Title: Empty XML File
Last modified: March 1, 2024

---

# Empty XML File

 *  Resolved [Rich Holmes](https://wordpress.org/support/users/reholmes27/)
 * (@reholmes27)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/empty-xml-file-2/)
 * I am experiencing an issue where the XML file is empty and therefore not being
   sent to Pinterest. I have tried deleting the plugin and connection and starting
   again but it’s still occurring.
 * The system status can be found at the link below.
 * Thanks
 * Rich
 * [https://pastebin.com/F9yVPwxJ](https://pastebin.com/F9yVPwxJ)

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Support [Brad P. a11n](https://wordpress.org/support/users/snaacks/)
 * (@snaacks)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/empty-xml-file-2/#post-17473202)
 * Hi [@reholmes27](https://wordpress.org/support/users/reholmes27/),
 * Thanks for reaching out and sorry to see you’re experiencing an issue with Pinterest
   for WooCommerce, I’d like to get a few more details to help us look into what
   may be going wrong.
 * First, can you tell us at what point you encounter the error and where you see
   that the XML file is empty?
 * Second, if you’re seeing an error message around this can you please share the
   error text (or a screenshot of the error message)?
 * Finally, can you please head to **Marketing** > **Pinterest** and send us a screenshot
   of the three tabs and their current configuration?
 * Thank you!
 *  Thread Starter [Rich Holmes](https://wordpress.org/support/users/reholmes27/)
 * (@reholmes27)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/empty-xml-file-2/#post-17473452)
 * I can see the file is empty as it shows that 0 products have been included in
   the feed but also by checking the file via FTP.
 * I’ve attached various screenshots for you.
 * Thanks
 * ![](https://i0.wp.com/ampersandstudio.uk/pinterest-catalog.png?ssl=1)
 * ![](https://i0.wp.com/ampersandstudio.uk/pinterest-connection.png?ssl=1)
 * ![](https://i0.wp.com/ampersandstudio.uk/pinterest-settings-1.png?ssl=1)
 * ![](https://i0.wp.com/ampersandstudio.uk/pinterest-settings-2.png?ssl=1)
 *  Plugin Support [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/)
 * (@chrism245)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/empty-xml-file-2/#post-17483119)
 * Hello there,
 * Please enable the debug mode and check again if any error logs are being saved
   there that can help check this further.
 * See this screenshot: [https://d.pr/i/o9guRd](https://d.pr/i/o9guRd)
   [](https://d.pr/i/o9guRd)
 *  Thread Starter [Rich Holmes](https://wordpress.org/support/users/reholmes27/)
 * (@reholmes27)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/empty-xml-file-2/#post-17484400)
 * I’ve enabled debug mode and reconnected but the XML file is still empty. Where
   can I find the debug log?
 *  Plugin Support [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/)
 * (@chrism245)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/empty-xml-file-2/#post-17485186)
 * You can find logs by going to WP Admin → WooCommerce → Status → Logs. Search 
   for any Pinterest log. Let us know and share if you find any related logs to 
   Pinterest.
 *  Thread Starter [Rich Holmes](https://wordpress.org/support/users/reholmes27/)
 * (@reholmes27)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/empty-xml-file-2/#post-17489798)
 * Hi Chris
 * The logs don’t reveal any errors, as such but the feed generation file just has
   a lot of these lines:
 * Feed batch generated. Wrote 0 products to the feed file.
 * So it’s just not writing any products, for some reason?
 * Rich
 *  Plugin Support [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/)
 * (@chrism245)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/empty-xml-file-2/#post-17491180)
 * Hi there,
 * Could you share a copy of your site’s System Status Report with us?
   You’ll find
   it at the top of the page under **WooCommerce > Status > Get system report > 
   Download for support (after you scroll down a bit)**. Once you have the System
   Status Report file, please attach it to your reply.
 * Can you attempt to have WooCommerce and the Pinterest plugin enabled only and
   check if the sync is performed following these steps?
 * Products not syncing: [https://woo.com/document/pinterest-for-woocommerce/#section-20](https://woo.com/document/pinterest-for-woocommerce/#section-20)
 *  Thread Starter [Rich Holmes](https://wordpress.org/support/users/reholmes27/)
 * (@reholmes27)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/empty-xml-file-2/#post-17506462)
 *     ```wp-block-code
       `
       ### WordPress Environment ###
   
       WordPress address (URL): https://www.mistersmith.co.uk
       Site address (URL): https://www.mistersmith.co.uk
       WC Version: 8.6.1
       REST API Version: ✔ 8.6.1
       WC Blocks Version: ✔ 11.8.0-dev
       Action Scheduler Version: ✔ 3.7.2
       Log Directory Writable: ✔
       WP Version: 6.4.3
       WP Multisite: –
       WP Memory Limit: 4 GB
       WP Debug Mode: –
       WP Cron: –
       Language: en_GB
       External object cache: ✔
   
       ### Server Environment ###
   
       Server Info: LiteSpeed
       PHP Version: 8.2.16
       PHP Post Max Size: 512 MB
       PHP Time Limit: 30
       PHP Max Input Vars: 10000
       cURL Version: 7.81.0
       OpenSSL/3.0.2
   
       SUHOSIN Installed: –
       MySQL Version: 10.11.7-MariaDB-1:10.11.7+maria~ubu2204
       Max Upload Size: 512 MB
       Default Timezone is UTC: ✔
       fsockopen/cURL: ✔
       SoapClient: ✔
       DOMDocument: ✔
       GZip: ✔
       Multibyte String: ✔
       Remote Post: ✔
       Remote Get: ✔
   
       ### Database ###
   
       WC Database Version: 8.6.1
       WC Database Prefix: ms_
       Total Database Size: 4592.79MB
       Database Data Size: 2593.21MB
       Database Index Size: 1999.58MB
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       ms_spro_slow_query_log: Data: 16.52MB + Index: 0.00MB + Engine InnoDB
       ms_swpext_metrics_clicks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       ms_swpext_metrics_ids: Data: 1.52MB + Index: 0.61MB + Engine InnoDB
       ms_swpext_metrics_meta: Data: 1.52MB + Index: 0.66MB + Engine InnoDB
       ms_swpext_metrics_queries: Data: 0.27MB + Index: 0.22MB + Engine InnoDB
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       ms_term_relationships: Data: 19.56MB + Index: 31.09MB + Engine InnoDB
       ms_term_taxonomy: Data: 1.52MB + Index: 2.31MB + Engine InnoDB
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       ms_users: Data: 0.52MB + Index: 0.47MB + Engine InnoDB
       ms_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       ms_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       ms_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       ms_wc_customer_lookup: Data: 0.44MB + Index: 0.25MB + Engine InnoDB
       ms_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       ms_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
       ms_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       ms_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
       ms_wc_order_coupon_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
       ms_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
       ms_wc_order_product_lookup: Data: 1.52MB + Index: 0.75MB + Engine InnoDB
       ms_wc_order_stats: Data: 0.45MB + Index: 0.33MB + Engine InnoDB
       ms_wc_order_tax_lookup: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
       ms_wc_product_attributes_lookup: Data: 0.22MB + Index: 0.16MB + Engine InnoDB
       ms_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       ms_wc_product_meta_lookup: Data: 3.52MB + Index: 11.61MB + Engine InnoDB
       ms_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       ms_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       ms_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       ms_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       ms_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       ms_wpvivid_files_opt_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
       ms_wpvivid_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
       ms_wpvivid_scan_result: Data: 20.55MB + Index: 0.00MB + Engine InnoDB
       ms_wpvivid_unused_uploads_files: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
       ms_yith_wcan_filter_sessions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
   
       ### Post Type Counts ###
   
       _pods_field: 2
       _pods_group: 2
       _pods_pod: 2
       attachment: 40116
       bsf_custom_fonts: 8
       custom_css: 1
       customize_changeset: 1
       fl-builder-template: 21
       fl-theme-layout: 13
       itsec-dash-card: 9
       itsec-dashboard: 1
       nav_menu_item: 39
       oembed_cache: 4
       page: 34
       post: 51
       product: 4240
       product_variation: 14174
       product-feed: 3
       revision: 1441
       shop_coupon: 6
       shop_order: 3711
       shop_order_refund: 373
       vgse_editors: 1
       wp_global_styles: 3
       wp_navigation: 1
       yith_wcan_preset: 4
   
       ### Security ###
   
       Secure connection (HTTPS): ✔
       Hide errors from visitors: ✔
   
       ### Active Plugins (53) ###
   
       FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.71
       Add Customer for WooCommerce: by Dan's Art – 1.8.0
       Astra Pro: by Brainstorm Force – 4.6.4
       Astra Bulk Edit: by Brainstorm Force – 1.2.9
       Astra Widgets: by Brainstorm Force – 1.2.12
       Beaver Builder Plugin (Standard Version): by The Beaver Builder Team – 2.8.0.4
       Beaver Themer: by The Beaver Builder Team – 1.4.9.2
       PowerPack for Beaver Builder: by IdeaBox Creations – 2.35.1
       Product Feed Manager for WooCommerce PRO: by RexTheme – 6.4.10
       Product Feed Manager for WooCommerce: by RexTheme – 7.3.28
       WP Sheet Editor - Taxonomy Terms Pro: by WP Sheet Editor – 1.7.12-beta.1
       WP Sheet Editor - Editable Frontend Tables (Premium): by WP Sheet Editor – 2.4.33
       WP Sheet Editor - Users (Premium): by WP Sheet Editor – 1.5.31
       Custom Fonts: by Brainstorm Force – 2.1.3
       Custom Adobe Fonts (Typekit): by Brainstorm Force – 1.0.18
       Flux Checkout: by Iconic – 2.9.1
       Font Awesome: by Font Awesome – 4.4.0
       Site Kit by Google: by Google – 1.122.0
       Solid Security Pro: by SolidWP – 8.4.0
       Jetpack: by Automattic – 13.2.1
       LiteSpeed Cache: by LiteSpeed Technologies – 6.1
       MainWP Child: by MainWP – 5.0
       Mister Smith Specific: by Richard Holmes – 1.3.2
       Smart Slider 3 Pro: by Nextend – 3.5.1.22
       Pinterest for WooCommerce: by WooCommerce – 1.3.23
       PixelYourSite: by PixelYourSite – 9.5.2
       Payment Plugins for PayPal WooCommerce: by Payment Plugins
       support@paymentplugins.com – 1.0.45
   
       Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6
       Scalability Pro: by Dave Hilditch – 5.44
       SearchWP Metrics: by SearchWP – 1.4.3
       SearchWP WooCommerce Integration: by SearchWP – 1.3.11
       SearchWP: by SearchWP – 4.3.13
       Rank Math SEO: by Rank Math – 1.0.214
       WooCommerce Show Single Variations by Iconic: by Iconic – 1.11.1
       WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.27
       Preview E-mails for WooCommerce: by Digamber Pradhan – 2.2.2
       WP Sheet Editor - WooCommerce Products (Premium): by WP Sheet Editor – 1.8.10-beta.1
       Google Analytics for WooCommerce: by WooCommerce – 2.0.3
       WooCommerce Measurement Price Calculator: by SkyVerge – 3.23.1
       WooPayments: by Automattic – 7.3.0
       WooCommerce Product Sample: by Barn2 Plugins – 1.0.14
       WooCommerce Product Variations Swatches Premium: by VillaTheme – 1.1.1
       WooCommerce: by Automattic – 8.6.1
       WooPack for Beaver Builder: by Team IdeaBox - Beaver Addons – 1.5.5.1
       WP Crontrol: by John Blackbourn & contributors – 1.16.1
       WP Sheet Editor - CMB2: by WP Sheet Editor – 1.0.1
       WP Sheet Editor - IconicWP's Show Single Variations: by WP Sheet Editor – 1.1.0
       WP Sheet Editor - Pods: by WP Sheet Editor – 1.0.2
       WP Sheet Editor - Troubleshooting: by WP Sheet Editor – 1.1.0
       Widget Disable: by required – 3.0.0
       WPvivid Plugins Pro: by wpvivid.com – 2.2.23
       WPvivid Imgoptim Free: by WPvivid Team – 0.9.20
       YITH WooCommerce Ajax Product Filter Premium: by YITH – 4.31.0
   
       ### Inactive Plugins (6) ###
   
       Health Check & Troubleshooting: by The WordPress.org community – 1.7.0
       Pods - Custom Content Types and Fields: by Pods Framework Team – 3.1.4
       Query Monitor: by John Blackbourn – 3.15.0
       Term Management Tools: by theMikeD
       scribu – 2.0.1
   
       WooThumbs for WooCommerce by Iconic: by Iconic – 4.15.0
       WPvivid Backup Plugin: by WPvivid Team – 0.9.97
   
       ### Dropin Plugins (2) ###
   
       advanced-cache.php: advanced-cache.php
       object-cache.php: object-cache.php
   
       ### Must Use Plugins (1) ###
   
       Health Check Troubleshooting Mode: by  – 1.9.0
   
       ### Settings ###
   
       API Enabled: –
       Force SSL: –
       Currency: GBP (£)
       Currency Position: left
       Thousand Separator: ,
       Decimal Separator: .
       Number of Decimals: 2
       Taxonomies: Product Types: external (external)
       grouped (grouped)
       simple (simple)
       variable (variable)
   
       Taxonomies: Product Visibility: [] (34612)
       exclude-from-catalog (exclude-from-catalog)
       exclude-from-filtered (exclude-from-filtered)
       exclude-from-search (exclude-from-search)
       exclude-from-shop (exclude-from-shop)
       featured (featured)
       instock (instock)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to Woo.com: ✔
       Enforce Approved Product Download Directories: –
       HPOS feature screen enabled: –
       HPOS feature enabled: –
       Order datastore: WC_Order_Data_Store_CPT
       HPOS data sync enabled: –
   
       ### WC Pages ###
   
       Shop base: #60286 - /shop/
       Basket: #7 - /basket/
       Checkout: #8 - /checkout/
       My account: #9 - /my-account/
       Terms and conditions: #31084 - /terms-conditions/
   
       ### Theme ###
   
       Name: Mister Smith
       Version: 1.0.2
       Author URL: https://ampersandstudio.uk/
       Child Theme: ✔
       Parent Theme Name: Astra
       Parent Theme Version: 4.6.8
       Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
       WooCommerce Support: ✔
   
       ### Templates ###
   
       Overrides: astra-child/woocommerce/checkout/form-coupon.php
       astra-child/woocommerce/checkout/form-pay.php
       astra-child/woocommerce/emails/customer-completed-order.php
       astra-child/woocommerce/emails/customer-invoice.php
       astra-child/woocommerce/emails/customer-processing-order.php
       astra-child/woocommerce/emails/customer-refunded-order.php
       astra-child/woocommerce/emails/email-addresses.php version 5.6.0 is out of date. The core version is 8.6.0
       astra-child/woocommerce/emails/email-order-details.php
       astra-child/woocommerce/emails/email-order-items.php
       astra-child/woocommerce/emails/email-styles.php version 7.4.0 is out of date. The core version is 8.6.0
       astra-child/woocommerce/myaccount/view-order.php
       astra-child/woocommerce/single-product/meta.php
       astra-child/woocommerce/single-product/title.php
   
       Outdated Templates: ❌
   
   
       						Learn how to update
   
       ### WooPayments ###
   
       Version: 7.3.0
       Connected to WPCOM: Yes
       WPCOM Blog ID: 218358483
       Account ID: acct_1N46KRFh0mOMSJZf
       Payment Gateway: Enabled
       Test Mode: Disabled
       Enabled APMs: card
       WooPay: Not eligible
       Apple Pay / Google Pay: Enabled (cart,checkout,product)
       Fraud Protection Level: basic
       Multi-currency: Disabled
       Public Key Encryption: Enabled
       Auth and Capture: Enabled
       Documents: Enabled
       Logging: Enabled
   
       ### Admin ###
   
       Enabled Features: activity-panels
       analytics
       product-block-editor
       coupons
       core-profiler
       customer-effort-score-tracks
       import-products-task
       experimental-fashion-sample-products
       shipping-smart-defaults
       shipping-setting-tour
       homescreen
       marketing
       mobile-app-banner
       navigation
       onboarding
       onboarding-tasks
       product-variation-management
       product-virtual-downloadable
       product-external-affiliate
       product-grouped
       product-linked
       remote-inbox-notifications
       remote-free-extensions
       payment-gateway-suggestions
       shipping-label-banner
       subscriptions
       store-alerts
       transient-notices
       woo-mobile-welcome
       wc-pay-promotion
       wc-pay-welcome-page
   
       Disabled Features: customize-store
       minified-js
       new-product-management-experience
       product-pre-publish-modal
       settings
       async-product-editor-category-field
   
       Daily Cron: ✔ Next scheduled: 2024-03-18 11:01:37 +00:00
       Options: ✔
       Notes: 20
       Onboarding: completed
   
       ### Action Scheduler ###
   
       Canceled: 1
       Oldest: 2024-03-16 19:22:37 +0000
       Newest: 2024-03-16 19:22:37 +0000
   
       Complete: 2,675,578
       Oldest: 2024-02-07 10:15:49 +0000
       Newest: 2024-03-17 11:27:24 +0000
   
       Failed: 1,789
       Oldest: 2023-07-19 20:52:52 +0100
       Newest: 2024-02-25 21:00:30 +0000
   
       Pending: 12
       Oldest: 2024-03-17 11:37:24 +0000
       Newest: 2024-03-21 22:50:04 +0000
   
   
       ### Status report information ###
   
       Generated at: 2024-03-17 11:29:19 +00:00
       `
       ```
   
    -  This reply was modified 2 years, 2 months ago by [Rich Holmes](https://wordpress.org/support/users/reholmes27/).
 *  Plugin Support [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/)
 * (@chrism245)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/empty-xml-file-2/#post-17509324)
 * Hi there,
 * Thanks for sharing your System Status Report. I was checking it, and I suggest
   disabling the cache plugins, which can prevent products from syncing correctly
   with Pinterest. If that doesn’t work, let’s perform a full conflict test and 
   check if this is being resolved.
 * For more detailed instructions, check out [How to test for plugin and theme conflicts](https://woo.com/document/how-to-test-for-conflicts/).

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Empty XML File’ is closed to new replies.

 * ![](https://ps.w.org/pinterest-for-woocommerce/assets/icon.svg?rev=2619817)
 * [Pinterest for WooCommerce](https://wordpress.org/plugins/pinterest-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/pinterest-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/pinterest-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pinterest-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pinterest-for-woocommerce/reviews/)

 * 10 replies
 * 3 participants
 * Last reply from: [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/empty-xml-file-2/#post-17509324)
 * Status: resolved