/kingofwebdev/)
 * This kind of problem is usually caused by a conflict with your theme or with 
   another plugin. The best way to determine this is to:
    - Temporarily switch your theme to Storefront or Twenty Twenty-Four
    - Disable all plugins except for WooCommerce
    - Repeat the action that is causing the problem
 * If you’re not seeing the same problem after completing the conflict test, then
   you know the problem was with the plugins and/or theme you deactivated. To figure
   out which plugin is causing the problem, reactivate your other plugins one by
   one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://woocommerce.com/document/how-to-test-for-conflicts/)
 * Additionally, please can you share a copy of the following:
    - **System Status Report:** Navigate to **WooCommerce → Status**. Select **Get
      System Report** and then **Download for Support**.
    - **Fatal Error log:** Share a copy of any fatal error log found under **WooCommerce
      → Status → Logs**.
 * You could copy and paste your reply or share it via [Mozilla Community Pastebin](https://paste.mozilla.org/)
   and share the link here. This will help us investigate further and provide you
   with a more accurate solution.
 * I hope that helps! Let me know once you have done a conflict test!

Viewing 3 replies - 1 through 3 (of 3 total)

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## Tags

 * [woocommerce categories](https://wordpress.org/support/topic-tag/woocommerce-categories/)
 * [woocommerce plugin](https://wordpress.org/support/topic-tag/woocommerce-plugin/)

 * 3 replies
 * 3 participants
 * Last reply from: [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/empty-term-error-when-adding-a-new-category/#post-17769907)
 * Status: resolved