Title: Endless loading Last modified: January 16, 2021 --- # Endless loading * Resolved [wireofhope](https://wordpress.org/support/users/wireofhope/) * (@wireofhope) * [5 years, 4 months ago](https://wordpress.org/support/topic/endless-loading-13/) * Hi there! * I was having issues with this plugin on my main website so I created a staging environment to run all the tests I wanted. I deactivated all of my plugins but Stripe Payments, picked the default theme, updated WordPress and PHP, and unfortunately the plugin still doesn’t work. * When I click the checkout button, everything works fine, but as soon as I click to pay, then I get a loading logo on the pop-up and nothing happens. It keeps looping without processing the payment or displaying an error message. * I tried everything and I’m at loss right now. I’m sure there must be something I’m doing wrong, but what? Every help would be appreciated. Thanks so much! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fendless-loading-13%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [5 years, 4 months ago](https://wordpress.org/support/topic/endless-loading-13/#post-13915286) * Hi, * Below you can see the error messages from the URL above. I used Developer Tools in Google Chrome. Maybe this might help you troubleshoot your issue. * > Failed to set referrer policy: The value ” is not one of ‘no-referrer’, ‘no- > referrer-when-downgrade’, ‘origin’, ‘origin-when-cross-origin’, ‘same-origin’,‘ > strict-origin’, ‘strict-origin-when-cross-origin’, or ‘unsafe-url’. The referrer > policy has been left unchanged. > jquery-migrate.min.js?ver=3.3.2:2 JQMIGRATE: > Migrate is installed, version 3.3.2 jquery.min.js?ver=3.5.1:2 Allow attribute > will take precedence over ‘allowpaymentrequest’. xe @ jquery.min.js?ver=3.5.1: > 2 Failed to set referrer policy: The value ” is not one of ‘no-referrer’, ‘ > no-referrer-when-downgrade’, ‘origin’, ‘origin-when-cross-origin’, ‘same-origin’,‘ > strict-origin’, ‘strict-origin-when-cross-origin’, or ‘unsafe-url’. The referrer > policy has been left unchanged. pp-handler.min.js?ver=2.0.41:2 reCaptcha: init > asp-recaptcha-ng.js?ver=2.0.41:87 reCaptcha onload * Thank you - This reply was modified 5 years, 4 months ago by [mbrsolution](https://wordpress.org/support/users/mbrsolution/). * Plugin Author [mra13 / Team Tips and Tricks HQ](https://wordpress.org/support/users/mra13/) * (@mra13) * [5 years, 4 months ago](https://wordpress.org/support/topic/endless-loading-13/#post-13917373) * If this was related to the 3D secure feature then this has been resolved. Please update to version 2.0.42. * Thread Starter [wireofhope](https://wordpress.org/support/users/wireofhope/) * (@wireofhope) * [5 years, 4 months ago](https://wordpress.org/support/topic/endless-loading-13/#post-13917486) * Thank you both for your answers! * [@mbrsolution](https://wordpress.org/support/users/mbrsolution/) I’m afraid you’re speaking Chinese to me right now! I have no idea what this means at all… Would that be an issue in the settings of the plugin? * [@mra13](https://wordpress.org/support/users/mra13/) Thanks so much, unfortunately I updated the plugin to version 2.0.42 and I still have the same problem. When I try to proceed with the payment, I still have the infinite loading loop and nothing happens. * Any help would be so appreciated, I really wanted to explore this plugin and its options but I’m totally stuck right now. * Plugin Author [mra13 / Team Tips and Tricks HQ](https://wordpress.org/support/users/mra13/) * (@mra13) * [5 years, 4 months ago](https://wordpress.org/support/topic/endless-loading-13/#post-13917704) * There is an error happening on this site but I am not 100% sure where it is coming from. Please enable the debug logging option then do a test. That log file might contain some info that gives us a clue: [https://s-plugins.com/using-the-debug-log-to-solve-issues-on-a-site/](https://s-plugins.com/using-the-debug-log-to-solve-issues-on-a-site/) * Thread Starter [wireofhope](https://wordpress.org/support/users/wireofhope/) * (@wireofhope) * [5 years, 4 months ago](https://wordpress.org/support/topic/endless-loading-13/#post-13917720) * Thank you [@mra13](https://wordpress.org/support/users/mra13/) ! * I just enabled the debug logging option and did two tests, but the log file came back empty! It doesn’t look like a payment failure but more like nothing’s happening for some reason…? * Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/) * (@alexanderfoxc) * [5 years, 4 months ago](https://wordpress.org/support/topic/endless-loading-13/#post-13918110) * Hi. * I can see your have reCaptcha enabled. Can you disable it and try to make a test payment again? * > I just enabled the debug logging option and did two tests, but the log file > came back empty * Try to click “Clear Log” and see if it’s successful. * Thread Starter [wireofhope](https://wordpress.org/support/users/wireofhope/) * (@wireofhope) * [5 years, 4 months ago](https://wordpress.org/support/topic/endless-loading-13/#post-13919026) * [@alexanderfoxc](https://wordpress.org/support/users/alexanderfoxc/) Yahooooooo!!!!!! It worked! * Please see the log below. What was wrong with the reCAPTCHA?? Should it stay disabled? * [01/17/2021 5:42:31 PM] – Stripe Payments debug log reset * > [01/17/2021 5:43:21 PM] – Payment processing started. > [01/17/2021 5:43:21 > PM] – Got product ID: 13333 [01/17/2021 5:43:21 PM] – Firing asp_ng_process_ipn_product_item_override > filter. [01/17/2021 5:43:21 PM] – Firing asp_ng_process_ipn_payment_data_item_override > filter. [01/17/2021 5:43:22 PM] – The transaction ID of this notification is: > ch_1IAfHYEpKyLIryJRQxYjRVCy [01/17/2021 5:43:22 PM] – Constructing checkout > result and order data. [01/17/2021 5:43:22 PM] – Firing asp_ng_payment_completed > filter. [01/17/2021 5:43:22 PM] – Firing asp_ng_payment_completed_update_pi > filter. [01/17/2021 5:43:22 PM] – Firing asp_stripe_payment_completed action.[ > 01/17/2021 5:43:22 PM] – Notification email sent to seller: [contact@wireofhope.com](https://wordpress.org/support/topic/endless-loading-13/contact@wireofhope.com?output_format=md), > from email address used: Wire of Hope [01/17/2021 > 5:43:22 PM] – Payment has been processed successfully. [01/17/2021 5:43:22 > PM] – Redirecting to results page “[https://wireofhope.com/test/thank-you-for-your-donation-to-wire-of-hope/”](https://wireofhope.com/test/thank-you-for-your-donation-to-wire-of-hope/”); * Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/) * (@alexanderfoxc) * [5 years, 4 months ago](https://wordpress.org/support/topic/endless-loading-13/#post-13919058) * I guess you put wrong keys for reCaptcha. Looks like you checked “Invisible” reCaptcha option, but placed regular keys instead. Try to re-enable reCaptcha, then uncheck “Invisible” option and try again, I suspect it should be working as well. * Thread Starter [wireofhope](https://wordpress.org/support/users/wireofhope/) * (@wireofhope) * [5 years, 4 months ago](https://wordpress.org/support/topic/endless-loading-13/#post-13919080) * Thanks so much for your help [@alexanderfoxc](https://wordpress.org/support/users/alexanderfoxc/)! That’s all it was 😛 I re-entered the reCAPTCHA keys again and it’s working great. Thanks so much! Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Endless loading’ is closed to new replies. * ![](https://ps.w.org/stripe-payments/assets/icon-128x128.png?rev=2705524) * [Accept Stripe Payments](https://wordpress.org/plugins/stripe-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/stripe-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/stripe-payments/) * [Active Topics](https://wordpress.org/support/plugin/stripe-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/stripe-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/stripe-payments/reviews/) * 9 replies * 4 participants * Last reply from: [wireofhope](https://wordpress.org/support/users/wireofhope/) * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/endless-loading-13/#post-13919080) * Status: resolved