Title: enrolling wrong address
Last modified: August 30, 2024

---

# enrolling wrong address

 *  Resolved [jendigitalscrapper](https://wordpress.org/support/users/jendigitalscrapper/)
 * (@jendigitalscrapper)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/enrolling-wrong-address/)
 * I have emailed support three days ago and have not heard from them. Disappointing.
   
   Please help…
 * I have the Automatic Teachable Student Enrollment for WooCommerce plugin.
   It 
   works GREAT, except for one thing. [See linked image.](https://drive.google.com/file/d/1Gq3fjJHivOiYvjtp1IthNTpl_1VqdB2D/view?usp=share_link)–
   The customer was logged into my website with her **yahoo** address.–But her payment
   was linked to her **gmail** address.This transaction created a new account in
   our Teachable (using the gmail address) and added the class.
 * The class should have been attributed to the classroom account using the yahoo
   address.
 * Please advise.
 * This has happened to about a dozen of my customers now.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [WebCartisan](https://wordpress.org/support/users/wooxperto/)
 * (@wooxperto)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/enrolling-wrong-address/#post-17989635)
 * Hello,
 * We are sorry for late reply, actually, Saturday and Sunday is our weekend that’s
   why you not get any response. please give us some time to check your issue. after
   that, we will give you an update.
 * Regards,
    Hannan
 *  Plugin Author [WebCartisan](https://wordpress.org/support/users/wooxperto/)
 * (@wooxperto)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/enrolling-wrong-address/#post-17989716)
 * Hello jendigitalscrapper,
 * This plugin always grabs the customer’s billing email instead of user email. 
   that’s why it’s happening like this.
 * Regards,
    Hannan
 *  Plugin Author [WebCartisan](https://wordpress.org/support/users/wooxperto/)
 * (@wooxperto)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/enrolling-wrong-address/#post-17989774)
 * Hello jendigitalscrapper,
 * You said you have emailed us before three day ago but, somehow we are not got
   your email. if you our plugin pro user please send us a mail again at this ( 
   [support@wooxperto.com](https://wordpress.org/support/topic/enrolling-wrong-address/support@wooxperto.com?output_format=md))
   mail address. this is our support mail. after getting your mail we will response
   there as soon as possible.
 * Regards,
    Hannan
 *  Thread Starter [jendigitalscrapper](https://wordpress.org/support/users/jendigitalscrapper/)
 * (@jendigitalscrapper)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/enrolling-wrong-address/#post-17989870)
 * RE: support email
   The only contact email I could find for you was hello@. Sorry.
   RE: billing addressCan I issue a Feature Request for the website owner to be 
   able to choose which address to enroll in?I’m sure you can understand that for
   Teachable, the user will very likely have a different billing email associated
   with their payment. When that happens, the plugin applies the enrollment incorrectly.
   That is very frustrating for both the student and the school.
 *  Plugin Author [Hannan](https://wordpress.org/support/users/phpcoderhannan/)
 * (@phpcoderhannan)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/enrolling-wrong-address/#post-17990963)
 * Hello [jendigitalscrapper](https://wordpress.org/support/users/jendigitalscrapper/),
 * we are really sorry for that, you can not find our support mail. by the way, 
   this [support@wooxperto.com](https://wordpress.org/support/topic/enrolling-wrong-address/support@wooxperto.com?output_format=md)
   is our plugin support email which I have said to you on my previous reply. However,
   we need to more discuss about your this topic ” Can I issue a Feature Request
   for the website owner to be able to choose which address to enroll in?” . as 
   per your requirement it’s need to add a new option at our pro plugin for you.
   since, you are our pro user so please contact at this [support@wooxperto.com](https://wordpress.org/support/topic/enrolling-wrong-address/support@wooxperto.com?output_format=md)
   mail for more discussion.
   we will try to more describe about this topic on there.
 * Regards,
 * Hannan

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘enrolling wrong address’ is closed to new replies.

 * ![](https://ps.w.org/automatic-teachable-student-enrollment-for-woocommerce/assets/
   icon-256x256.jpg?rev=3395629)
 * [Automatic Teachable Student Enrollment for WooCommerce](https://wordpress.org/plugins/automatic-teachable-student-enrollment-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/automatic-teachable-student-enrollment-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/automatic-teachable-student-enrollment-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/automatic-teachable-student-enrollment-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/automatic-teachable-student-enrollment-for-woocommerce/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [Hannan](https://wordpress.org/support/users/phpcoderhannan/)
 * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/enrolling-wrong-address/#post-17990963)
 * Status: resolved