Title: Empty ZIP
Last modified: June 24, 2019

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# Empty ZIP

 *  [kluchnyk](https://wordpress.org/support/users/kluchnyk/)
 * (@kluchnyk)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/empty-zip-8/)
 * Hi there,
 * once Zip is downloaded it’s empty… We use the latest version of NG and the download
   plugin. Where the issue can lay?
 * Thanks!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fempty-zip-8%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [webaware](https://wordpress.org/support/users/webaware/)
 * (@webaware)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/empty-zip-8/#post-11673499)
 * G’day kluchnyk,
 * An empty zip file suggests an error in the packaging process. If you can get 
   hold of an error log, it should give some indication of what’s going wrong.
 * You can find your website error log through your hosting control panel, usually
   under a button called Logs. If you’re not sure where to find it, you can tell
   WordPress to write errors to the file wp-content/debug.log by editing your wp-
   config.php file. Find the line that says:
 * `define('WP_DEBUG', false);`
 * And replace it with this:
 *     ```
       define('WP_DEBUG', true);
       define('WP_DEBUG_LOG', true);
       define('WP_DEBUG_DISPLAY', false);
       ```
   
 * NB: you should change it back when you’re finished, because debug mode slows 
   your website down a bit!
 * cheers,
    Ross

Viewing 1 replies (of 1 total)

The topic ‘Empty ZIP’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-download-gallery/assets/icon-256x256.png?rev=2590633)
 * [NextGEN Download Gallery](https://wordpress.org/plugins/nextgen-download-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-download-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-download-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-download-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-download-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-download-gallery/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [webaware](https://wordpress.org/support/users/webaware/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/empty-zip-8/#post-11673499)
 * Status: not resolved