Title: Encoding issues Last modified: August 30, 2016 --- # Encoding issues * [danybl](https://wordpress.org/support/users/danybl/) * (@danybl) * [10 years, 6 months ago](https://wordpress.org/support/topic/encoding-issues-1/) * Hi, * I’m building a french website. I’m having issues with the email encoding. * For instance, when I send: Québec à è ï I receive Québec à è ï * Can you help please ? * [https://wordpress.org/plugins/contact-form-7/](https://wordpress.org/plugins/contact-form-7/) Viewing 9 replies - 1 through 9 (of 9 total) * [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [10 years, 6 months ago](https://wordpress.org/support/topic/encoding-issues-1/#post-6710056) * Can you [try my contact form](http://www.codingmonkey.ca/contact/) to make sure it’s a sending problem, not a receiving problem? (You will get a copy) * See [https://wordpress.org/tags/cf7-utf8](https://wordpress.org/tags/cf7-utf8) * Thread Starter [danybl](https://wordpress.org/support/users/danybl/) * (@danybl) * [10 years, 6 months ago](https://wordpress.org/support/topic/encoding-issues-1/#post-6710060) * There is no encoding issue with your form. I will try to make a form in english to see if there is a problem with the translation. * [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [10 years, 6 months ago](https://wordpress.org/support/topic/encoding-issues-1/#post-6710063) * Like [this guy did](https://wordpress.org/support/topic/ugly-e-mails-no-html-and-no-special-characters?replies=15), you could install [Postman SMTP](https://wordpress.org/plugins/postman-smtp/) and post the session transcript here so we can see exactly what you site is sending. Just remove your AUTH LOGIN or AUTH PLAIN credentials from the text. * Thread Starter [danybl](https://wordpress.org/support/users/danybl/) * (@danybl) * [10 years, 6 months ago](https://wordpress.org/support/topic/encoding-issues-1/#post-6710085) * I tried to send an email with the form in englsih. It worked perfectly. I then tried again to send one with the form in french and it still sends me a bad encoded email. I think it’s a problem with the translation. Here’s what I got from your plugin, which is very complete by the way ! I removed the Login Auth strings. * C’est la conversation entre Postman et votre serveur SMTP. Il peut être utile pour diagnostiquer les problèmes. NE PAS poster en ligne, il peut contenir votre mot de passe sous forme codée. * 220 p3plsmtpa11-10.prod.phx3.secureserver.net ESMTP EHLO localhost 250-p3plsmtpa11- 10.prod.phx3.secureserver.net hello [198.71.230.65], secureserver.net 250-HELP 250-AUTH LOGIN PLAIN 250-SIZE 31457280 250-PIPELINING 250-8BITMIME 250 OK AUTH LOGIN 334 * 334 * 235 … authentication succeeded :: MAIL FROM: 250 sender ok RCPT TO: 250 recipient ok DATA 354 enter mail, end with “.” on a line by itself X-Mailer: Postman SMTP 1.6.24 for WordPress ([https://wordpress.org/plugins/postman-smtp/](https://wordpress.org/plugins/postman-smtp/)) From: =?UTF-8?Q?R=C3=A9seau=20Hommes=20Qu=C3=A9bec?= Sender: [formulairecontact@rhquebec.ca](https://wordpress.org/support/topic/encoding-issues-1/formulairecontact@rhquebec.ca?output_format=md) To: [dany.824@hotmail.com](https://wordpress.org/support/topic/encoding-issues-1/dany.824@hotmail.com?output_format=md) Reply-To: [danybenoitlafond@hotmail.com](https://wordpress.org/support/topic/encoding-issues-1/danybenoitlafond@hotmail.com?output_format=md) Subject: Test accents 18 Date: Tue, 03 Nov 2015 16:58:11 +0000 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content- Disposition: inline MIME-Version: 1.0 * From: danybl =0ASubject: Test accents 18= =0A= 0AMessage Body:=0A=C3=A0 =C3=AC =C3=B2 =C3=B4 =C3=AE =C3=BB =C3=A9= =0A=0A–=0ACe courriel a =C3=A9t=C3=A9 envoy=C3=A9 =C3=A0 R=C3=A9seau Ho= mmes Qu=C3=A9bec ( [http://rhquebec.ca](http://rhquebec.ca)) . 250 mail accepted for delivery * Thread Starter [danybl](https://wordpress.org/support/users/danybl/) * (@danybl) * [10 years, 6 months ago](https://wordpress.org/support/topic/encoding-issues-1/#post-6710086) * It’s the same transcript for both the french and the englsih contact form. * [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [10 years, 6 months ago](https://wordpress.org/support/topic/encoding-issues-1/#post-6710092) * Could you set your contact form to send a message to the visitor.. Add the visitor email as a cc header or something. I’d like to inspect the email myself. There’s got to be something different between the email my form sent and the email your form sent. * I live in Montreal, btw! * [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [10 years, 6 months ago](https://wordpress.org/support/topic/encoding-issues-1/#post-6710103) * Would you post the Postman Diagnostic Test. Let’s make sure your site is in UTF- 8 mode. * Thread Starter [danybl](https://wordpress.org/support/users/danybl/) * (@danybl) * [10 years, 6 months ago](https://wordpress.org/support/topic/encoding-issues-1/#post-6710134) * OS: Linux a2plcpnl0308.prod.iad2.secureserver.net 2.6.32-531.29.2.lve1.3.11.10. el6.x86_64 #1 SMP Fri Jun 12 15:09:02 EDT 2015 x86_64 HTTP User Agent: Mozilla/ 5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ 46.0.2490.80 Safari/537.36 PHP: Linux 5.4.43 C PHP Dependencies: iconv=Yes, spl_autoload =Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes WordPress: 4.3.1 fr_FR WordPress Theme: AccessPress Root RHQ WordPress Plugins: All In One WP Security, bbPress, BuddyPress, Coming soon and Maintenance mode WpDevArt, Contact Form 7, EventON, EWWW Image Optimizer, heatmap for WordPress, Members, Huge IT Portfolio Gallery, Post Thumbnail Editor, Postman SMTP, Print Friendly and PDF, Quick Paypal Payments, Regenerate Thumbnails, Restrict Widgets, Shortcodes Ultimate, teachPress, W3 Total Cache, Yoast SEO, WP Sitemap Page, WP Slimstat WordPress wp_mail Filter(s): wp_staticize_emoji_for_email WordPress wp_mail_from_name Filter( s): bp_core_email_from_name_filter Postman: 1.6.24 Postman Sender Domain (Envelope |Message): rhquebec.ca | rhquebec.ca Postman Prevent Message Sender Override ( Email|Name): No | No Postman Transport URI: smtp:none:login://smtpout.secureserver. net:80 Postman Transport Status (Configured|Ready|Connected): Yes | Yes | Yes Postman Deliveries (Success|Fail): 7 | 0 * [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [10 years, 6 months ago](https://wordpress.org/support/topic/encoding-issues-1/#post-6710158) * send me the link to the form so i can try it Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Encoding issues’ is closed to new replies. * ![](https://ps.w.org/contact-form-7/assets/icon.svg?rev=2339255) * [Contact Form 7](https://wordpress.org/plugins/contact-form-7/) * [Frequently Asked Questions](https://wordpress.org/plugins/contact-form-7/#faq) * [Support Threads](https://wordpress.org/support/plugin/contact-form-7/) * [Active Topics](https://wordpress.org/support/plugin/contact-form-7/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/contact-form-7/unresolved/) * [Reviews](https://wordpress.org/support/plugin/contact-form-7/reviews/) ## Tags * [cf7-utf8](https://wordpress.org/support/topic-tag/cf7-utf8/) * 9 replies * 2 participants * Last reply from: [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/encoding-issues-1/#post-6710158) * Status: not resolved