Title: Encoding problem with Gravity forms notification emails
Last modified: October 9, 2018

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# Encoding problem with Gravity forms notification emails

 *  Resolved [grimbuehler](https://wordpress.org/support/users/grimbuehler/)
 * (@grimbuehler)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/encoding-problem-with-gravity-forms-notification-emails/)
 * Hello,
    since the last update I have wrong encoding in my german notifications.
   The wrong characters are in the mail text and also in the content coming via 
   merge tags from the database. Database is utf8, also the settings in wp-conf 
   are utf8.
 * See Screenshot: [https://snag.gy/CkfLwN.jpg](https://snag.gy/CkfLwN.jpg)
 * Do I have to go back to a older version?
 * Thank for your support & best regards,
    Marcel
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fencoding-problem-with-gravity-forms-notification-emails%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Hannes Etzelstorfer](https://wordpress.org/support/users/haet/)
 * (@haet)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/encoding-problem-with-gravity-forms-notification-emails/#post-10762764)
 * OK I’m going to check this.
    Any specific email client where the problem shows
   up?
 *  Thread Starter [grimbuehler](https://wordpress.org/support/users/grimbuehler/)
 * (@grimbuehler)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/encoding-problem-with-gravity-forms-notification-emails/#post-10762835)
 * I use Thunderbird 52.9.1 on Mac. But it’s the same on my iPhone mail client and
   even via webbrowser on the webmail of my mail provider. Just now it was coming
   a new order from a client with an user account (registered user) on this site.
   The mail of this order was ok…?! I’m confused.
 * New Screenshot: [https://snag.gy/2atfDH.jpg](https://snag.gy/2atfDH.jpg)
 * Thank you!
    M
 *  Plugin Author [Hannes Etzelstorfer](https://wordpress.org/support/users/haet/)
 * (@haet)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/encoding-problem-with-gravity-forms-notification-emails/#post-10774464)
 * I tried several things in the last days but I can’t reproduce this error. Another
   user has the same problem with Contact Form 7 and WooCommerce but all these Plugins
   work fine on all of my test systems. Do you have a staging system where the error
   shows up and I can try to debug it?

Viewing 3 replies - 1 through 3 (of 3 total)

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## Tags

 * [encoding](https://wordpress.org/support/topic-tag/encoding/)
 * [utf8](https://wordpress.org/support/topic-tag/utf8/)

 * 3 replies
 * 2 participants
 * Last reply from: [Hannes Etzelstorfer](https://wordpress.org/support/users/haet/)
 * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/encoding-problem-with-gravity-forms-notification-emails/#post-10774464)
 * Status: resolved