Title: Enable Statistics
Last modified: August 30, 2016

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# Enable Statistics

 *  [teracomp](https://wordpress.org/support/users/teracomp/)
 * (@teracomp)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/enable-statistics/)
 * I’m just taking over a site that has version 3.9.6.1 of File Away. I wanted to
   see statistics for downloads so I simply enabled statistics and entered appropriate
   emails.
 * The applicable shortcode:
    [fileaway type=”list” base=”1″ recursive=”on” directories
   =”on” mod=”no” style=”silk” display=”2col”]
 * Here’s what I get when I try to download a file (Download Statistics Enabled):
   **
   Forbidden You don’t have permission to access /wp-content/plugins/file-away/lib/
   cls/class.fileaway_downloader.php on this server. Additionally, a 404 Not Found
   error was encountered while trying to use an ErrorDocument to handle the request.
 * 1. I verified the file does exist with 0644 permissions.
    2. I’m not sure what
   ErrorDocument it is looking for.
 * When I disable Download Statistics, it all works fine.
 * Thanks for your assistance.
 * [https://wordpress.org/plugins/file-away/](https://wordpress.org/plugins/file-away/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/)
 * (@thomstark)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/enable-statistics/#post-6736031)
 * Did you try disabling error reporting
 *  Thread Starter [teracomp](https://wordpress.org/support/users/teracomp/)
 * (@teracomp)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/enable-statistics/#post-6736034)
 * Where is that setting?
 *  Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/)
 * (@thomstark)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/enable-statistics/#post-6736038)
 * Your wp-config.php file. Not a File Away setting.
 *  Thread Starter [teracomp](https://wordpress.org/support/users/teracomp/)
 * (@teracomp)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/enable-statistics/#post-6736051)
 * sorry…that didn’t work.
    last lines in wp-config.php require_once(ABSPATH . ‘
   wp-settings.php’); error_reporting(0);
 * no dice.
    definitely works when Download Statistics is Disabled definitely fails
   otherwise.
 *  Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/)
 * (@thomstark)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/enable-statistics/#post-6736053)
 * Well something on your server is generating an error. Or something is configured
   incorrectly. Stats works for the vast majority of users so it’s a matter of pinpointing
   the specific issue. I don’t know anything about your server or your directory
   structure or your other plugins, so I can’t do much on my end. If it’s super 
   important I’d start with a separate wordpress install for testing, with bare 
   bones theme and no other plugins, and troubleshoot from there.
 *  Thread Starter [teracomp](https://wordpress.org/support/users/teracomp/)
 * (@teracomp)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/enable-statistics/#post-6736054)
 * Fair enough. Like I said, I’m new to this site. Just thought I missed a setting.
 * Thx

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Enable Statistics’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/file-away_e3e2e1.svg)
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## Tags

 * [403 error](https://wordpress.org/support/topic-tag/403-error/)

 * 6 replies
 * 2 participants
 * Last reply from: [teracomp](https://wordpress.org/support/users/teracomp/)
 * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/enable-statistics/#post-6736054)
 * Status: not resolved