Title: Encryption Problem Last modified: June 15, 2024 --- # Encryption Problem * Resolved [nadavs](https://wordpress.org/support/users/nadavs/) * (@nadavs) * [1 year, 11 months ago](https://wordpress.org/support/topic/encryption-problem/) * Hello, It seems like encryption causes problems with backups. When using encryption, backups will randomly fail to upload to a remote destination. Furthermore, when the backup consists of multiple parts, the plugin will upload only the last part to remote storage. Without encryption, all parts are uploaded. * Best regards, Nadav Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Support [jimiero](https://wordpress.org/support/users/jimiero/) * (@jimiero) * [1 year, 11 months ago](https://wordpress.org/support/topic/encryption-problem/#post-17829497) * Hello, * Have you checked your error logs and see if there’s anything reported when that happens? * Thread Starter [nadavs](https://wordpress.org/support/users/nadavs/) * (@nadavs) * [1 year, 11 months ago](https://wordpress.org/support/topic/encryption-problem/#post-17829769) * Nothing is reported. It just says: * [2024-06-17 07:11:34] xcloner_scheduler.INFO: Encrypting backup archive backup_www. XXX.com-2024-06-17_07-11-sql-enc.tgz. [“CRON”] [] [2024-06-17 07:11:34] xcloner_encryption. INFO: Encrypting file backup_www.XXX.com-2024-06-17_07-11-sql-enc.tgz at position 0 IV [] [] [2024-06-17 07:16:35] xcloner_file_system.INFO: Cleaning the backup storage LOCAL on matching rules [] [] [2024-06-17 07:16:35] xcloner_file_system. INFO: Deleting backup backup_www.XXX.com-2024-06-17_07-11-sql-enc.tgz from storage system LOCAL matching rule [“BACKUP QUANTITY LIMIT xcloner_cleanup_retention_limit_archives”,” 1 >= 1″] [] * And then it does nothing. This error apparently only happens where the archive is large (>400MB) or there are many tables. Sometimes it gives an archive of 66KB instead of 3GB. * When I do a manual backup (“Generate Backup”), it works well. * I tried increasing all php.ini settings to the maximum, since when the default values are set I get this error for large-database sites: * Error Message: SplFileInfo::getType(): Lstat failed for /home/XXX/XXX.com/wp- content/backups-pNhXD//.xcloner/database-backup.sql * Plugin Support [jimiero](https://wordpress.org/support/users/jimiero/) * (@jimiero) * [1 year, 11 months ago](https://wordpress.org/support/topic/encryption-problem/#post-17829771) * Hello, * Please also check your website server error logs, not just XCloner logs. * Regards * Thread Starter [nadavs](https://wordpress.org/support/users/nadavs/) * (@nadavs) * [1 year, 11 months ago](https://wordpress.org/support/topic/encryption-problem/#post-17830135) * I did, there are no relevant error logs for php or the server itself. * I tried disabling the cron and running it manually every 10 minutes, still doesn’t work. Set the php.ini settings to server defaults, still doesn’t work. It starts archiving and fails. * The backup_files.csv and database-backup.sql files are generated well. Something goes wrong with archiving (the log says it archived and then stuck at encryption, but the archive has a size of zero). * Plugin Support [jimiero](https://wordpress.org/support/users/jimiero/) * (@jimiero) * [1 year, 11 months ago](https://wordpress.org/support/topic/encryption-problem/#post-17830167) * Try restoring a copy of the website on a different server or locally and try again and see if works in there, I’m not able to reproduce the issue here. * Thread Starter [nadavs](https://wordpress.org/support/users/nadavs/) * (@nadavs) * [1 year, 11 months ago](https://wordpress.org/support/topic/encryption-problem/#post-17830186) * It works for some websites and doesn’t for others (on the same server). Everything works for “Generate Backups”, but scheduling fails for the problematic websites. * The websites are fully functional except these weird scheduled backup issues. Seems like a file list of more than 2GB causes trouble when using the scheduler. * Thread Starter [nadavs](https://wordpress.org/support/users/nadavs/) * (@nadavs) * [1 year, 11 months ago](https://wordpress.org/support/topic/encryption-problem/#post-17831305) * I may have found a solution: it turns out that large tables (> 40k records) made it crash. I deleted all records from those tables (mostly Wordfence junk) and it worked. * There was also an error when doing multi-part archiving, but I solved it by increasing the file-splitting limit to a very large number. * However, seems like I don’t get all files backed up. The final archive is smaller than the one with a generated backup. - This reply was modified 1 year, 11 months ago by [nadavs](https://wordpress.org/support/users/nadavs/). * Thread Starter [nadavs](https://wordpress.org/support/users/nadavs/) * (@nadavs) * [1 year, 11 months ago](https://wordpress.org/support/topic/encryption-problem/#post-17832146) * Solved: ModSecurity deleted the temporary directory mid-operation. Disabling it worked. * Plugin Support [jimiero](https://wordpress.org/support/users/jimiero/) * (@jimiero) * [1 year, 11 months ago](https://wordpress.org/support/topic/encryption-problem/#post-17832300) * Glad to hear your issue is sorted, thanks for sharing the cause. * Rgards * Thread Starter [nadavs](https://wordpress.org/support/users/nadavs/) * (@nadavs) * [1 year, 11 months ago](https://wordpress.org/support/topic/encryption-problem/#post-17834996) * Final update: ModSecurity wasn’t the problem. It’s the way the plugin handles crons: sometimes, it schedules the “do_shutdown” function, which deletes temporary files. If a backup is underway, it will delete the file list, which stops the archiving process. The solution was to run manual crons with enough time for a run to complete. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Encryption Problem’ is closed to new replies. * ![](https://ps.w.org/xcloner-backup-and-restore/assets/icon-256x256.png?rev=2766426) * [Backup, Restore and Migrate your sites with XCloner](https://wordpress.org/plugins/xcloner-backup-and-restore/) * [Frequently Asked Questions](https://wordpress.org/plugins/xcloner-backup-and-restore/#faq) * [Support Threads](https://wordpress.org/support/plugin/xcloner-backup-and-restore/) * [Active Topics](https://wordpress.org/support/plugin/xcloner-backup-and-restore/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/xcloner-backup-and-restore/unresolved/) * [Reviews](https://wordpress.org/support/plugin/xcloner-backup-and-restore/reviews/) * 10 replies * 2 participants * Last reply from: [nadavs](https://wordpress.org/support/users/nadavs/) * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/encryption-problem/#post-17834996) * Status: resolved