Title: Encoding issue while exporting Last modified: April 20, 2023 --- # Encoding issue while exporting * Resolved [realboxy](https://wordpress.org/support/users/realboxy/) * (@realboxy) * [3 years, 1 month ago](https://wordpress.org/support/topic/encoding-issue-while-exporting/) * Hello! So I have an issue with exporting products from WooCommerce list. I go and try to export it, but when I try to open it, it has, what looks like, an encoding problem. Of course where the weird characters are, is supposed to be special characters like ā, ē, ī, ģ etc. * In this [image](https://imgur.com/a/W2uQ2VJ), you can see that being the case. Yes, it’s open in Excel, no that is not the cause of the issue, I have opened it in Notepad, Notepad++ and Google Docs, all have the same issue, so it has to be a problem from WooCommerces side. * I would like to get this fixed! Thank you for reading, and hope for an answer! * The Status from woocommerce: * ```wp-block-code ` ### WordPress Environment ### WordPress address (URL): https://solarway.lv Site address (URL): https://solarway.lv WC Version: 7.6.0 REST API Version: ✔ 7.6.0 WC Blocks Version: ✔ 9.8.4 Action Scheduler Version: ✔ 3.5.4 Log Directory Writable: ✔ WP Version: 6.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: lv External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.1.17 PHP Post Max Size: 128 MB PHP Time Limit: 300 PHP Max Input Vars: 2500 cURL Version: 7.86.0 OpenSSL/1.1.1s-fips SUHOSIN Installed: – MySQL Version: 10.4.28-MariaDB-log Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.6.0 WC Database Prefix: 9d_ Kopējais datu bāzes lielums: 39.64MB Datu bāzes datu izmērs: 34.02MB Datubāzes indeksa izmērs: 5.62MB 9d_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB 9d_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB 9d_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_actionscheduler_actions: Data: 0.22MB + Index: 0.20MB + Engine InnoDB 9d_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_actionscheduler_logs: Data: 0.17MB + Index: 0.16MB + Engine InnoDB 9d_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB 9d_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB 9d_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_mailpoet_automation_runs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB 9d_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB 9d_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB 9d_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB 9d_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB 9d_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB 9d_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB 9d_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_options: Data: 5.02MB + Index: 0.08MB + Engine InnoDB 9d_postmeta: Data: 17.52MB + Index: 1.91MB + Engine InnoDB 9d_posts: Data: 5.44MB + Index: 0.22MB + Engine InnoDB 9d_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB 9d_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_revslider_sliders: Data: 0.06MB + Index: 0.02MB + Engine InnoDB 9d_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_revslider_slides: Data: 0.16MB + Index: 0.02MB + Engine InnoDB 9d_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_shortpixel_postmeta: Data: 0.30MB + Index: 0.28MB + Engine InnoDB 9d_shortpixel_queue: Data: 0.16MB + Index: 0.09MB + Engine InnoDB 9d_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB 9d_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB 9d_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB 9d_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB 9d_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB 9d_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB 9d_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB 9d_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### attachment: 270 customize_changeset: 10 elementor_library: 7 footer: 1 header: 4 mailpoet_page: 1 nav_menu_item: 7 page: 45 portfolio: 15 post: 21 product: 63 revision: 421 shop_order: 1 side_panel: 1 team: 9 wp_navigation: 1 wpcf7_contact_form: 8 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (10) ### Contact Form 7: Takayuki Miyoshi rakstīja – 5.7.5.1 Elementor: Elementor.com rakstīja – 3.12.1 iRecco Core: WebGeniusLab rakstīja – 1.2.4 Loco Translate: Tim Whitlock rakstīja – 2.6.4 Maintenance: WebFactory Ltd rakstīja – 4.07 Slider Revolution: ThemePunch rakstīja – 6.6.9 Rank Math SEO: Rank Math rakstīja – 1.0.111 ShortPixel Image Optimizer: ShortPixel - Convert WebP/AVIF & Optimize Images rakstīja – 5.2.1 WooCommerce Payments: Automattic rakstīja – 5.7.0 WooCommerce: Automattic rakstīja – 7.6.0 ### Inactive Plugins (2) ### MailPoet: MailPoet rakstīja – 4.11.1 Pinterest for WooCommerce: WooCommerce rakstīja – 1.2.18 (update to version 1.2.19 is available) ### Must Use Plugins (1) ### StackCache: Stack CP rakstīja – ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Veikala bāze: #10 - /shop/ Grozs: #11 - /cart/ Pirkums: #12 - /checkout/ Mans konts: ❌ Lapas redzamībai jābūt publiski pieejamai Noteikumi un nosacījumi: #14 - /refund_returns/ ### Theme ### Name: iRecco Version: 1.2.5 Author URL: http://webgeniuslab.net/ Child Theme: ❌ – Ja modificējat WooCommerce vecāku tēmā kuru neesat veidojis personīgi mēs iesakām izmantot bērnu tēmu. Skatīt: Kā izveidot bērnu tēmu WooCommerce Support: ✔ ### Templates ### Overrides: irecco/woocommerce/cart/cart.php versija 7.0.1 ir novecojusi. Galvenā versija ir 7.4.0 irecco/woocommerce/content-widget-product.php irecco/woocommerce/content-widget-reviews.php irecco/woocommerce/global/quantity-input.php versija 7.2.1 ir novecojusi. Galvenā versija ir 7.4.0 irecco/woocommerce/loop/loop-start.php irecco/woocommerce/notices/error.php irecco/woocommerce/notices/notice.php irecco/woocommerce/notices/success.php irecco/woocommerce/product-searchform.php irecco/woocommerce/single-product/related.php irecco/woocommerce/single-product/up-sells.php Outdated Templates: ❌ Uzziniet kā atjaunināt ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: block-editor-feature-enabled minified-js new-product-management-experience product-variation-management settings Daily Cron: ✔ Next scheduled: 2023-04-20 18:29:24 +03:00 Options: ✔ Notes: 59 Onboarding: completed ### WooCommerce Payments ### Version: 5.7.0 Connected to WPCOM: No Blog ID: - Account ID: - ### Action Scheduler ### Complete: 452 Oldest: 2023-04-04 21:29:30 +0300 Newest: 2023-04-20 18:48:18 +0300 Failed: 125 Oldest: 2023-04-04 21:47:40 +0300 Newest: 2023-04-20 18:10:15 +0300 Pending: 3 Oldest: 2023-04-20 19:10:15 +0300 Newest: 2023-04-21 09:40:56 +0300 ### Status report information ### Generated at: 2023-04-20 18:51:29 +03:00 ` ``` Viewing 9 replies - 1 through 9 (of 9 total) * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 1 month ago](https://wordpress.org/support/topic/encoding-issue-while-exporting/#post-16673167) * Hi, * It looks like an encoding issue indeed. * ![](https://i0.wp.com/snipboard.io/Q9Zzar.jpg?ssl=1) * As a first step, can you please disable all plugins except WooCommerce, then try again to export your file, open the new file using Open Office, or Google Docs, does the issue persist after that? * Let us know what you find. * Thread Starter [realboxy](https://wordpress.org/support/users/realboxy/) * (@realboxy) * [3 years, 1 month ago](https://wordpress.org/support/topic/encoding-issue-while-exporting/#post-16673435) * Hi, * I disabled every plugin I had, except for WooCommerce, and nothing changed. I tried opening it in Google Docs, and the same problem still persists. * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 1 month ago](https://wordpress.org/support/topic/encoding-issue-while-exporting/#post-16673533) * Hi, * This is odd. I’m not sure if it is because of the language. * For better assistance, please share a copy of your **_site’s System Status_**: You can find it via **_WooCommerce > Status_**. Select “Get system report” and then “Copy for support”.  * Share a copy of any fatal error log as well, it can be found under _**WooCommerce > System Status > Logs**_ (if available). * Cheers. * Thread Starter [realboxy](https://wordpress.org/support/users/realboxy/) * (@realboxy) * [3 years, 1 month ago](https://wordpress.org/support/topic/encoding-issue-while-exporting/#post-16673578) * Hi, here is the status: * ```wp-block-code ` ### WordPress Environment ### WordPress address (URL): https://solarway.lv Site address (URL): https://solarway.lv WC Version: 7.6.0 REST API Version: ✔ 7.6.0 WC Blocks Version: ✔ 9.8.4 Action Scheduler Version: ✔ 3.5.4 Log Directory Writable: ✔ WP Version: 6.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: lv External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.1.17 PHP Post Max Size: 128 MB PHP Time Limit: 300 PHP Max Input Vars: 2500 cURL Version: 7.86.0 OpenSSL/1.1.1s-fips SUHOSIN Installed: – MySQL Version: 10.4.28-MariaDB-log Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.6.0 WC Database Prefix: 9d_ Kopējais datu bāzes lielums: 39.66MB Datu bāzes datu izmērs: 34.03MB Datubāzes indeksa izmērs: 5.63MB 9d_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB 9d_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB 9d_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_actionscheduler_actions: Data: 0.23MB + Index: 0.20MB + Engine InnoDB 9d_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_actionscheduler_logs: Data: 0.17MB + Index: 0.16MB + Engine InnoDB 9d_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB 9d_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB 9d_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_mailpoet_automation_runs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB 9d_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB 9d_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB 9d_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB 9d_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB 9d_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB 9d_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB 9d_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_options: Data: 5.02MB + Index: 0.08MB + Engine InnoDB 9d_postmeta: Data: 17.52MB + Index: 1.91MB + Engine InnoDB 9d_posts: Data: 5.44MB + Index: 0.23MB + Engine InnoDB 9d_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB 9d_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_revslider_sliders: Data: 0.06MB + Index: 0.02MB + Engine InnoDB 9d_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_revslider_slides: Data: 0.16MB + Index: 0.02MB + Engine InnoDB 9d_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_shortpixel_postmeta: Data: 0.30MB + Index: 0.28MB + Engine InnoDB 9d_shortpixel_queue: Data: 0.16MB + Index: 0.09MB + Engine InnoDB 9d_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB 9d_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB 9d_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB 9d_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB 9d_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB 9d_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB 9d_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 9d_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB 9d_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 9d_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 9d_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### attachment: 269 customize_changeset: 10 elementor_library: 7 footer: 1 header: 4 mailpoet_page: 1 nav_menu_item: 7 page: 45 portfolio: 15 post: 21 product: 64 revision: 421 shop_order: 1 side_panel: 1 team: 9 wp_navigation: 1 wpcf7_contact_form: 8 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (2) ### WooCommerce Payments: Automattic rakstīja – 5.7.0 WooCommerce: Automattic rakstīja – 7.6.0 ### Inactive Plugins (10) ### Contact Form 7: Takayuki Miyoshi rakstīja – 5.7.5.1 Elementor: Elementor.com rakstīja – 3.12.1 iRecco Core: WebGeniusLab rakstīja – 1.2.4 Loco Translate: Tim Whitlock rakstīja – 2.6.4 MailPoet: MailPoet rakstīja – 4.11.1 Maintenance: WebFactory Ltd rakstīja – 4.07 Pinterest for WooCommerce: WooCommerce rakstīja – 1.2.18 (update to version 1.2.19 is available) Rank Math SEO: Rank Math rakstīja – 1.0.111 ShortPixel Image Optimizer: ShortPixel - Convert WebP/AVIF & Optimize Images rakstīja – 5.2.1 Slider Revolution: ThemePunch rakstīja – 6.6.9 ### Must Use Plugins (1) ### StackCache: Stack CP rakstīja – ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Veikala bāze: #10 - /shop/ Grozs: #11 - /cart/ Pirkums: #12 - /checkout/ Mans konts: ❌ Lapas redzamībai jābūt publiski pieejamai Noteikumi un nosacījumi: #14 - /refund_returns/ ### Theme ### Name: iRecco Version: 1.2.5 Author URL: http://webgeniuslab.net/ Child Theme: ❌ – Ja modificējat WooCommerce vecāku tēmā kuru neesat veidojis personīgi mēs iesakām izmantot bērnu tēmu. Skatīt: Kā izveidot bērnu tēmu WooCommerce Support: ✔ ### Templates ### Overrides: irecco/woocommerce/cart/cart.php versija 7.0.1 ir novecojusi. Galvenā versija ir 7.4.0 irecco/woocommerce/content-widget-product.php irecco/woocommerce/content-widget-reviews.php irecco/woocommerce/global/quantity-input.php versija 7.2.1 ir novecojusi. Galvenā versija ir 7.4.0 irecco/woocommerce/loop/loop-start.php irecco/woocommerce/notices/error.php irecco/woocommerce/notices/notice.php irecco/woocommerce/notices/success.php irecco/woocommerce/product-searchform.php irecco/woocommerce/single-product/related.php irecco/woocommerce/single-product/up-sells.php Outdated Templates: ❌ Uzziniet kā atjaunināt ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: block-editor-feature-enabled minified-js new-product-management-experience product-variation-management settings Daily Cron: ✔ Next scheduled: 2023-04-21 18:29:24 +03:00 Options: ✔ Notes: 59 Onboarding: completed ### WooCommerce Payments ### Version: 5.7.0 Connected to WPCOM: No Blog ID: - Account ID: - ### Action Scheduler ### Pabeigt: 494 Oldest: 2023-04-04 21:29:30 +0300 Newest: 2023-04-20 22:28:33 +0300 Gaida: 4 Oldest: 2023-04-20 22:38:00 +0300 Newest: 2023-04-21 09:40:56 +0300 Neizdevās: 131 Oldest: 2023-04-04 21:47:40 +0300 Newest: 2023-04-20 22:11:47 +0300 ### Status report information ### Generated at: 2023-04-20 22:37:11 +03:00 ` ``` * And here is the fatal errors logs: * ```wp-block-code 2023-04-06T06:20:58+00:00 CRITICAL Uncaught Error: Call to a member function expand_user() on bool in /home/sites/25a/4/4041c8e3b3/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php:163 Stack trace: #0 /home/sites/25a/4/4041c8e3b3/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php(73): Automattic\Jetpack\Sync\Replicastore\Table_Checksum_Usermeta->expand_and_sanitize_user_meta(Object(WP_User)) #1 /home/sites/25a/4/4041c8e3b3/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-replicastore.php(1354): Automattic\Jetpack\Sync\Replicastore\Table_Checksum_Usermeta->calculate_checksum('1', '1', NULL, true) #2 /home/sites/25a/4/4041c8e3b3/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-rest-endpoints.php(432): Automattic\Jetpack\Sync\Replicastore->checksum_histogram('usermeta', 1, '1', '1', Array, false, '', false, true, false) #3 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/rest-api/class-wp-rest-server.php(1181): Automattic\Jetpack\Sync\REST_Endpoints::data_histogram(Object(WP_REST_Request)) #4 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/rest-api/class-wp-rest-server.php(1028): WP_REST_Server->respond_to_request(Object(WP_REST_Request), '/jetpack/v4/syn...', Array, NULL) #5 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/rest-api/class-wp-rest-server.php(442): WP_REST_Server->dispatch(Object(WP_REST_Request)) #6 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/rest-api.php(410): WP_REST_Server->serve_request('/jetpack/v4/syn...') #7 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/class-wp-hook.php(308): rest_api_loaded(Object(WP)) #8 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #9 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #10 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/class-wp.php(399): do_action_ref_array('parse_request', Array) #11 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/class-wp.php(780): WP->parse_request('') #12 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/functions.php(1334): WP->main('') #13 /home/sites/25a/4/4041c8e3b3/public_html/wp-blog-header.php(16): wp() #14 /home/sites/25a/4/4041c8e3b3/public_html/index.php(17): require('/home/sites/25a...') #15 {main} thrown in /home/sites/25a/4/4041c8e3b3/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php on line 163 2023-04-06T06:21:01+00:00 CRITICAL Uncaught Error: Call to a member function expand_user() on bool in /home/sites/25a/4/4041c8e3b3/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php:163 Stack trace: #0 /home/sites/25a/4/4041c8e3b3/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php(73): Automattic\Jetpack\Sync\Replicastore\Table_Checksum_Usermeta->expand_and_sanitize_user_meta(Object(WP_User)) #1 /home/sites/25a/4/4041c8e3b3/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-replicastore.php(1354): Automattic\Jetpack\Sync\Replicastore\Table_Checksum_Usermeta->calculate_checksum('1', '1', NULL, true) #2 /home/sites/25a/4/4041c8e3b3/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-rest-endpoints.php(432): Automattic\Jetpack\Sync\Replicastore->checksum_histogram('usermeta', 1, '1', '1', Array, false, '', false, true, false) #3 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/rest-api/class-wp-rest-server.php(1181): Automattic\Jetpack\Sync\REST_Endpoints::data_histogram(Object(WP_REST_Request)) #4 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/rest-api/class-wp-rest-server.php(1028): WP_REST_Server->respond_to_request(Object(WP_REST_Request), '/jetpack/v4/syn...', Array, NULL) #5 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/rest-api/class-wp-rest-server.php(442): WP_REST_Server->dispatch(Object(WP_REST_Request)) #6 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/rest-api.php(410): WP_REST_Server->serve_request('/jetpack/v4/syn...') #7 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/class-wp-hook.php(308): rest_api_loaded(Object(WP)) #8 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #9 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #10 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/class-wp.php(399): do_action_ref_array('parse_request', Array) #11 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/class-wp.php(780): WP->parse_request('') #12 /home/sites/25a/4/4041c8e3b3/public_html/wp-includes/functions.php(1334): WP->main('') #13 /home/sites/25a/4/4041c8e3b3/public_html/wp-blog-header.php(16): wp() #14 /home/sites/25a/4/4041c8e3b3/public_html/index.php(17): require('/home/sites/25a...') #15 {main} thrown in /home/sites/25a/4/4041c8e3b3/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php on line 163 ``` * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 1 month ago](https://wordpress.org/support/topic/encoding-issue-while-exporting/#post-16673953) * Hi, * Thanks for sending the error logs, apologies for asking again for the system report (You already have provided it since the beginning of this thread). * Sorry for asking, but it is to confirm, if you temporarily switch the site language to English and export the products again, does the issue persist? * If it is not possible to change the site language, you can create a staging site, we recommend [WP Staging](https://wordpress.org/plugins/wp-staging/) for quickly spinning up a new test site. Once it is created, you can switch the language to English and see the results. * Let us know what you find. * Thread Starter [realboxy](https://wordpress.org/support/users/realboxy/) * (@realboxy) * [3 years, 1 month ago](https://wordpress.org/support/topic/encoding-issue-while-exporting/#post-16675075) * Hi, * Just tested switching the Site language to English (US), that did not fix the issue, exported file still has the same issue. * [Rashed Ripon (a11n)](https://wordpress.org/support/users/rur165/) * (@rur165) * [3 years, 1 month ago](https://wordpress.org/support/topic/encoding-issue-while-exporting/#post-16688810) * Hi there! * This is certainly an interesting problem. Is it okay to share the exported CSV file here? You can upload it to a Google Drive and share the link with us. * Alternatively, you can [create a ticket](https://woocommerce.com/my-account/create-a-ticket/) on WooCommerce.com so that we can get the CSV file and investigate this further. * Thread Starter [realboxy](https://wordpress.org/support/users/realboxy/) * (@realboxy) * [3 years, 1 month ago](https://wordpress.org/support/topic/encoding-issue-while-exporting/#post-16688905) * Hi! * Here is the CSV file, I exported 3 minutes ago. * [https://drive.google.com/file/d/1S5fLM9cSRardotxXv7gJ8GYNAPP-_hCD/view?usp=sharing](https://drive.google.com/file/d/1S5fLM9cSRardotxXv7gJ8GYNAPP-_hCD/view?usp=sharing) * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 1 month ago](https://wordpress.org/support/topic/encoding-issue-while-exporting/#post-16689061) * Hi, * Thanks for sending the [sample CSV file](https://drive.google.com/file/d/1S5fLM9cSRardotxXv7gJ8GYNAPP-_hCD/view), I was checking it using some editors, not sure if the file is corrupt, I was unable to find the cause of the issue. For better assistance, please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket). * Please include a link to this forum thread in your response. * Cheers! Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Encoding issue while exporting’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [product export](https://wordpress.org/support/topic-tag/product-export/) * 9 replies * 3 participants * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/) * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/encoding-issue-while-exporting/#post-16689061) * Status: resolved