Title: Entry doesn´t trigger mail Last modified: April 3, 2025 --- # Entry doesn´t trigger mail * Resolved [jonas2604](https://wordpress.org/support/users/jonas2604/) * (@jonas2604) * [1 year, 2 months ago](https://wordpress.org/support/topic/entry-doesnt-trigger-mail/) * Hey, usually my form works. Today I had a specific entry, which didn´t trigger the notification mail. I couldn´t find anything weird about the entries and even retrying to send it, doesn´t work. The attached uploads were all jpegs… What could it be, that wouldn´t allow the mail to be sent?Looking forward for help! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fentry-doesnt-trigger-mail%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Support [Williams – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport3/) * (@wpmudevsupport3) * [1 year, 2 months ago](https://wordpress.org/support/topic/entry-doesnt-trigger-mail/#post-18399840) * Hi [@jonas2604](https://wordpress.org/support/users/jonas2604/) , * I hope you’re doing well. * In order to check what is happening, could you please export the form and send it to us? * You can export it as explained here – [https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export](https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export) * And you can use a service like pastebin to share the form export with us. * In case you have sensitive information on the form, please keep in mind creating a duplicate and remove the sensitive information before exporting the form, we’ll import it in our test labs and test the form directly. * I hope to hear back from you soon. Best Regards, Williams Valerio * Thread Starter [jonas2604](https://wordpress.org/support/users/jonas2604/) * (@jonas2604) * [1 year, 2 months ago](https://wordpress.org/support/topic/entry-doesnt-trigger-mail/#post-18403452) * Hi [@wpmudevsupport3](https://wordpress.org/support/users/wpmudevsupport3/) here is the drive-link to the exported form: [https://drive.google.com/file/d/1SMQqCPi4JqxQ3fkLQm87zurl3UVcBtwn/view?usp=drive_link](https://drive.google.com/file/d/1SMQqCPi4JqxQ3fkLQm87zurl3UVcBtwn/view?usp=drive_link) RegardsJonas * Plugin Support [Nebu John – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport14/) * (@wpmudevsupport14) * [1 year, 2 months ago](https://wordpress.org/support/topic/entry-doesnt-trigger-mail/#post-18404967) * Hi [@jonas2604](https://wordpress.org/support/users/jonas2604/), * To investigate the issue further, I imported the form to a test website on my end, however, I was unable to observe any issues. The notification emails work fine without any issues. * Can you please confirm if the issue was only observed with a particular form submission? Does the latest form submission work fine? * Forminator utilises the default WordPress function wp_mail() to send the notification emails. If the default WordPress emails are working fine, notification emails should work fine. * Could you please try re-sending the notification email from Forminator >> Submission and check if you still observe the issue? * [https://ibb.co/9H5c4tT2](https://ibb.co/9H5c4tT2) * [https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#submissions](https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#submissions) * Please update us here with the results so we can help you further. * Best Regards, Nebu John * Thread Starter [jonas2604](https://wordpress.org/support/users/jonas2604/) * (@jonas2604) * [1 year, 1 month ago](https://wordpress.org/support/topic/entry-doesnt-trigger-mail/#post-18422552) * Hi [@wpmudevsupport14](https://wordpress.org/support/users/wpmudevsupport14/) sorry for the late reply! I just had the issue once, cannot resend the mail on the specific entry. RegardsJonas * Plugin Support [Saurabh – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support7/) * (@wpmudev-support7) * [1 year, 1 month ago](https://wordpress.org/support/topic/entry-doesnt-trigger-mail/#post-18425119) * Hello [@jonas2604](https://wordpress.org/support/users/jonas2604/) * > cannot resend the mail on the specific entry. * Sorry, could you please clarify a bit further? Is it that you are unable to see the “Resend Notification Email” button on a specific submission entry or if you tried resending but it didn’t trigger the email? * Additionally, could you please install a email logging plugin like [https://wordpress.org/plugins/wp-mail-logging/](https://wordpress.org/plugins/wp-mail-logging/) for example and then try to resend the notification. Once done, please share the log on the email log plugin so that we can troubleshoot further. * **Note**: Please make sure to have a full backup of the live site before installing any 3rd party plugin, just to have a safety checkpoint in place. * Kind Regards, Saurabh * Plugin Support [Nebu John – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport14/) * (@wpmudevsupport14) * [1 year, 1 month ago](https://wordpress.org/support/topic/entry-doesnt-trigger-mail/#post-18436921) * Hi [@jonas2604](https://wordpress.org/support/users/jonas2604/), * Since we haven’t received any updates from you for some time, I’ll go ahead and mark this thread as resolved for now. If you have any further questions or need more assistance, feel free to reach out at any time. * Best Regards, Nebu John Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Entry doesn´t trigger mail’ is closed to new replies. * ![](https://ps.w.org/forminator/assets/icon-256x256.gif?rev=3443182) * [Forminator Forms – Contact Form, Payment Form & Custom Form Builder](https://wordpress.org/plugins/forminator/) * [Frequently Asked Questions](https://wordpress.org/plugins/forminator/#faq) * [Support Threads](https://wordpress.org/support/plugin/forminator/) * [Active Topics](https://wordpress.org/support/plugin/forminator/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/forminator/unresolved/) * [Reviews](https://wordpress.org/support/plugin/forminator/reviews/) * 7 replies * 4 participants * Last reply from: [Nebu John – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport14/) * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/entry-doesnt-trigger-mail/#post-18436921) * Status: resolved