Title: endless loading animation Last modified: August 24, 2016 --- # endless loading animation * Resolved [webslugger](https://wordpress.org/support/users/webslugger/) * (@webslugger) * [11 years, 1 month ago](https://wordpress.org/support/topic/endless-loading-animation/) * I have the latest version of wordpress installed on a dev site, with no other plugins installed. After I install this plugin, and go to view the insite library, I encounter an endless loading animation, and nothing is ever loaded. * When I try to log in to my insite account I receive the following error: * > HTTP Status 401 – Authentication Failed: Invalid credentials. > type Status > report message Authentication Failed: Invalid credentials. description This > request requires HTTP authentication. * Alos, I think you should menion SOMEWHERE in the documentation that this requires an insite account, and provide a link to sign up. It is unclear that this requires an account. * THis isn’t ready to be on wordpress.org yet, go back and fix the big bugs * [https://wordpress.org/plugins/insite-for-wp-personalization-made-easy/](https://wordpress.org/plugins/insite-for-wp-personalization-made-easy/) Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Author [amirgl](https://wordpress.org/support/users/amirgl/) * (@amirgl) * [11 years, 1 month ago](https://wordpress.org/support/topic/endless-loading-animation/#post-6109336) * Hey, Can you please let me know which browser version you are using and what is the url of your wordpress site? It is a new plugin and we are eager to fix any problem people are seeing. Thanks, Amir * Thread Starter [webslugger](https://wordpress.org/support/users/webslugger/) * (@webslugger) * [11 years, 1 month ago](https://wordpress.org/support/topic/endless-loading-animation/#post-6109352) * I tried it in chrome and mozilla firefox, with the same errors (latest versions of browsers). My site is a dev site, and is not available for viewing, sorry. * Thread Starter [webslugger](https://wordpress.org/support/users/webslugger/) * (@webslugger) * [11 years, 1 month ago](https://wordpress.org/support/topic/endless-loading-animation/#post-6109353) * my dev site is online, with an ip address, just not public * Plugin Author [amirgl](https://wordpress.org/support/users/amirgl/) * (@amirgl) * [11 years, 1 month ago](https://wordpress.org/support/topic/endless-loading-animation/#post-6109363) * Unfortunately the inSite plugin can only work today on sites with public IP. We are thinking how to support sites with no local IP. We will also give proper error messages so users will be aware of that. Do you happen to have a site with a public IP to check it out? Thanks, Amir * Thread Starter [webslugger](https://wordpress.org/support/users/webslugger/) * (@webslugger) * [11 years, 1 month ago](https://wordpress.org/support/topic/endless-loading-animation/#post-6109386) * my dev site is online, with a public ip address, I just don’t wanna give out the address to the public. I never implement anything unless it works on the dev site first, of course. This doesn’t work. * Plugin Author [amirgl](https://wordpress.org/support/users/amirgl/) * (@amirgl) * [11 years, 1 month ago](https://wordpress.org/support/topic/endless-loading-animation/#post-6109440) * Any chance we can do a screen share so I can look closely at the problem you see? If your dev has a public IP, this should work. Thanks! Amir * Thread Starter [webslugger](https://wordpress.org/support/users/webslugger/) * (@webslugger) * [11 years, 1 month ago](https://wordpress.org/support/topic/endless-loading-animation/#post-6109485) * sure,m if you can;t imagine what endless loading looks like, here you go: [IMG] http://i62.tinypic.com/2nrgdo0.jpg[/IMG] * and the login error: [IMG]http://i62.tinypic.com/2sbmt81.jpg[/IMG] * Thread Starter [webslugger](https://wordpress.org/support/users/webslugger/) * (@webslugger) * [11 years, 1 month ago](https://wordpress.org/support/topic/endless-loading-animation/#post-6109486) * obviously vice versa, but you get the idea * Thread Starter [webslugger](https://wordpress.org/support/users/webslugger/) * (@webslugger) * [11 years, 1 month ago](https://wordpress.org/support/topic/endless-loading-animation/#post-6109545) * no update on this? it still doesnt work – tried it on another installation and the same errors happen * Plugin Author [amirgl](https://wordpress.org/support/users/amirgl/) * (@amirgl) * [11 years, 1 month ago](https://wordpress.org/support/topic/endless-loading-animation/#post-6109546) * Hey, Can we do a goto meeting session so we can debug the problem in your browser? We have hard time to reproduce the problem since it is working fine for other people. It will only require 10 minutes of your time and will be greatly appreciate. Please let me know if we can do it and when you’re available (please note your time zone) and I will send the connection details. Many thanks, Amir * Plugin Author [amirgl](https://wordpress.org/support/users/amirgl/) * (@amirgl) * [11 years, 1 month ago](https://wordpress.org/support/topic/endless-loading-animation/#post-6109663) * Hey, We released two days ago an update for the plugin that supports localhost and sites with no public IP. Can you please try the following: 1) Go this url: /wp-admin/admin-ajax.php?action=insite_cleanup 2) Update the plugin to the latest version (1.1.1) and give it another try Many thanks, Amir * Plugin Author [amirgl](https://wordpress.org/support/users/amirgl/) * (@amirgl) * [11 years ago](https://wordpress.org/support/topic/endless-loading-animation/#post-6109675) * As there is no response, I am marking this ticket as resolved Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘endless loading animation’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/insite-for-wp-personalization-made- easy_c4744a.svg) * [inSite by Duda: Personalization Made Easy](https://wordpress.org/plugins/insite-for-wp-personalization-made-easy/) * [Frequently Asked Questions](https://wordpress.org/plugins/insite-for-wp-personalization-made-easy/#faq) * [Support Threads](https://wordpress.org/support/plugin/insite-for-wp-personalization-made-easy/) * [Active Topics](https://wordpress.org/support/plugin/insite-for-wp-personalization-made-easy/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/insite-for-wp-personalization-made-easy/unresolved/) * [Reviews](https://wordpress.org/support/plugin/insite-for-wp-personalization-made-easy/reviews/) ## Tags * [authentication](https://wordpress.org/support/topic-tag/authentication/) * [loading](https://wordpress.org/support/topic-tag/loading/) * 12 replies * 2 participants * Last reply from: [amirgl](https://wordpress.org/support/users/amirgl/) * Last activity: [11 years ago](https://wordpress.org/support/topic/endless-loading-animation/#post-6109675) * Status: resolved