Title: Enabl;e Billing Error
Last modified: March 3, 2021

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# Enabl;e Billing Error

 *  Resolved [mrlennyman](https://wordpress.org/support/users/mrlennyman/)
 * (@mrlennyman)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/enable-billing-error/)
 * Hi there,
 * Thank you for putting so much effort into this plugin.
 * I am not able to connect correctly using the plugin. It sometimes connects then
   drops out again. So sometimes it populates with an extra TAB with 5 reviews –
   then it drops out.
    I have: 1. Checked the API to ensure IP address is same 2.
   Checked Places API is enabled. 3. Checked the Billing is on and connected to 
   the APP.
 * The error message in the Retrieval Tab is:
 * > {
   >  “error_message”: “You must enable Billing on the Google Cloud Project at
   > [https://console.cloud.google.com/project/_/billing/enable](https://console.cloud.google.com/project/_/billing/enable)
   > Learn more at [https://developers.google.com/maps/gmp-get-started&#8221](https://developers.google.com/maps/gmp-get-started&#8221);,“
   > html_attributions”: [], “status”: “REQUEST_DENIED” }
 * Any suggestions on how I can best further troubleshoot?
 * Cheers!
    John
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fenable-billing-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Noah Hearle](https://wordpress.org/support/users/designextreme/)
 * (@designextreme)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/enable-billing-error/#post-14127298)
 * [@mrlennyman](https://wordpress.org/support/users/mrlennyman/) It does sound 
   like the Billing account is not fully setup within Google Cloud services or perhaps
   it hasn’t registered quite yet…
 * Perhaps give it a little more time to connect up – or if that doesn’t work, contact
   the billing department at Google Cloud to ask why your card isn’t accepted for
   your services there?
 * I’ll be here if you have follow up questions or if you find a resolution to share.
 *  Thread Starter [mrlennyman](https://wordpress.org/support/users/mrlennyman/)
 * (@mrlennyman)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/enable-billing-error/#post-14131035)
 * Been chatting with Google support and they assured me that everything is set 
   up correctly and billing is working with that project properly.
 * When I change the Update Frequency, it seems to save and work for a few moments.
   5 reviews show as well as the Advanced info. But once I refresh the page the 
   connection drops and the error shows again.
 * Any more suggestions on how to trouble shoot?
 * Cheers!
 *  Plugin Author [Noah Hearle](https://wordpress.org/support/users/designextreme/)
 * (@designextreme)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/enable-billing-error/#post-14131067)
 * [@mrlennyman](https://wordpress.org/support/users/mrlennyman/) Thanks for reporting
   back on this!
 * Please drop me an email on: wordpress dash plugins at designextreme dot com as
   you’re not the first person to come back with this issue. I would prefer to communicate
   privately to hope to resolve this for you. I’ll publicly share the fix if there
   is something that can be done here.
 *  Plugin Author [Noah Hearle](https://wordpress.org/support/users/designextreme/)
 * (@designextreme)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/enable-billing-error/#post-14149100)
 * [@mrlennyman](https://wordpress.org/support/users/mrlennyman/) After direct correspondence
   the matter was resolved. I think one of the restrictions for the API Key was 
   set incorrectly. Once the steps were followed through, it worked without an error.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Enabl;e Billing Error’ is closed to new replies.

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## Tags

 * [billing](https://wordpress.org/support/topic-tag/billing/)
 * [google cloud](https://wordpress.org/support/topic-tag/google-cloud/)

 * 4 replies
 * 2 participants
 * Last reply from: [Noah Hearle](https://wordpress.org/support/users/designextreme/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/enable-billing-error/#post-14149100)
 * Status: resolved