Title: Empty tracking information section in processing emails
Last modified: May 11, 2020

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# Empty tracking information section in processing emails

 *  Resolved [pydun](https://wordpress.org/support/users/pydun/)
 * (@pydun)
 * [6 years ago](https://wordpress.org/support/topic/empty-tracking-information-section-in-processing-emails/)
 * Hi,
 * I noticed that the plugin adds a tracking information sections in the woocommerce
   emails, which is great. However, I also noticed that it adds this section in 
   emails from order status other than “completed”, for example, “processing”, which
   is confusing to our customers, and they thought that we have shipped the products
   while we didn’t. So is there any way to remove this section?
 * Here’s a sreenshot of one of these emails.
 * [https://ibb.co/25drzqh](https://ibb.co/25drzqh)
 * Regards,
    Gary Zhang

Viewing 1 replies (of 1 total)

 *  Plugin Author [17track](https://wordpress.org/support/users/17track/)
 * (@17track)
 * [6 years ago](https://wordpress.org/support/topic/empty-tracking-information-section-in-processing-emails/#post-12812546)
 * Hi,
 * Thanks for your feedback！
 * We have optimized the display problem.

Viewing 1 replies (of 1 total)

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 * 1 reply
 * 2 participants
 * Last reply from: [17track](https://wordpress.org/support/users/17track/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/empty-tracking-information-section-in-processing-emails/#post-12812546)
 * Status: resolved