Title: Enable Firewall button doesn’t work… Last modified: July 13, 2023 --- # Enable Firewall button doesn’t work… * [watermelons](https://wordpress.org/support/users/watermelons/) * (@watermelons) * [2 years, 10 months ago](https://wordpress.org/support/topic/enable-firewall-button-doesnt-work/) * This button doesn’t enable the firewall – it doesn’t respond at all. What are steps I can take to troubleshoot this? * Thanks Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/) * (@wfpeter) * [2 years, 10 months ago](https://wordpress.org/support/topic/enable-firewall-button-doesnt-work/#post-16892095) * Hi [@watermelons](https://wordpress.org/support/users/watermelons/), thanks for your message and sorry to see you’re having trouble with this. * If you’ve installed your [free license key](https://www.wordfence.com/help/api-key/#installing-your-free-license-key), we should explore the chance a plugin conflict is breaking the JavaScript on the page containing the button. * Double-check the [browser console](https://www.wordfence.com/help/advanced/troubleshooting/#how-to-inspect-the-browser-developer-tools-console) for red errors that might hint at issues on this page. The best way to test is to run Wordfence as your **only** enabled plugin and also reverting to a default theme such as Twenty Twenty-Three. If you are able to activate the firewall, then reenable your plugins and theme one-by-one until console error messages return on this page to help find the cause. However, if you’ve already been able to enable it during these tests, the firewall should stay enabled. * Let me know how you get on! Peter. * Thread Starter [watermelons](https://wordpress.org/support/users/watermelons/) * (@watermelons) * [2 years, 10 months ago](https://wordpress.org/support/topic/enable-firewall-button-doesnt-work/#post-16894045) * Greetings [@wfpeter](https://wordpress.org/support/users/wfpeter/) – I disabled all plugins (other than Wordfence) and activated the 2023 theme – still the firewall won’t enable. There is only one error: DevTools failed to load source map: Could not load content for /wp-content/plugins/wordfence/js/chart.umd.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE * I notice that this file doesn’t exist in any of our WF installations. Is it the likely source of the problem? Thanks,Paul * Thread Starter [watermelons](https://wordpress.org/support/users/watermelons/) * (@watermelons) * [2 years, 10 months ago](https://wordpress.org/support/topic/enable-firewall-button-doesnt-work/#post-16901479) * [@wfpeter](https://wordpress.org/support/users/wfpeter/) any other ideas on how to approach troubleshooting here? * Thank you Paul * Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/) * (@wfpeter) * [2 years, 10 months ago](https://wordpress.org/support/topic/enable-firewall-button-doesnt-work/#post-16903670) * Hi [@watermelons](https://wordpress.org/support/users/watermelons/), * Source map files are for debugging combined/minified files in the browser so won’t be critical to the running of the plugin in themselves. The file supplied with the plugin should be **chart.umd.1689623789.js** (number may vary from mine.) * We should see if anything on your server points to why you’re unable to enable the firewall. You can send this information to **wftest @ wordfence . com** directly using the link at the top of the **Wordfence > Tools > Diagnostics** page. Then click on **“Send Report by Email”**. **Please add your forum username where indicated and _respond here after you have sent it._** * **NOTE:** It should look as follows – Screenshot of [Tools > Diagnostic > Send by Email](https://www.wordfence.com/wp-content/uploads/2021/09/diagnosticsendbyemail.png) * Thanks again, Peter. * Thread Starter [watermelons](https://wordpress.org/support/users/watermelons/) * (@watermelons) * [2 years, 10 months ago](https://wordpress.org/support/topic/enable-firewall-button-doesnt-work/#post-16904442) * Thanks [@wfpeter](https://wordpress.org/support/users/wfpeter/) – report sent * Thread Starter [watermelons](https://wordpress.org/support/users/watermelons/) * (@watermelons) * [2 years, 10 months ago](https://wordpress.org/support/topic/enable-firewall-button-doesnt-work/#post-16911160) * [@wfpeter](https://wordpress.org/support/users/wfpeter/) I haven’t heard back yet. Is that unusual? Thanks – Paul * Thread Starter [watermelons](https://wordpress.org/support/users/watermelons/) * (@watermelons) * [2 years, 9 months ago](https://wordpress.org/support/topic/enable-firewall-button-doesnt-work/#post-16959475) * [@wfpeter](https://wordpress.org/support/users/wfpeter/) do we need to upgrade to get support? Firewall still not working and I still have not received a reply after sending the diagnostic report. Any suggestion appreciated. Thanks Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Enable Firewall button doesn’t work…’ is closed to new replies. * ![](https://ps.w.org/wordfence/assets/icon.svg?rev=2070865) * [Wordfence Security - Firewall, Malware Scan, and Login Security](https://wordpress.org/plugins/wordfence/) * [Frequently Asked Questions](https://wordpress.org/plugins/wordfence/#faq) * [Support Threads](https://wordpress.org/support/plugin/wordfence/) * [Active Topics](https://wordpress.org/support/plugin/wordfence/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wordfence/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wordfence/reviews/) * 7 replies * 2 participants * Last reply from: [watermelons](https://wordpress.org/support/users/watermelons/) * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/enable-firewall-button-doesnt-work/#post-16959475) * Status: not resolved