Enhanced Checkout Labeling

  • Resolved simonduchaine

    (@simonduchaine)


    8 years ago

    Hello,

    First of all, really nice plugin!

    Before I was using Tatvic’s Enhanced E-commerce plugin for woocommerce, and I just moved to using GTM last week with your plugin.

    When I look at my “Checkout Behavior” in Google Analytics, it seems that your plugin (or GTM in fact) isn’t using the same number of steps (seem to be using less steps now), but I don’t know how to find the steps identified in the ecommerce tracking code to properly configure them in Google Analytics..

    Do you have any idea how to help me?

    Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Thomas Geiger

    (@duracelltomi)

    8 years ago

    Hi,

    Thanks for your question!
    Here are the step numbers:

    1: Billing data
    2: Shipping data
    3: Shipping type
    4: Payment type

    There is a plugin option to handle the cart page as the first step of the checkout funnel. Although I do not consider this as a valid behavior, some users would like to have it as a first step. If you check this option, the first step will be the cart page and all above steps increment by one.

    Thread Starter simonduchaine

    (@simonduchaine)

    8 years ago

    Hi,

    Thanks for the quick response!

    In another post (https://ww.wp.xz.cn/support/topic/enhanced-ecommerce-capability/), I saw that you said that the plugin would eventually “check the input fields the user is currently interacting with and fire GTM events based on what part of the checkout page is currently filled in”. Is the actual plugin version doing so?

    I’m asking because I use a multistep checkout form and just want to make sure that tags will fire correctly.

    Plugin Author Thomas Geiger

    (@duracelltomi)

    8 years ago

    Yes, this has been implemented although I do not know how those multicheckout plugins alter the HTML code of the checkout page. There can be incompatibilities but in that case please let me know the name of the plugin so that I can check it.

    Thread Starter simonduchaine

    (@simonduchaine)

    8 years ago

    I’m using ARG Multistep Checkout for WooCommerce (https://codecanyon.net/item/arg-multistep-checkout-for-woocommerce/18036216)

    Plugin Author Thomas Geiger

    (@duracelltomi)

    8 years ago

    I see.
    Since this is a premium plugin, I can not install it on my testing site to check compatibility. If you can share the URL of your website, I can have a look at this on your site.

    Thread Starter simonduchaine

    (@simonduchaine)

    8 years ago

    Yeah sure.

    My website is https://dyzedesign.com

    Thanks!

    Plugin Author Thomas Geiger

    (@duracelltomi)

    8 years ago

    I can see checkout step events (gtm4wp.checkoutStepEEC) to be fired but it seems to me that you haven’t updated your GTM container to fire a GA tag on that event. If you have followed my setup guide then you will need to update your ecommerce helper trigger.

    Please also remember that the way I set step# to the checkout elements is different from what this multistep plugin shows:
    – login is not treated as checkout step as on the one page view this is not a prominent part and many visitors do not use it
    – billing is the first step but this will be reported on your site when the user sees the login step
    – shipping details is a separate step which will be reported on the “billing and shipping” tab while the user enters any shipping data

    Thread Starter simonduchaine

    (@simonduchaine)

    8 years ago

    Hi.

    Yes, I did follow your setup guide, but just notice something and you can help me clarify that.

    In your article, you’re talking about adding these customs events: gtm4wp.addProductToCartEEC|gtm4wp.productClickEEC|gtm4wp.removeFromCartEEC|gtm4wp.checkoutOptionECC|gtm4wp.changeDetailViewEEC

    But here, you’re telling me that I did not fire a GA event on gtm4wp.checkoutStepEEC. So, I need to add this event to the E-commerce Event trigger?

    P.S. Thanks for analyzing the steps from multistep checkout vs yours.

    Plugin Author Thomas Geiger

    (@duracelltomi)

    8 years ago

    Hi,

    The setup article needs an update, this is why you do not see this event in the list yet.

    Thread Starter simonduchaine

    (@simonduchaine)

    8 years ago

    OK! I added the event to the list in my trigger!

    Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)

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