Title: Encryption Key
Last modified: August 20, 2016

---

# Encryption Key

 *  [fbruehl](https://wordpress.org/support/users/fbruehl/)
 * (@fbruehl)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/encryption-key/)
 * I wanted to update to WP 3.5 and did a manual full backup, saved to my PC. Now
   as fate would have it,I can not access my blog at all. I am getting a 500 server
   error and I have contacted my web hosting company for help.
    I can not log in
   to the dashboard of the Blog, and my backup file is encrypted. Is there any way
   I can obtain the key. I have no clue what it is 🙁 I am afraid my back will be
   useless if I can not access it.
 * [http://wordpress.org/extend/plugins/wponlinebackup/](http://wordpress.org/extend/plugins/wponlinebackup/)
   
   Not sure if I can delete this entire post,but I can edit to say that I got back
   into my dashboard and found my key. I have saved that information in a secure
   place should I need it again. Excuse this post.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Online Backup](https://wordpress.org/support/users/driskell/)
 * (@driskell)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/encryption-key/#post-3262603)
 * Hi,
 * The key for encrypted backups is the one you typed on General Settings when you
   enabled encryption. Or when you logged into online vault and it asked about encryption.
 * There is always a bold message underneath telling you to remember the encryption
   details and write it down. If list, the backup is locked and encrypted forever
   and we cannot access it.
 * Please note though if the backup is .zip file it is not encrypted. If .enc file
   it is.
 * Jason

Viewing 1 replies (of 1 total)

The topic ‘Encryption Key’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wponlinebackup_7192a1.svg)
 * [Online Backup for WordPress](https://wordpress.org/plugins/wponlinebackup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wponlinebackup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wponlinebackup/)
 * [Active Topics](https://wordpress.org/support/plugin/wponlinebackup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wponlinebackup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wponlinebackup/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Online Backup](https://wordpress.org/support/users/driskell/)
 * Last activity: [13 years, 5 months ago](https://wordpress.org/support/topic/encryption-key/#post-3262603)
 * Status: not resolved